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Sent ETH from gatehub to binance but nothing is showing up on binance #3502

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damnckenna opened this issue Jan 3, 2018 · 152 comments
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@damnckenna
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I'm on windows 10 and google chrome,
Originally I purchased some ETH from coinbase and then sent it to my gatehub account and exchanged it from XRP. Then after reviewing gatehub feedback and my wallet being tempermental (the amount of xrp changing and the trade/exchange/wallet features quoting me different amounts) I decided to get my XRP out of gatehub.

First I exchanged it for ETH as the lack of a deposit tag would not allow me to directly sent it to binance.
Once I converted it, I followed the instructions on how to send payments from gatehubs website, using my binance ETH wallet address and confirmed this.

The ETH immeidately disappeared from gatehub but is not showing up in binance.
I have a transaction hash, and gatehub allows me to view the transaction on the ripple charts which is odd because no ripple was sent to binance, when I view this it does not show my binance ETH wallet address.

The hash gatehub gives me is 225BFE158744E6689A99FEF69A8C7DCDDB97CA401D18980E8152371D5D3E1D1D if that helps

I am at a loss of where to go from here and appreciate any and all advice offered.
Thanks

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@damnckenna damnckenna changed the title Sent ETH frome gatehub to binance but nothing is showing up on binance Sent ETH from gatehub to binance but nothing is showing up on binance Jan 3, 2018
@bakiugurkart
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same happened to me today. 1 hour and nothing shown.

@vanhuycntt
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The same issue to me today, I waited over more 2 hours, but nothing happen

@bakiugurkart
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I dont remember but in near 3 hours it is transferred. Hope it functions. At first, I panicked because in txid i didnt see my binance address. Now I am calm. :)

@vanhuycntt
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I'm tracking my ether binance address on https://etherscan.io , but till now I don't see transaction id record of transfer :(

@kma071
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kma071 commented Jan 5, 2018

@vanhuycntt did you receive it in the end? I am in the same position, been waiting for two hours now :(

@R0bvand
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R0bvand commented Jan 5, 2018

same happend to me ! now 6 hours later and still not recived it

@kma071
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kma071 commented Jan 5, 2018

This is insane

@kma071
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kma071 commented Jan 6, 2018

https://bithomp.com/explorer/rcA8X3TVMST1n3CJeAdGk1RdRCHii7N2h The transactions seem to be sat here. Gatehub isn't moving the balances on to user wallets.

@R0bvand
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R0bvand commented Jan 6, 2018

this is really insane, you also still not received it ?

@kma071
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kma071 commented Jan 6, 2018

Unfortunately not

@Tyson151
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Tyson151 commented Jan 6, 2018

Same exact thing happening to me. I sent the ETH to my binance about 9 hours ago and still nothing

@R0bvand
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R0bvand commented Jan 6, 2018

Hi everybody ! any news about it ? I am 15 hours later now and still nothing! and you kma071??

Robby

@kma071
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kma071 commented Jan 6, 2018

@R0bvand not yet sadly.

@R0bvand
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R0bvand commented Jan 6, 2018

@kma071 lets hope we will get it soon. I also send an email to gatehub but no response yet

@MiKi82
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MiKi82 commented Jan 6, 2018

Hi , Is somebody received ETH already?

@R0bvand
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R0bvand commented Jan 6, 2018

@MiKi82 not yet still waiting how long are you waiting now

@kma071
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kma071 commented Jan 6, 2018

22 hours now

@damnckenna
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OP here,

After a few hours it showed up in binance, i imagine its just congested networks and gatehub extending remittance floats to make further profits idk

@R0bvand
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R0bvand commented Jan 6, 2018

@kma071 this is not normal!! You are still waiting ? Me also and still no answer of gatehub

@kma071
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kma071 commented Jan 7, 2018

@R0bvand still not received. I've currently lost £000's.

@peter12345678910
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i've also send eth from gatehub to binance and waiting now for almost 48 hours, please tell me that it's normal and that i am gone recieve them.....i sent over 2 eth to them

@kma071
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kma071 commented Jan 7, 2018

Absolutely not normal unfortunately. I've been waiting since Friday for a large amount and not heard or seen a peep from gatehub. My funds are sat in their gatehub fifth account, as are yours most likely.

@kma071
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kma071 commented Jan 7, 2018

Hopefully we all get them at some point.

@peter12345678910
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can anyone tell me if they received there coins after 2 days waiting? thx

@peter12345678910
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and the worst thing is, that here is more coins in my gatehub..........i wana take everything out and delete this wallet........it sucks big time

@peter12345678910
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@kma071 do you see anything in open orders in binance? because here is nothing to see so far

@R0bvand
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R0bvand commented Jan 7, 2018

it gives me a kind of panic. I have read on a forum that they also had this problem in December, and that people have received it after 3 days

@peter12345678910
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@rob, thx thats kind of an reassurance

@AndreiPL
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Today came the transaction that was supposed to go to gatehub.net.
I've been waiting for her for over a week.

@zhdlkhan
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zhdlkhan commented Jan 19, 2018 via email

@mattweaver
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Still nothing here. 14 days and counting.

Followed up with several more emails to GateHub support this evening... still no response from them.

@allly123
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allly123 commented Jan 20, 2018 via email

@R0bvand
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R0bvand commented Jan 20, 2018

Good idea i am in

@allly123
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allly123 commented Jan 20, 2018 via email

@R0bvand
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R0bvand commented Jan 20, 2018

Oke also we need to start a topic on twitter all of us together using hashtags adding company in the tweet

@allly123
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allly123 commented Jan 20, 2018 via email

@R0bvand
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R0bvand commented Jan 20, 2018

Haha oke i tought so , i am talking also now wit you on twitter. What is the stasus of your tickets guys ? And is it also assigned to someone? Mine is assigned to lado. We need to find lado also on the net !!

@R0bvand
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R0bvand commented Jan 20, 2018

He is the guy doing the transaction on gatehub

@allly123
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allly123 commented Jan 20, 2018 via email

@sbsbsb15
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sbsbsb15 commented Jan 20, 2018

Same issue for me. Sent ETH payment to my wallet on 5th Jan but it has not arrived. The transaction record shows the destination as Gatehub Fifth, not my wallet address. No support requests have been responded to so far. I don't see a way of knowing the status of a ticket - even with the ticket number I can't see anywhere to search for it.

@allly123
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allly123 commented Jan 20, 2018 via email

@sbsbsb15
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sbsbsb15 commented Jan 20, 2018

https://support.gatehub.net/hc/en-us/articles/115003585425-How-are-Ripple-and-Bitcoin-Ethereum-transactions-connected-

"Besides the two transactions that are publicly visible, there are also several steps that need to be completed within GateHub, but we will not get into this here."

What, like steal our currency?

This stinks of a hack or sheer incompetence to me. A few hours after I made my payment the login service was unavailable.

Not sure what the next step is, but think making the public more aware of this issue is a start.

@allly123
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allly123 commented Jan 20, 2018 via email

@allly123
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allly123 commented Jan 22, 2018 via email

@mark0987
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hey everyone, i posted a while back i transferred 100 eth and it took 2 weeks but i finally got it,
to all others i guess the only options is just wait

@allly123
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allly123 commented Jan 22, 2018 via email

@mark0987
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not sure i didnt check that far,
i just saw on etherscan that it went through and nothing in my wallet but it just came through

@allly123
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allly123 commented Jan 22, 2018 via email

@smith2345
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Hi all! Happy to report my ETH transfer from Jan 5th JUST showed up in my account overnight. Only took about 19 days, ugh!

Couple notes on this:

*I was never able to see my ETH address when searching etherscan, so figured the issue was with Gatehub

*I opened a ticket with my receiving account (Coinbase) the same time as Gatehub - finally heard from them 2 days ago. They said they had to escalate the ticket to a specialist (whatever that means). Have not heard response since.

*Never heard response from the 4-5 tickets/responses with Gatehub

Will keep you posted in Coinbase gives any useful info - not sure if they figured it out, or if it was Gatehub.

@mattweaver
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My ETH also appeared yesterday... 19 days late! I sent them 4 or 5 emails before it came through.

I'm glad to have my money back from them but I'm never ever using GateHub again!

@R0bvand
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R0bvand commented Jan 25, 2018

Hi guys mine also came yesterday after 19 days

@sbsbsb15
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Nothing turned up for me yet. Good to see some of it coming through though. Certainly won't be using Gatehub for anything ever again. Absolute rubbish.

@peter12345678910
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Also after 19 days they arrived.

@sbsbsb15
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Oh, correction. Just logged into Gatehub and can see my Ethereum in the Gatehub Fifth trust. Not sure what it is doing there, I sent the ETH to my personal hardware wallet which I know goes via Gatehub Fifth.

So it feels like I am back to square one, in that the ETH has simply moved from my Gatehub wallet to Gatehub Fifth and hasn't reached my personal wallet! Not sure if I want to risk a ETH payment from Gatehub Fifth to my personal hardware wallet and go through all this s**t again.

@sbsbsb15
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Ok tried a test ETH withdrawal for 0.1 and it worked fine, and then did the rest successfully. So Gatehub withdrawals seem back to normal but will never use this service again.

@lock
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lock bot commented Apr 25, 2018

This thread has been automatically locked because it has not had recent activity. Please open a new issue for related bugs and link to relevant comments in this thread.

@lock lock bot locked and limited conversation to collaborators Apr 25, 2018
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