Sync Failure #189

quantumpacket · 2021-08-31T21:37:45Z

I don't know if this is related to #186 as that issue did not contain a debug error log to determine that. I just started to get this error today. My version is also from F-Droid.

--- BEGIN DEBUG INFO ---
SYNCHRONIZATION INFO
Synchronization phase: syncronizing journals
Account name: REDACTED
Authority: com.etesync.syncadapter.addressbooks
Debug activity source: class com.etesync.syncadapter.syncadapter.SyncNotification$NotificationHandlerActivity (Kotlin reflection is not available)

EXCEPTION:
com.etebase.client.exceptions.HttpException: HTTP error 400! Code: 'bad_stoken'. Detail: 'Invalid stoken.'
	at com.etebase.client.CollectionManager.do_listMulti(Native Method)
	at com.etebase.client.CollectionManager.listMulti(CollectionManager.java:76)
	at com.etebase.client.CollectionManager.list(CollectionManager.java:185)
	at com.etesync.syncadapter.syncadapter.SyncAdapterService$SyncAdapter$RefreshCollections.run$app_release(SyncAdapterService.kt:262)
	at com.etesync.syncadapter.syncadapter.AddressBooksSyncAdapterService$AddressBooksSyncAdapter.onPerformSyncDo(AddressBooksSyncAdapterService.kt:48)
	at com.etesync.syncadapter.syncadapter.SyncAdapterService$SyncAdapter.onPerformSync(SyncAdapterService.kt:117)
	at android.content.AbstractThreadedSyncAdapter$SyncThread.run(AbstractThreadedSyncAdapter.java:334)

SOFTWARE INFORMATION
EteSync version: 2.2.4 (20204) 
Installed from: com.android.packageinstaller
CONFIGURATION
Power saving disabled: yes
android.permission.READ_CONTACTS permission: granted
android.permission.WRITE_CONTACTS permission: granted
android.permission.READ_CALENDAR permission: granted
android.permission.WRITE_CALENDAR permission: granted
org.dmfs.permission.READ_TASKS permission: granted
org.dmfs.permission.WRITE_TASKS permission: granted
org.tasks.permission.READ_TASKS permission: denied
org.tasks.permission.WRITE_TASKS permission: denied
System-wide synchronization: automatically
Account: REDACTED
  Address book sync. interval: 240 min
  Calendar     sync. interval: 240 min
  OpenTasks    sync. interval: 240 min
  Tasks.org    sync. interval: —
  WiFi only: false
  [CardDAV] Contact group method: GROUP_VCARDS
           Manage calendar colors: true
Address book account: Default (REDACTED XN)
  Main account: Account {name=REDACTED, type=com.etesync.syncadapter}
  URL: REDACTED
  Sync automatically: true

SQLITE DUMP
android_metadata
	|  locale |
	|  en_US |
----------
settings
	|  setting | value |
	|  distrustSystemCerts | 1 |
----------

SERVICES DUMP

JOURNALS DUMP

SYSTEM INFORMATION
Android version: 11 (lineage)
Device: OnePlus ONEPLUS A3000 (OnePlus3T)

--- END DEBUG INFO ---

Not sure if this is the culprit, but also curious as to why these show up as denied:

org.tasks.permission.READ_TASKS permission: denied
org.tasks.permission.WRITE_TASKS permission: denied

Let me know if you need anymore information. Thank you.

The text was updated successfully, but these errors were encountered:

quantumpacket · 2021-09-01T19:58:14Z

Closing as deleting the account and re-adding it fixes the sync issue. Would be nice to figure out why this happens in the first place.

quantumpacket · 2021-09-17T07:04:24Z

The issue has happened again. About 2 weeks the token was valid before all syncing failed. Going to keep this open until it's resolved. Having to delete and re-add the account is not a viable solution, especially if there there are local pending changes that will be lost. Let me know what other information I may need to provide to help debug.

RokeJulianLockhart · 2021-09-17T14:28:04Z

This problem has been occurring for me since 2021-09-15 or 2021-09-16:

--- BEGIN DEBUG INFO ---
SYNCHRONIZATION INFO
Synchronization phase: syncronizing journals
Account name: BEEDELLROKEJULIANLOCKHART
Authority: com.android.calendar
Debug activity source: class com.etesync.syncadapter.syncadapter.SyncNotification$NotificationHandlerActivity (Kotlin reflection is not available)

EXCEPTION:
com.etebase.client.exceptions.ServerErrorException: Server error
at com.etebase.client.CollectionManager.do_listMulti(Native Method)
at com.etebase.client.CollectionManager.listMulti(CollectionManager.java:76)
at com.etebase.client.CollectionManager.list(CollectionManager.java:185)
at com.etesync.syncadapter.syncadapter.SyncAdapterService$SyncAdapter$RefreshCollections.run$app_release(SyncAdapterService.kt:262)
at com.etesync.syncadapter.syncadapter.CalendarsSyncAdapterService$SyncAdapter.onPerformSyncDo(CalendarsSyncAdapterService.kt:37)
at com.etesync.syncadapter.syncadapter.SyncAdapterService$SyncAdapter.onPerformSync(SyncAdapterService.kt:117)
at android.content.AbstractThreadedSyncAdapter$SyncThread.run(AbstractThreadedSyncAdapter.java:334)

SOFTWARE INFORMATION
EteSync version: 2.2.4 (20204)
Installed from: com.google.android.packageinstaller
CONFIGURATION
Power saving disabled: yes
android.permission.READ_CONTACTS permission: granted
android.permission.WRITE_CONTACTS permission: granted
android.permission.READ_CALENDAR permission: granted
android.permission.WRITE_CALENDAR permission: granted
org.dmfs.permission.READ_TASKS permission: denied
org.dmfs.permission.WRITE_TASKS permission: denied
org.tasks.permission.READ_TASKS permission: granted
org.tasks.permission.WRITE_TASKS permission: granted
System-wide synchronization: automatically
Account: BEEDELLROKEJULIANLOCKHART
Address book sync. interval: 15 min
Calendar sync. interval: 15 min
OpenTasks sync. interval: —
Tasks.org sync. interval: 15 min
WiFi only: false
[CardDAV] Contact group method: GROUP_VCARDS
Manage calendar colors: true
Address book account: ( ENTITY-S ) (BEEDELLROKEJULIANLOCKHART MQ)
Main account: Account {name=BEEDELLROKEJULIANLOCKHART, type=com.etesync.syncadapter}
URL: MQB9pPqVwBibdeKOn6ku329SsLr3hwB_
Sync automatically: true

SQLITE DUMP
android_metadata
| locale |
| en_GB |

settings
| setting | value |

SERVICES DUMP

JOURNALS DUMP

SYSTEM INFORMATION
Android version: 11 (SPB2.210513.011)
Device: Google Pixel 3 (blueline)

--- END DEBUG INFO ---

RokeJulianLockhart · 2021-09-29T11:12:55Z

http://github.com/etesync/android/issues/189#issuecomment-921842471.

This error is not occurring for me anymore, but I am not able to synchronise with tasks.org, which may be relevant.

matebitte · 2021-10-21T10:32:09Z

I just noticed that this has been failing for 3 Months now, so yes, Id appreciate a fix without readding my account as well

abaker · 2021-10-21T13:39:24Z

Do you know what error you are getting when it fails? Or it just hasn't synchronized any data in three months

tasn · 2021-10-22T00:00:11Z

@lenowac what is failing for 3 months?

RokeJulianLockhart · 2021-10-22T09:34:27Z

For me, reinstallation and subsequent reconfiguration of EteSync and Tasks.org did cause synchronisation to become operational.

matebitte · 2021-10-22T09:47:03Z

Well, the changelog did not update for three months AND sync always fails with the error “authentication failed“

This is how I noticed it:

Clicking on it and trying to get to my account dashboard, I'll get

Looking into the log, I notice that events I entered through my calender app into the calDAV calender are not present.

RokeJulianLockhart · 2021-10-22T10:11:02Z

This is very different to mine: it did not display any notification of errata.

matebitte · 2021-10-22T10:13:25Z

Well, mine did neither for months. Must have done something to trigger it, maybe open the app, idk.

quantumpacket · 2021-10-22T21:30:00Z

I was getting a notification error when it happened to me. I don't recall the exact wording (something along the lines of synchronization failed), but it was through that notification that I was able to provide the debug log for this issue in my initial post.

jschaul · 2021-12-08T19:05:56Z

"me too" I had this same issue as shown in the screenshots above (F-Droid build 2.2.4): invalid token, sync issues, and this went unnoticed for a while. Once I noticed the problem, as I could find no way to logout, and the "delete account" warned me that it would delete all the local data (which I didn't want), I had no better idea than to re-install. So I uninstalled the app, re-installed it, and could re-login. Perhaps this was a mistake, as I lost data in the process, but I don't see what I could have done differently. However, the last successful sync is from end of July, so I lost 4 months worth of contacts, tasks, and calendar entries doing this. 😢

I'm quite disappointed, really not cool to have data loss with an app whose purpose is to avoid having data loss.

There doesn't seem to be any way to take a backup of the local state if syncing fails for any reason; so if not addressed by an uninstall/re-install right immediately after syncing fails; it seems the design of etesync just assumes access tokens for login always work; there is no way to logout/login without deleting all the data on the phone.

@tasn perhaps you could

consider adding a logout/login button in the android app as a workaround to these syncing issues.
Or to provide a button for an export of current state to local file.
Or come up with another way to ensure local user information doesn't get wiped when there are bugs in the code that lead to sync issues. I could find at least no documentation on how to somehow save local state across a re-installation or account re-adding. Android devices may have a way to export contact information to a file outside etesync, but it's not obvious this needs to be done in order to re-login with etesync. Also, that doesn't cover tasks/calendar.

jezeklu · 2022-01-05T06:34:51Z

I have the last version from Google Play and I'm getting same error last 2 months. So I have new local unsynchronized data. What should I do for successful synchronization?

Synchronization with the server and thus avoid data lost is essential functionality of EteSync. So I would expect resolving of this issue within a few weeks. Issue is open 3 months and nothing happend. Why? I'm disappointed. This is not how I imagine a payment service.

quantumpacket · 2022-03-14T05:05:34Z

I'm getting the same error as the 2nd post in this thread about a server error. The TLS certs were just updated and I had to approve the new fingerprint. I recall when this issue had last happened I had to do the same as well. I'm wondering if this error has to do with the cert renewal being out of sync with something on the back end (pinning, time discrepancies, etc)?

tasn · 2022-03-15T13:38:05Z

Sorry, the server error was unrelated.

TLS certs error is more often than not a captive portal or something of that sort on the client network (rather than the server network).

quantumpacket closed this as completed Sep 1, 2021

quantumpacket reopened this Sep 17, 2021

antifob mentioned this issue Jun 10, 2023

PSA: Dealing with Invalid Token #227

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Sync Failure #189

Sync Failure #189

quantumpacket commented Aug 31, 2021

quantumpacket commented Sep 1, 2021

quantumpacket commented Sep 17, 2021

RokeJulianLockhart commented Sep 17, 2021 •

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RokeJulianLockhart commented Sep 29, 2021 •

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matebitte commented Oct 21, 2021

abaker commented Oct 21, 2021

tasn commented Oct 22, 2021

RokeJulianLockhart commented Oct 22, 2021

matebitte commented Oct 22, 2021

RokeJulianLockhart commented Oct 22, 2021

matebitte commented Oct 22, 2021

quantumpacket commented Oct 22, 2021 •

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jschaul commented Dec 8, 2021 •

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jezeklu commented Jan 5, 2022

quantumpacket commented Mar 14, 2022 •

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tasn commented Mar 15, 2022

Sync Failure #189

Sync Failure #189

Comments

quantumpacket commented Aug 31, 2021

quantumpacket commented Sep 1, 2021

quantumpacket commented Sep 17, 2021

RokeJulianLockhart commented Sep 17, 2021 • edited Loading

SQLITE DUMP android_metadata | locale | | en_GB |

settings | setting | value |

RokeJulianLockhart commented Sep 29, 2021 • edited Loading

matebitte commented Oct 21, 2021

abaker commented Oct 21, 2021

tasn commented Oct 22, 2021

RokeJulianLockhart commented Oct 22, 2021

matebitte commented Oct 22, 2021

RokeJulianLockhart commented Oct 22, 2021

matebitte commented Oct 22, 2021

quantumpacket commented Oct 22, 2021 • edited Loading

jschaul commented Dec 8, 2021 • edited Loading

jezeklu commented Jan 5, 2022

quantumpacket commented Mar 14, 2022 • edited Loading

tasn commented Mar 15, 2022

RokeJulianLockhart commented Sep 17, 2021 •

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| en_GB |

settings
| setting | value |

RokeJulianLockhart commented Sep 29, 2021 •

edited

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quantumpacket commented Oct 22, 2021 •

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jschaul commented Dec 8, 2021 •

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quantumpacket commented Mar 14, 2022 •

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