1:1 VoIP calls are silently discarded

[ara4n]

Steps to reproduce

1. Someone calls you 1:1 from classic Element
2. There is zero evidence of them doing do.

Outcome

What did you expect?

At least a notif and a timeline entry to warn you someone is trying to get in touch.

What happened instead?

Nothing.

Your phone model

No response

Operating system version

No response

Application version

397

Homeserver

No response

Will you send logs?

No

[manuroe]

One proposal in matrix chat was to have a timeline item saying "Bob tried to call you, but Element X does not support legacy 1:1 calls" or similar

[amshakal]

I agree, something is needed to let the user know that someone is calling you. Ideally, we would need a notification and a timeline event for - incoming call and a missed call.

[amshakal]

I am happy to discuss a bare minimum solution with the team, given the time constraints.

[ara4n]

This just bit me with a customer call. The workaround is so easy here: "Bob tried to call you, but Element X does not support legacy 1:1 calls" - please can we do it and iterate after if needed, rather than have it get stuck for another month?

[ara4n]

@amshakal please can you unblock this? i missed multiple customer calls last week due to EX silently dropping the calls.

[ara4n]

@amshakal please (please) can you unblock this? i'm still missing multiple customer calls whenever i'm on the move thanks to EX discarding them.

[ara4n]

just missed another customer call due to this; the customer's calling me while i'm chatting to them on EX and it just looks to them as if i'm ghosting their call >:(