Question: Adding a comment as part of the actions of a Trigger

[wolfassi123]

I manage to use Triggers to update fields found in tickets. But what I want is to create a Ticket that send a comment to the user.
Ideally, you can translate it to this code line below (Although it does not work, but it is ideally what I want it to do)
trigger_audit = zenpy_client.triggers.create(Trigger(actions=[{"field": "comment_value", "value": "Thanks for your request. This issue you reported is a known issue. For more information, please visit our forums. "}], conditions=condition, active=False, title=f'A Trigger' ))

How can I achieve this?

[cryptomail]

Triggers documentation is here.
In theory you should be able to create a trigger as you alluded to.
Please look at the Trigger model to see what fields you will likely need to meet minimum requirements for saving/modifying.

[cryptomail]

Here is the trigger object. And conditions object.

[wolfassi123]

Yes I managed to use triggers and conditions but I was unable to use the triggers to send a comment to the user. According to this link: https://developer.zendesk.com/documentation/ticketing/reference-guides/actions-reference/ , to use a trigger for adding a comment was part of the "Additional actions for macros" as mentioned in the "comment_value" field, but so far I have been unsuccessful in doing so. Was wondering if it's possible to provide and example on how to do it.