Not able to create a private Ticket

[manda986]

Hi there! I'm looking to create a private Ticket on behalf of a user. However, it seems that calling the tickets.create() method with is_public=False doesn't set that field, and it ends up sending an email to that user (which I don't want). I want to avoid having to set a submitter. Here's a sample call:

zenpy_client.tickets.create(
        Ticket(
            subject="Ticket created for John Smith",
            description="foo",
            is_public=False, 
            requester=User(name="John Smith", email="john.smith@foo.com"))
    )

Thanks in advance!

[ilovelofi]

Even setting the submitter as an admin, it doesn't seem possible to make the description private with Zenpy. Any tips?

[facetoe]

Hi,

You can achieve this as follows:

zenpy_client.tickets.create(Ticket(subject='something', comment=Comment(body='somethingsomthing', public=False)))

Hope this helps.

[facetoe]

BTW, is_public is read only and means something a bit different (https://developer.zendesk.com/rest_api/docs/core/tickets):

Is true if any comments are public, false otherwise