Ineligible devices are returned by Device.all() with include_disabled: false

[tobyjsullivan]

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Issue Description

We've encountered an Apple Device state which I haven't seen before. The Devices dashboard on the Apple Developer Portal reports "Ineligible for 14 days".

Querying the device status with Spaceship::Device.find_by_udid returns a status of n.

device = Spaceship::Device.find_by_udid '<DEVICE_ID_REDACTED>'

[{"deviceId"=>"<REDACTED>",
   "name"=>"<REDACTED>",
   "deviceNumber"=>"<REDACTED>",
   "devicePlatform"=>"ios",
   "status"=>"n",
   "deviceClass"=>"iphone"
   "model"=>"iPhone X",
   "dateAdded"=>"2023-01-08T18:27:43Z",
   "dateCreated"=>"2023-01-08T18:27:43Z",
   "serialNumber"=>"<REDACTED>"}]

It looks like only two statuses are currently considered: c for enabled or r for disabled.

fastlane/spaceship/lib/spaceship/portal/device.rb

Lines 165 to 171 in 19ab9fa

	def enabled?
	return self.status == "c"
	end
	def disabled?
	return self.status == "r"
	end

I have no idea why a device is ineligible. We do weird things so I could speculate but I haven't found any docs or forums discussing this state.

In any case, the emergent problem is that match is trying to create provisioning profiles for this device and it fails. Additionally, we cannot disable the device while it is in this state. At this point, we're unable to run match at all.

Command executed

devices = Spaceship::Device.all

Complete output when running fastlane, including the stack trace and command used

This is spaceship problem so I can only include the result of the Spaceship request.

device = Spaceship::Device.find_by_udid '<DEVICE_ID_REDACTED>'

[{"deviceId"=>"<REDACTED>",
   "name"=>"<REDACTED>",
   "deviceNumber"=>"<REDACTED>",
   "devicePlatform"=>"ios",
   "status"=>"n",
   "deviceClass"=>"iphone"
   "model"=>"iPhone X",
   "dateAdded"=>"2023-01-08T18:27:43Z",
   "dateCreated"=>"2023-01-08T18:27:43Z",
   "serialNumber"=>"<REDACTED>"}]

Environment

I can gather this if it is helpful but it seems unrelated (and I don't have it readily available).

[fastlane-bot]

It seems like you have not included the output of fastlane env
To make it easier for us help you resolve this issue, please update the issue to include the output of fastlane env 👍

[QuixThe2nd]

Facing a (kinda) similar issue. Is it possible to check if a device is ineligible using fastlane (preferably through cli)?