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Troubleshooting Shopify App

Table of contents

Generators

Rails

App installation

JWT session tokens

Migrating to App Bridge 2.0

Generators

The shopify_app:install generator hangs

Rails uses spring by default to speed up development. To run the generator, spring has to be stopped:

$ bundle exec spring stop

Run shopify_app generator again.

Rails

Known issues with Rails v6.1

If you recently upgraded your application's Rails::Application configuration to load the default configuration for Rails v6.1, then you will need to update the following cookies_same_site_protection ActionDispatch configuration.

# config/application.rb

require_relative 'boot'

require 'rails/all'

Bundler.require(*Rails.groups)

module AppName
  class Application < Rails::Application
+    config.load_defaults 6.1

+    config.action_dispatch.cookies_same_site_protection = :none
    ...
  end
end

As of Rails v6.1, the same-site cookie protection setting defaults to Lax. This does not allow an embedded app to make cross-domain requests in the Shopify Admin.

Alternatively, you can upgrade to v17.2.0 of the shopify_app gem.

App installation

My app won't install

App installation fails with 'The page you’re looking for could not be found' if the app was installed before

This issue can occur when the session (the model you set as ShopifyApp::SessionRepository.storage) isn't deleted when the user uninstalls your app. A possible fix for this is listening to the app/uninstalled webhook and deleting the corresponding session in the webhook handler.

My app returns 401 during oauth

If your local dev env uses the cookie_store session storage strategy, you may encounter 401 errors during oauth due to a race condition between asset requests and /auth/shopify. You should be able to work around for local testing by using a different browser or session storage strategy. Read more about the status of this issue.

JWT session tokens

My app is still using cookies to authenticate

shopify_app gem version

Ensure the app is using shopify_app gem v13.x.x+. See Upgrading to v13.0.0.

shopify_app gem Rails configuration

Edit config/initializer/shopify_app.rb and ensure the following configurations are set:

+ config.embedded_app = true

# This line should already exist if you're using shopify_app gem 13.x.x+
+ config.shop_session_repository = 'Shop'

Inspect server logs

If you have checked the configurations above, and the app is still using cookies, then it is possible that the shopify_app gem defaulted to relying on cookies. This would happen when your browser allows third-party cookies and a session token was not successfully found as part of your request.

In this case, check the server logs to see if the session token was invalid:

[ShopifyApp::JWT] Failed to validate JWT: [JWT::<Error>] <Failure message>

Example

[ShopifyApp::JWT] Failed to validate JWT: [JWT::ImmatureSignature] Signature nbf has not been reached

Note: In a local development environment, you may want to temporarily update your Gemfile to point to a local instance of the shopify_app library instad of an installed gem. This will enable you to use a debugging tool like byebug to debug the library.

- gem 'shopify_app', '~> 14.2'
+ gem 'shopify_app', path: '/path/to/shopify_app'

My app can't make requests to the Shopify API

Note: Session tokens cannot be used to make authenticated requests to the Shopify API. Learn more about authenticating your backend requests to Shopify APIs at Shopify API authentication.

The Shopify API returns 401 Unauthorized

If your app uses user-based token storage, then your app is configured to use online access tokens (see API access modes to learn the difference between "online" and "offline" access tokens ). Unlike offline access tokens, online access tokens expire daily and cannot be used to make authenticated requests to the Shopify API once they expire.

Converting your app to use session tokens means that your app will most likely not go through the OAuth flow as often as it did when relying on cookie sessions. Since the online access tokens stored in your app's database are refreshed during OAuth, this may cause your app's user session repository to use expired online access tokens.

If the Shopify API returns 401 Unauthorized, handle this error on your app by redirecting the user to your login path to start the OAuth flow. As a result, your app will be given a new online access token for the current user.

Note: The following are examples to common app configurations. Your specific use-case may differ.

Example solution

Add the following line to your app's unauthorized response handler:

+ redirect_to(ShopifyApp.configuration.login_url, shop: current_shopify_domain)

Example: If your embedded app cannot handle server-side XHR redirects, then configure your app's unauthorized response handler to set a response header:

X-Shopify-API-Request-Failure-Unauthorized: true

Then, use the Shopify App Bridge Redirect action to redirect your app frontend to the app login URL if this header is set.

Migrating to App Bridge 2.0

In order to upgrade your embedded app to the latest App Bridge 2.0 version, please refer to the migration guide.

To ensure that your app's embedded layout doesn't import App Bridge 2.0 before fully migrating, make the following change to bind it to v1.x.

 - <script src="https://unpkg.com/@shopify/app-bridge"></script>
 + <script src="https://unpkg.com/@shopify/app-bridge@1"></script>