Backcap

Backcap (Am.), to do one an ill-turn by speaking evil of him or carrying tales, or otherwise to "spoil his game."

And that's what your users are going to do with you ! ;-)

What is backcap ?

Backcap is a community-driven support module for any website.

With it, users can post ideas, problems and questions to your support team. People can vote for or against a feedback and you naturally see what's important for your community.

In fact, that's something like an Help Center. And this is why we have developped it, to provides a nice help center for the SpreadBand website.

Features

For users:

• Post a feedback (from a plain page or a tab) -- question, idea, problem
• Browse and sort feedbacks
• Vote for or against a feedback
• Comment on a feedback
• Follow a feedback

For the staff:

• Assign a feedback to someone
• Set a state (Valid, Won't Fix, ...)
• Close, reopen, mark as duplicate, ...

Notifications are handled using django-notification and can be indexed by haystack.

Requirements

Backcap requires:

• django-notifications
• django-voting

Backcap can make use of:

• haystack (for feedback indexing)
• south

Installation

1. Add 'backcap' directory to your PYTHON_PATH

2. Add 'backcap' to your INSTALLED_APPS in settings.py.

   INSTALLED_APPS = (

   # ... 'backcap', # ...

   )

3. Run syncdb and migrations

   $ ./manage.py syncdb $ ./manage migrate backcap

4. Write templates

5. You're done.