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Element window often white #22477

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aha999 opened this issue Jun 8, 2022 · 7 comments
Closed

Element window often white #22477

aha999 opened this issue Jun 8, 2022 · 7 comments
Labels
A-Electron O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Blocked X-Needs-Info This issue is blocked awaiting information from the reporter

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@aha999
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aha999 commented Jun 8, 2022 •
edited by MadLittleMods
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Steps to reproduce

  1. Where are you starting? What can you see? Sometimes when I try to open Element, it's just a white color window inside (see screenshot)
    image
  2. What do you click? Element from a taskbar or when starting it
  3. More steps…

Outcome

What did you expect?

A normal window to be opened with information inside

What happened instead?

A blank window. When i force close it and reopen it, the problem is gone.

Operating system

EndeavourOS

Application version

1.10.13-1

How did you install the app?

8 community/element-desktop 1.10.13-1 (4.0 MiB 18.1 MiB) (Installed) Glossy Matrix collaboration client — desktop version.

Homeserver

No response

Will you send logs?

No
@aha999 aha999 added the T-Defect label Jun 8, 2022
@weeman1337 weeman1337 added A-Electron S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Uncommon Most users are unlikely to come across this or unexpected workflow X-Needs-Info This issue is blocked awaiting information from the reporter labels Jun 8, 2022
@weeman1337
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Hi @aha999 thank you for opening an issue. If that white screen occurs next time, can you go to the developer console by pressing Ctrl + Alt + i, go to Console and post the contents from there here?

image

@t3chguy
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t3chguy commented Jun 8, 2022

Related element-hq/element-desktop#680

@3nprob 3nprob mentioned this issue Aug 8, 2022
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@t3chguy
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t3chguy commented Nov 15, 2022

Related element-hq/element-desktop#672

@t3chguy t3chguy mentioned this issue Nov 15, 2022
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@kittykat
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@aha999 Is there any chance you could submit logs? Unfortunately we cannot progress on the issue unless we have some to review

@aha999
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aha999 commented Nov 26, 2022

@kittykat sorry but i replaced my GPU to RX 580 and i'm not having these issues anymore.

@weeman1337 weeman1337 mentioned this issue Dec 27, 2022
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@turt2live
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Closing as unable to reproduce. If this is still happening, please open a new issue with fresh reproduction steps for our QA team to review.

@RizzeKnight RizzeKnight mentioned this issue Jun 10, 2023
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@yagarea
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yagarea commented Feb 13, 2024 •
edited
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I had exact same issue on Arch linux. It was solved by installing vulkan driver for my GPU.

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Labels
A-Electron O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Blocked X-Needs-Info This issue is blocked awaiting information from the reporter
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@kittykat @turt2live @t3chguy @weeman1337 @yagarea @aha999