[BUG] - install error, deprecated version of the Ads

[AlexandreBroggio]

FBE plugin version
3.1.2

OpenCart version
Versão 3.0.1.1

Describe the bug
After installing it displays the error, An error occured while generating system user access token: (#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v9.0.

Which line can I do this update on?

Additional context
I was using another one, she stopped sending the AddCard and Purchase events

[tudorr89]

Uninstall the plugin completely, install version 3.0.0 and configure it with your store. then just install latest version 3.1.2 on top of it and it should work. At least it did for me!

[muhad37]

Uninstall the plugin completely, install version 3.0.0 and configure it with your store. then just install latest version 3.1.2 on top of it and it should work. At least it did for me!

Hi, i have same problem
i tried your idea but its not working
thanks

[AlexandreBroggio]

I tried your idea, but it also didn't work ☹

[azzisharbel]

Same problem here, any idea on how to resolve the below issue:
An error occurred while generating system user access token: (#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v9.0.

FBE plugin version
3.1.2

OpenCart version
3.0.3.6

[coorgle]

Yeah, same error here

[Medoubnali]

Same problem more then 1 week

[leustean13]

same issue here. I installed v3, works fine, but after I try to update to last version I get the same error. Opencart vs 3.0.3.6

[AlexandreBroggio]

As a temporary thing I configured the event by the pixel using the event configuration tool, placing the purchase event on the thank you page, but it does not take the purchase amount, it only informs you that a purchase has occurred

[azzisharbel]

Any suggested ideas at least for a temporary fix ?

[cafemasasandalye]

Please fix it. we have same problem

[sebastianvat]

hii, i have the same problem,
After installing it displays the error, An error occured while generating system user access token: (#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v9.0.

and an older version is not instaling...

Do you have anithing?

i also have this in the log document

2021-03-14 17:51:10 - PHP version = 7.3.11
2021-03-14 17:51:10 - Verifying Availability of Facebook Ads Extension Settings Availability
2021-03-14 17:51:10 - Pixel ID = false
2021-03-14 17:51:10 - Pixel use PII = false
2021-03-14 17:51:10 - Use S2S = false
2021-03-14 17:51:10 - Page ID = false
2021-03-14 17:51:10 - System User Access Token = false
2021-03-14 17:51:10 - Messenger plugin = false
2021-03-14 17:51:10 - Messenger customization locale = false

[microtoy]

Yeah, same error here

Exactly the same issue!!!!

[serkanbalta]

Same problem goes on all over the Opencart 3x

[haxcop]

Well, I guess I arrived too late for this party... Facebook could you please allow us to know how to fix this issue?
2021-03-17 23:27:25 - FacebookServerSideEvent send error: Client error: POST https://graph.facebook.com/v9.0/233571608194621/events` resulted in a 400 Bad Request response:
{"error":{"message":"Error validating access token: Sessions for the user are not allowed because the user is not a conf (truncated...)

2021-03-18 0:13:28 - Get Sample product feed
2021-03-18 0:13:28 - Complete - Get Sample product feed
2021-03-18 0:13:40 - Updating FAE settings - facebook_enable_cookie_bar,facebook_enable_special_price
2021-03-18 0:13:40 - Complete - Updating FAE settings
2021-03-18 0:15:57 - Deleting FAE settings
2021-03-18 0:15:57 - Complete - Deleting FAE settings
2021-03-18 0:16:02 - Get Sample product feed
2021-03-18 0:16:02 - Complete - Get Sample product feed
2021-03-18 0:16:15 - Get Sample product feed
2021-03-18 0:16:15 - Complete - Get Sample product feed
2021-03-18 0:19:05 - Generating product feed file for batch 0
2021-03-18 0:19:05 - Feed Generation Time Estimate: 30
2021-03-18 0:19:06 - gen feed file
2021-03-18 0:19:06 - file file is not stale, skip generation
2021-03-18 0:19:06 - feed generation finished, time used: 0 seconds
2021-03-18 0:19:29 - Get Sample product feed
2021-03-18 0:19:29 - Complete - Get Sample product feed
2021-03-18 0:29:07 - gen feed file
2021-03-18 0:29:07 - file file is not stale, skip generation
2021-03-18 0:29:07 - feed generation finished, time used: 0 seconds
2021-03-18 0:29:11 - Facebook Ads Extension version = 3.1.2
2021-03-18 0:29:11 - OpenCart version = 3.0.3.6
2021-03-18 0:29:11 - PHP version = 7.3.24
2021-03-18 0:29:11 - Verifying Availability of Facebook Ads Extension Settings Availability
2021-03-18 0:29:11 - Pixel ID = false
2021-03-18 0:29:11 - Pixel use PII = false
2021-03-18 0:29:11 - Use S2S = false
2021-03-18 0:29:11 - Page ID = false
2021-03-18 0:29:11 - System User Access Token = false
2021-03-18 0:29:11 - Messenger plugin = false
2021-03-18 0:29:11 - Messenger customization locale = false
`

[coorgle]

I think this has to be reported to Opencart only because the API or Facebook is hosted by Opencart (facebook.opencart.com) so opencart has to update their APIs i think. will open a forum question in OC forum, everyone please reply there too!

[coorgle]

https://forum.opencart.com/viewtopic.php?f=198&t=223017&p=817081&hilit=facebook#p817081

[Khnaz35]

They are not replying here, neither on Opencart marketplace looks like the developer is sick or facebook didn't clear his/her payments 🥇

[Khnaz35]

Some of the info may be found here:
https://developers.facebook.com/blog/post/2020/11/10/introducing-graph-v9-marketing-api-v9/

if someone really care can update from here:
https://developers.facebook.com/docs/graph-api/changelog/version9.0

[coorgle]

We have escalated this matter to Facebook's extension development team directly, Will update once we get any response from them.

[dtying]

Hi, this issue was due to the API version used was deprecated. As there'll be a new version which is scheduled to be released by end of the March, this issue should be covered and fixed in that release.

[Khnaz35]

We have escalated this matter to Facebook's extension development team directly, Will update once we get any response from them.

From which channel?
Even i have open ticket via opencart platform and waiting for replies from team.

[mihainita806]

has someone pass this access token problem?

[coorgle]

We think the update will be further delayed, We have a different module for Pixel integration, Let us know if anyone wants to use this module, We will charge only 5USD. For getting this raise a ticket at https://cws.coorgle.com/submitticket.php?step=2&deptid=10

[cartbinder]

Hi, this issue was due to the API version used was deprecated. As there'll be a new version that is scheduled to be released by end of the March, this issue should be covered and fixed in that release.

When the new update will be released?

[theshenzu]

We think the update will be further delayed, We have a different module for Pixel integration, Let us know if anyone wants to use this module, We will charge only 5USD. For getting this raise a ticket at https://cws.coorgle.com/submitticket.php?step=2&deptid=10

Coorgle will that allow dynamic product feed if installed?

[coorgle]

We think the update will be further delayed, We have a different module for Pixel integration, Let us know if anyone wants to use this module, We will charge only 5USD. For getting this raise a ticket at https://cws.coorgle.com/submitticket.php?step=2&deptid=10

Coorgle will that allow dynamic product feed if installed?

Yes, Please register yourself on https://cws.coorgle.com/register.php and raise a ticket with the version, we are giving it for free, as we understand the covid situation and how it has been affecting everyone's sales. You can donate us if you can to coorgle.com@gmail.com

www.Cartin.store

[coorgle]

For Free Update and fix contact us, we are giving Pixel integration for free! register here https://cws.coorgle.com/register.php and raise a ticket for the module with your opencart version

[yao-tx]

Hi guys,

Please download the latest version of the Facebook Business Extension plugin for OpenCart (version 4.0.1) from OpenCart Marketplace. We have revamped the entire plugin, improved the plugin and resolved most of the bugs and issues that users are having with the previous versions.

If you encounter any issues with the new FBE plugin, please feel free to reach out to us via our help desk. Thank you!

[Fydon]

Thank you @yao-tx. Is the latest source code going to be pushed here?

[yao-tx]

Thank you @yao-tx. Is the latest source code going to be pushed here?

@Fydon Yes, we will be pushing the source code onto GitHub soon.

[mihainita806]

Hello, i am writing to you because I noticed 2 problems with the pixel.

The first one is in the purchase event. This event is missing some parameters. My site works like this: after checkout when you press the confirm button the "thank you for your order page" loads. I've attached a photo for you to exactly see what is all about.

The second one is similar but is less important. The add to cart content_ids and contents parameters have the ID and the quantity like this ["Product ID", "Quantity"] but the Quantity parameter has some conflict with the product id.

The checkout event works just fine.

I am using the last version of the OpenCart Facebook Plugin v4.0.1
Thank you and I appreciate a quick fix for the first problem.
Mihai Nita

[yao-tx]

Hi @mihainita806

I've made a reply to your ticket in our help desk already. Please refer to that instead. Thank you.