Facebook for Woocommerce integration issue

[artbyankitaraut]

i had integrated my fb page with woocommerce but now i have lost my admin rights to that page. So i created another page and i am trying to integrate it with my fb page.
i have connected my website with fb developer. But i am not able to change my page from my website and plugin.

WooCommerce version:
Version 3.4.5

WordPress version:
Version 4.9.8

Plugin version:
Version 1.9.5

A screenshot of where you see the problem:

• Page of my wp-admin Woocommerce plugin:
  https://d.pr/free/i/SnXSPZ
• Page after clicking settings:
  https://d.pr/free/i/oDceMG

The URL of your website:
https://ankitaraut.com/

The URL of your Facebook Page:
https://www.facebook.com/ArtByAnkitaRaut/

The URL(s) of where you took your screenshot(s):

• Page of my wp-admin Woocommerce plugin:
  https://ankitaraut.com/wp-admin/admin.php?page=wc-settings&tab=integration#
• Page after clicking settings:
  https://www.facebook.com/ads/dia?origin=https%3A%2F%2Fankitaraut.com%20&merchant_settings_id=1077487562428171#_=_

If applicable, detailed steps you took in order to see the problem:
I was the admin of my fb page Art By Ankita Raut. I was controlling it with fb business manager but i was not happy with it, so i decided to delete my business manager account, while doing so, i lost admin rights to that page. I was the sole owner of that page. So i cant add myself as the admin again.
So i created new pages, i want to link my website shop to my new fb page shop but i am unable to do it.

Please help.

[jieminz22]

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Common Resolution Methods

If you are experiencing a problem or bug and have not found any similar issue, please try the following:

• Upgrade to the latest version of the plugin
• Try to Resync products using the button on the plugin config page
• Reset the plugin by selecting Reconfigure > Advanced Options > Delete, and setting up this plugin again
• Try deactivating other plugins that you think may be interfering, then reset and set up again

Necessary Information

If the above steps did not help, please provide the following information in your next comment in order for us to debug your problem:

• WooCommerce version
• WordPress version
• Plugin version (please note: we only support up-to-date versions of the plugin)
• A screenshot of where you see the problem (for example: if it is on Facebook, provide a screenshot of Facebook, if it is on WooCommerce, provide a screenshot of WooCommerce. You can provide multiple screenshots if the problem relates to different screens.)
• The URL of your website
• The URL of your Facebook Page
• The URL(s) of where you took your screenshot(s)
• If applicable, detailed steps you took in order to see the problem

Please include Debug Ready in your reply so our automated system can note your issue for manual review. Please be aware that due to a high volume of issues, we may not be able to respond immediately.

Response Time

We prioritize issues with the tags Advertiser or Multiple Reports.
For issues that have the tags Debug Ready, Feature Request or Developer Question, we aim to respond within 30 days.

If you have not responded to our automated message with one of the above phrases, such as Debug Ready, we may close your issue after 30 days. If a Feature Request is inactive (without new requests, messages or pull requests) for 6 months, we may close it.

Please note that we are not always able to provide support for issues related to interaction from other plugins with this plugin or related to the Facebook advertising interface. To get support related to Facebook ads, try visiting the Facebook Ads Help Center.

For more information on our response times, visit Facebook Support on GitHub.

Thank you,
The Facebook Dev Team

[artbyankitaraut]

Debug Ready

[artbyankitaraut]

#DebugReady

[artbyankitaraut]

Automated Support Message

Hello,

Thanks for your interest in our plugin! Our developer team tries to provide personal support on GitHub whenever possible.

If you have a feature request or feedback for the developers, reply with Feature Request or Feedback.
If you are a developer or have a question for the developers related to code, reply with Developer Question.
If you are running ads with us, reply with Advertiser.

If you have encountered a bug or a problem with the plugin, keep reading for information that can help you resolve the issue yourself or provide us details we need to help you.

Search Existing Issues

First, please search our issues to see if your problem has been reported before.
There may already be a workaround or a solution to your problem. You can use the search bar near the top of our issues page. Be sure to search both open and closed issues.
If you do find a similar issue, leave a comment on that issue instead of creating a new one. Your comment helps us prioritize which existing issues are important and urgent.

Common Resolution Methods

If you are experiencing a problem or bug and have not found any similar issue, please try the following:

• Upgrade to the latest version of the plugin
• Try to Resync products using the button on the plugin config page
• Reset the plugin by selecting Reconfigure > Advanced Options > Delete, and setting up this plugin again
• Try deactivating other plugins that you think may be interfering, then reset and set up again

Necessary Information

If the above steps did not help, please provide the following information in your next comment in order for us to debug your problem:

• WooCommerce version
• WordPress version
• Plugin version (please note: we only support up-to-date versions of the plugin)
• A screenshot of where you see the problem (for example: if it is on Facebook, provide a screenshot of Facebook, if it is on WooCommerce, provide a screenshot of WooCommerce. You can provide multiple screenshots if the problem relates to different screens.)
• The URL of your website
• The URL of your Facebook Page
• The URL(s) of where you took your screenshot(s)
• If applicable, detailed steps you took in order to see the problem

Please include Debug Ready in your reply so our automated system can note your issue for manual review. Please be aware that due to a high volume of issues, we may not be able to respond immediately.

Response Time

We prioritize issues with the tags Advertiser or Multiple Reports.
For issues that have the tags Debug Ready, Feature Request or Developer Question, we aim to respond within 30 days.

If you have not responded to our automated message with one of the above phrases, such as Debug Ready, we may close your issue after 30 days. If a Feature Request is inactive (without new requests, messages or pull requests) for 6 months, we may close it.

Please note that we are not always able to provide support for issues related to interaction from other plugins with this plugin or related to the Facebook advertising interface. To get support related to Facebook ads, try visiting the Facebook Ads Help Center.

For more information on our response times, visit Facebook Support on GitHub.

Thank you,
The Facebook Dev Team

Debug Ready

[artbyankitaraut]

i had integrated my fb page with woocommerce but now i have lost my admin rights to that page. So i created another page and i am trying to integrate it with my fb page.
i have connected my website with fb developer. But i am not able to change my page from my website and plugin.

WooCommerce version:
Version 3.4.5

WordPress version:
Version 4.9.8

Plugin version:
Version 1.9.5

A screenshot of where you see the problem:

Page of my wp-admin Woocommerce plugin:
https://d.pr/free/i/SnXSPZ
Page after clicking settings:
https://d.pr/free/i/oDceMG
The URL of your website:
https://ankitaraut.com/

The URL of your Facebook Page:
https://www.facebook.com/ArtByAnkitaRaut/

The URL(s) of where you took your screenshot(s):

Page of my wp-admin Woocommerce plugin:
https://ankitaraut.com/wp-admin/admin.php?page=wc-settings&tab=integration#
Page after clicking settings:
https://www.facebook.com/ads/dia?origin=https%3A%2F%2Fankitaraut.com%20&merchant_settings_id=1077487562428171#_=_
If applicable, detailed steps you took in order to see the problem:
I was the admin of my fb page Art By Ankita Raut. I was controlling it with fb business manager but i was not happy with it, so i decided to delete my business manager account, while doing so, i lost admin rights to that page. I was the sole owner of that page. So i cant add myself as the admin again.
So i created new pages, i want to link my website shop to my new fb page shop but i am unable to do it.

Please help.

Debug Ready

[Luther2010]

Hey @artbyankitaraut, thanks for reporting! Can you try the following steps in your Google Chrome Browser?

1. Go to the Facebook for WooCommerce plugin page (See screenshot attached)
2. Right click on the page and Choose "Inspect"
3. Open up the console tab by clicking "Console"
4. Enter "delete_all_settings();" This will remove the Facebook Page and catalog from the settings
5. After you hit enter, you should see a message saying “Deleting all settings and removing all FBIDs!”.
6. Refresh the page and go through the setup process one more time.

Let me know if that works :)

[samrgomes]

Hey @artbyankitaraut . You'll need admin rights to run the steps above that @Luther2010 described.
Here's how I was able to solve it. Let me know if it helps:
#697 (comment)

[lgfogle]

Hey there! 👋

Lindsey here, from the SkyVerge product team! We recently took over development and support for the Facebook for WooCommerce extension.

In our recent 1.10 releases, we've fixed many issues impacting the store connection, pixel tracking, and product sync. Could you please update to the latest version of Facebook for WooCommerce and see if that resolves this issue?

If not, could you please contact our support team or open a new issue here? We'd be happy to help troubleshoot further with you.

Thank you!