Service Failure when trying to add test flight users

[fastlanebot]

Original issue by @AhmedGharib - Imported from fastlane/pilot#114

when we try to do the following with a test flight admin account

pilot add test1@gmail.com test2@gmail.com

We get this, any ideas what's wrong? iTunes Connect seems to be working fine.

[15:03:07]: Login to iTunes Connect (admin@foo.com)
[15:03:10]: Login successful
[15:03:22]: Could not create tester test1@gmail.com
/Library/Ruby/Gems/2.0.0/gems/spaceship-0.19.0/lib/spaceship/client.rb:268:in `parse_response': {"data"=>nil, "messages"=>{"warn"=>nil, "error"=>["service_failure"], "info"=>nil}, "statusCode"=>"ERROR"} (Spaceship::Client::UnexpectedResponse)
from /Library/Ruby/Gems/2.0.0/gems/spaceship-0.19.0/lib/spaceship/tunes/tunes_client.rb:693:in `testers'
from /Library/Ruby/Gems/2.0.0/gems/spaceship-0.19.0/lib/spaceship/tunes/tester.rb:74:in `all'
from /Library/Ruby/Gems/2.0.0/gems/spaceship-0.19.0/lib/spaceship/tunes/tester.rb:81:in `find'
from /Library/Ruby/Gems/2.0.0/gems/pilot-1.2.1/lib/pilot/tester_manager.rb:11:in `add_tester'
from /Library/Ruby/Gems/2.0.0/gems/pilot-1.2.1/lib/pilot/commands_generator.rb:67:in `block (2 levels) in run'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/command.rb:178:in `call'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/command.rb:178:in `call'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/command.rb:153:in `run'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/runner.rb:428:in `run_active_command'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/runner.rb:68:in `run!'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/delegates.rb:15:in `run!'
from /Library/Ruby/Gems/2.0.0/gems/pilot-1.2.1/lib/pilot/commands_generator.rb:120:in `run'
from /Library/Ruby/Gems/2.0.0/gems/pilot-1.2.1/lib/pilot/commands_generator.rb:17:in `start'
from /Library/Ruby/Gems/2.0.0/gems/pilot-1.2.1/bin/pilot:6:in `<top (required)>'
from /usr/local/bin/pilot:23:in `load'
from /usr/local/bin/pilot:23:in `<main>'

[fastlanebot]

@vpolouchkine commented

Are you seeing the same error if you only run pilot add test1@gmail.com?

[fastlanebot]

@AhmedGharib commented

Yes

[17:23:11]: Could not create tester test1@gmail.com
/Library/Ruby/Gems/2.0.0/gems/spaceship-0.19.0/lib/spaceship/client.rb:268:in `parse_response': {"data"=>nil, "messages"=>{"warn"=>nil, "error"=>["service_failure"], "info"=>nil}, "statusCode"=>"ERROR"} (Spaceship::Client::UnexpectedResponse)
from /Library/Ruby/Gems/2.0.0/gems/spaceship-0.19.0/lib/spaceship/tunes/tunes_client.rb:693:in `testers'
from /Library/Ruby/Gems/2.0.0/gems/spaceship-0.19.0/lib/spaceship/tunes/tester.rb:74:in `all'
from /Library/Ruby/Gems/2.0.0/gems/spaceship-0.19.0/lib/spaceship/tunes/tester.rb:81:in `find'
from /Library/Ruby/Gems/2.0.0/gems/pilot-1.2.1/lib/pilot/tester_manager.rb:11:in `add_tester'
from /Library/Ruby/Gems/2.0.0/gems/pilot-1.2.1/lib/pilot/commands_generator.rb:67:in `block (2 levels) in run'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/command.rb:178:in `call'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/command.rb:178:in `call'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/command.rb:153:in `run'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/runner.rb:428:in `run_active_command'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/runner.rb:68:in `run!'
from /Library/Ruby/Gems/2.0.0/gems/commander-4.3.5/lib/commander/delegates.rb:15:in `run!'
from /Library/Ruby/Gems/2.0.0/gems/pilot-1.2.1/lib/pilot/commands_generator.rb:120:in `run'
from /Library/Ruby/Gems/2.0.0/gems/pilot-1.2.1/lib/pilot/commands_generator.rb:17:in `start'
from /Library/Ruby/Gems/2.0.0/gems/pilot-1.2.1/bin/pilot:6:in `<top (required)>'
from /usr/local/bin/pilot:23:in `load'
from /usr/local/bin/pilot:23:in `<main>'

[fastlanebot]

@ohwutup commented

hey @AhmedGharib, would you mind giving this command another shot? i am trying to reproduce this issue on my machine with my dev accounts and am not getting the same errors :/ thanks!!

[fastlanebot]

@jaleksynas commented

Without 'admin' account, this is related to #85.

[fastlanebot]

@jaleksynas commented

Opened #125 for handling more that one address at a time.

[fastlanebot]

@AhmedGharib commented

same error @jaleksynas @ohwutup any plans to make this work with the App Manager role?

[fastlanebot]

@ohwutup commented

@AhmedGharib - yeah, this is definitely something we will work towards for a release down the line. I am going to close this issue for now but we will reopen as soon as we have a chance to bite this off. if anyone would like to submit a PR and beat us to the punch that would be incredible! 🚀 🐙

[fastlanebot]

@jaleksynas commented

This is officially a duplicate of #85 as well. I have been trying to get a PR to correct this for a couple weeks. I'll keep at it!