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[Actions][JIRA] Close issue when an alert is resolved #173274

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shanisagiv1 opened this issue Dec 13, 2023 · 1 comment
Open

[Actions][JIRA] Close issue when an alert is resolved #173274

shanisagiv1 opened this issue Dec 13, 2023 · 1 comment
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Feature:Actions/ConnectorTypes Issues related to specific Connector Types on the Actions Framework Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams)

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@shanisagiv1
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shanisagiv1 commented Dec 13, 2023 •
edited by cnasikas
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Summary

A rule with a JIRA connector configured will create a new incident to JIRA when it triggers. Based on the correlation ID it will either create or update an incident. The framework supports taking different actions based on the state of the alert, triggered or resolved. Some connectors like the PagerDuty or SNOW already support closing an incident when the alert is resolved. We need to support the same for the JIRA connector. We will follow the same pattern followed with PagerDuty.

Example of PagerDuty configured to recover

Screenshot 2023-11-03 at 3 42 08 PM

DoD

  • Create a sub action to allow to close an incident through the JIRA API
  • Let users configure in the UI how the connector will run when the alert recovers

Out of scope

  • Reopen an incident if it is already closed/resolved
  • New context variables

Related: #83221, #162557
@botelastic botelastic bot added the needs-team Issues missing a team label label Dec 13, 2023
@cnasikas cnasikas added Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) Feature:Actions/ConnectorTypes Issues related to specific Connector Types on the Actions Framework and removed needs-team Issues missing a team label labels Dec 13, 2023
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Pinging @elastic/response-ops (Team:ResponseOps)

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@mikecote @cnasikas @elasticmachine @shanisagiv1