Decrypting messages shows IndexedDB transaction failure

[jryans]

Some users are seeing "unable to decrypt: InvalidStateError: Failed to execute 'transaction' on 'IDBDatabase': the database connection is closing" on specific messages.

Debug logs suggest overall storage consistency passes, so that seems to make it distinct from #12410.

[QEDeD]

Yesterday and Today, I've met the described error:

** Unable to decrypt: InvalidStateError: Failed to execute 'transaction' on 'IDBDatabase': The database connection is closing. **

Currently, I'm working around the issue by using "Clear cache and reload".

Ironically, I get the same error when I try to submit the debug log:

I noticed I was pretty close on disk space at the time of the bugs. So I figure that might have been related as noted elsewhere. So I guess the issue is the user should be made aware that the issue could be a lack of storage space.

[haslersn]

Our users were also experiencing this problem.

[nat1on]

Error msg:

** Unable to decrypt: InvalidStateError: Failed to execute 'transaction' on 'IDBDatabase': The database connection is closing. **
Re-request encryption keys from your other sessions.

it is shown instead of all chat messages in a single room. I have the same user session connected via android and there is no error. I tried to click on re-request encryption keys, but it didn't solve the issue. Last time I killed brave browser and relogged after which the messages were shown as expected and no errors. Debug logs fail to be sent with the same error.

[andreaspeters]

Some news to this issue?

[JalilArfaoui]

Same issue on a single room … I don’t know how to fix without total uninstall/reinstall …

[richvdh]

Related: #4014

[mddeff]

For those who come across this, the fix for me was to clear the cache on some of the larger sites (including the element web client) in my browser. It seems that my org puts a limit on chrome's cache, and I was bumping up against that. After deleting some sites I havent used in years that were taking up GBs, the web client had plenty of space to store stuff.