Missing Fonts (text displayed as boxes)

[cody]

Potential font issue on Manjaro GNOME. Font shows up as blank boxes. Interface is still functional, and folding seems to be progressing just fine based on CPU usage. Screenshot attached.

[fcole90]

Hi, and thanks for reporting. This looks like an issue with Snap, as it happened in the past with other snaps as well. Was this your first run? Can you try to close and reopen it and see if it fixes the issue?

[cody]

No, thank *you* for working on this project! I figured it was just a Snap issue. The issue was present on my first run, but I didn’t make the report until probably the 4th or 5th run. The issue is persistent across application and system restarts, as well as application reinstalls via the graphical package manager. I’m familiar enough with the interface to still use the software—I just can’t read any text. However, the FAH Viewer app works perfectly, so once I start the fold via the currently unlabeled button via the Controller app, I’m able to monitor progress with no issues via the Viewer.

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On Sun, Nov 1, 2020 at 03:19 Fabio Colella ***@***.***> wrote: Hi, and thanks for reporting. This looks like an issue with Snap, as it happened in the past with other snaps as well. Was this your first run? Can you try to close and reopen it and see if it fixes the issue? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#12 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AQSDAEKUVXNGYSASJVHQFZLSNUKYPANCNFSM4TGDWN6Q> .

[fcole90]

Thanks for the additional details. I can try to see what's going on in the coming weeks. Unfortunately, I'm a quite busy at the moment and can take some time, but I'll take care of this

[fcole90]

Hi, I tried removing the snap from my system and installing it cleanly, to try to reproduce the issue. Unfortunately it doesn't happen for me. Can you try to do the same, so to remove it, reinstall it and then launch it from the terminal with the following command folding-at-home-fcole90.FAHControl?

Also, are you using any custom font from your user directory or is it installed system wide?

[simplystrawberry]

I can confirm this is also happening on my system as well. I may be able to help though, I installed it using sudo snap install folding-at-home-fcole90

[fcole90]

Thanks for letting me know.
Are you using any custom font?
Also, can you run it from terminal and send me the output? 😊

[simplystrawberry]

1: No, I just installed Manjaro and wanted to run FAH for my team, I installed other fonts after to see if it would work but to no avail.
2: After running folding-at-home-fcole90.FAHControl it gives me Loading theme 'Default'

[fcole90]

Thanks for updating 😊 I'll try Manjaro on a VM, I wonder if there's anything specifically related to that 🤔

[fcole90]

Which version do you have? So I'm sure to test on something as close as possible

[fcole90]

Does the following workaround fix the issue? (it should delete the font configuration of the snap)

rm -r ~/snap/folding-at-home-fcole90/common/.cache/fontconfig
touch ~/snap/folding-at-home-fcole90/common/.cache/fontconfig

It seems that's a problem on some snaps but not all, I found the workaround in this thread: https://forum.snapcraft.io/t/snapped-app-not-loading-fonts-on-fedora-and-arch/12484/87

[simplystrawberry]

I just installed Manjaro yesterday, so i think XCFE 20.4 or 20.2?
I ran the commands but the boxes still remain.

[fcole90]

Thanks, I'm going to investigate this deeper, I hope I can find a solution, or at least some workaround

[fcole90]

Can you additionally try this?

sudo rm /var/cache/fontconfig/*
rm ~/.cache/fontconfig/*
fc-cache -r

and then eventually reboot

It seems the issue revolves around font cache, but it's not clear how and why, and the situation changes on different snaps and systems...

[simplystrawberry]

I ran the commands, rebooted, no luck.

[fcole90]

Ok, I try to see what I can find 😊 Thanks for your collaboration 😊

[simplystrawberry]

Cool, thanks!

[simplystrawberry]

I found a workaround - if you go into the Manjaro software&updates there is a AUR package for a folding at home control app, installing and running it lets me see the controller. It connects with your client that was installed so I can use it for now. Thank you though!

[fcole90]

Great to hear you could achieve that 😃

[PVasileff]

Same issue on fedora 33 + plasma (snapd-2.47.1-1.fc33.x86_64) in spotify app (when you try to change your photo on spotify)

[fcole90]

@PVasileff do you mean it happens both on FaH and on Spotify? 😊

[PVasileff]

Yes. If you installed spotify via snapd on fedora 33, after login in your spotify account - everything is ok with locales but if you go to your avatar and try to choose new image from local files - window fonts are broken:

Currently issue here is for your software FaH, but spotify has same issue.. :)
May be I need to report that and on their community.

[fcole90]

As it has become clear that the issue is not in this snap, but in the snapd daemon, please report about your experience in the snapcraft forum: https://forum.snapcraft.io/t/snapped-app-not-loading-fonts-on-fedora-and-arch/12484/90

[fcole90]

Hi, I recently updated the base snap. Can you check if you still experience such issue?