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An error when trying to add a phone number to the profile #23941

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Stvad opened this issue Dec 8, 2022 · 1 comment
Closed

An error when trying to add a phone number to the profile #23941

Stvad opened this issue Dec 8, 2022 · 1 comment

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@Stvad
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Stvad commented Dec 8, 2022

Steps to reproduce

Go to general settings and try to add number (I'm adding a US number in case it's relevant)

Outcome

What did you expect?

Number is added to the profile (or confirmation message is sent to me /etc)

What happened instead?

I get the following error:

MatrixError: [500] Internal Server Error (https://matrix-client.matrix.org/_matrix/client/r0/account/3pid/msisdn/requestToken) (Status 500)

image


I also get 500 error when trying to add the phone via Android app (though it does not provide details)

Operating system

macOS

Application version

Element version: 1.11.16 Olm version: 3.2.12

How did you install the app?

brew

Homeserver

matrix.org

Will you send logs?

Yes

@Stvad Stvad added the T-Defect label Dec 8, 2022
@aaronraimist
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Matrix.org/vector.im disabled phone number verification so that is expected.

Here is the issue for showing a better error message: element-hq/element-meta#766

@aaronraimist aaronraimist closed this as not planned Won't fix, can't repro, duplicate, stale Dec 8, 2022
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