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Random heroku 403 forbidden errors #202

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VictorAny opened this issue Mar 8, 2018 · 11 comments
Open

Random heroku 403 forbidden errors #202

VictorAny opened this issue Mar 8, 2018 · 11 comments
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@joshdholtz

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@VictorAny
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I recently created a boarding app and started getting emails from my beta users about a crash.
After looking at the website all I see is a REASON: <pre>FORBIDDEN <pre>.

Whats odd is that restarting the dynos on heroku resolves the issue but only for a certain amount of time until it happens again. I've now restarted it 4 times. It's strange since the application isn't being overworked. Memory usage is usually below 22% and throughput is <1rps. The dynos are Hobby Dev.

Any ideas?
@VictorAny
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Actually it seems I have have set the APP_ID incorrectly. I fixed it and haven't been able to reproduce the failure.

@VictorAny
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Nope..still randomly getting failures..

@nzeltzer
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Same.

@joshdholtz
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joshdholtz commented Mar 29, 2018 •
edited

Do you happen to have any Heroku logs for what is causing this 403?

@nzeltzer
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I will ask about logs. For what it's worth, here's the error message that's printed to the boarding page itself:

Something went wrong, please contact the application owner: <html> <head> <meta http-equiv="Content-Type" content="text/html;charset=ISO-8859-1"/> <title>Error 403 </title> </head> <body> <h2>HTTP ERROR: 403</h2> <p>Problem accessing /v2/providers/70630800/apps/309601447/testers. Reason: <pre> Forbidden</pre></p> <hr /><i><small>Powered by Jetty://</small></i> </body> </html>

@nzeltzer
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Here's an application log file.

@kuglemic
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kuglemic commented May 7, 2018

I have exactly the same issue.
Do you have any news on this?

I just rebooted all my dynos in the heroku dashboard for now, and it is working again.

Will investigate if the issue reappears and keep you updated if I find a solution.

@nzeltzer
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nzeltzer commented May 8, 2018 via email

@joshdholtz joshdholtz self-assigned this May 29, 2018
@biscottigelato
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@nzeltzer any tips for auto restarting heroku to work around this problem? Not a heroku expert here.

@siburb
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siburb commented Jan 25, 2019

This is still happening now on a newly created boarding site. Will try the auto-restarting.

@vrobel
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vrobel commented Mar 15, 2019

Do you think a 2FA account might have no issues with the authentication stale issue?

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@vrobel @joshdholtz @siburb @kuglemic @nzeltzer @VictorAny @biscottigelato