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Possible Malware or virus I'm not sure I've tried and tried so I'm finally asking for help #252

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nikkimarie31 opened this issue Jun 20, 2024 · 14 comments

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@nikkimarie31
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CollectionLog-2024.06.20-09.02.zip

@dragokas
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Hi,
thank you for the log.

We'll return to you as soon as possible.

Meanwhile, please describe in details what are the signs of infection did you notice?


Please, note that only members of VIRUSNET-Association are allowed to respond to PC cure topics.
Ignore any recommendations given by other users, including PM !!!

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@Sandor-Helper
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Hi,
I do not see any obvious signs of infection so far. Waiting for your description.
And please do these logs:

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce logs called FRST.txt and Addition.txt in the same directory the tool is run from.
  • Please attach the logs back here.

@nikkimarie31
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nikkimarie31 commented Jun 23, 2024 via email

@Sandor-Helper
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Please attach these log to your next message (lik you already did in your first post here) rather than inserting them.

@nikkimarie31
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Addition.txt
FRST.txt

Also I just had something pop up which I didn't download anything so it seems odd to me and when it popped up I also went and checked to see if my computer is up to date and it is but the notification says restart required you PC needs to be restarted to finish setting up this device: killer wireless-n/a/ac 1435 wireless network adapter.
and like I said I haven't updated or downloaded anything at all today. I just turned on my computer an hour ago and this is popping up.

@Sandor-Helper
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Please show me a screenshot (or shapshot) of such pop up window.

@nikkimarie31
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Screenshot 2024-06-25 004232

@dragokas
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Please, clarify, do you mean system notification with "Restart required message"?
That's a normal behaviour. However, if you have constantly see exactly the same message, e.g. about wi-fi adapter installation and despite you already tried to reboot PC, it still appearing again, that's means some issues with drivers or device, not malware related.

To solve too much distraction of such system messages, you can follow this instruction:
https://www.howtogeek.com/349829/how-to-use-focus-assist-do-not-disturb-mode-on-windows-10/
to set "Focus Assist" settings to value: "Alarms Only". This way, most system messages will remain silent.

@nikkimarie31
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Screenshot 2024-06-29 014701

i also just got this. everytime i try to download something into the program files it says im not the admin when this is my computer and it shows im the admin. speaking of the notification ive never seen one like that before on any of my computers thats why it concerned me. The virus concern is due to random ads popping up when im not even clicking on anything or have anything opened

@dragokas
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It is correct behaviour due to specific of Windows 10 security design.
Normally, you are not allowed to save files into "Program Files" directory even if your user account is assigned into Administrator group. It is a part of protection, related to UAC. Why are you trying to save files there? By default, "Downloads" folder (which is C:\Users\nikkimarie\OneDrive\Downloads) is intended to temporarily store files downloaded from internet.

If you have random ads pop-up, please attach a screenshot of such window. We don't see any signs of it so far.
I hope, you figured out how to set up "Focus Assist" mentioned before, which is system notification, not ads.

@dragokas
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Closed.
Reason: It seems, help is no more required. 2 weeks left.
If you still need our help, please, execute the last steps, requested by a helper.

@nikkimarie31
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nikkimarie31 commented Jul 13, 2024 via email

@dragokas
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Please, prepare new CollectionLog according to initial rules.

@dragokas dragokas reopened this Jul 13, 2024
@nikkimarie31
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nikkimarie31 commented Jul 15, 2024 via email

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