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Unexpected notifications behaviour #2: mentioning a user in a post notifies them about the mention but not the post #15676

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ellativity opened this issue Dec 3, 2021 · 1 comment
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area: comments & notifications area concerning interactions or notifications with user

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@ellativity
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Describe the bug

If a user is subscribed to a specific set of content (e.g. another user or an organization, or a tag), they don't receive a notification about the content if they're mentioned in it. They only receive the notification of the mention.

To Reproduce

  1. subscribe to a set of content
  2. try publishing relevant content to confirm notifications are received
  3. publish equally relevant content with the user mentioned
  4. confirm the user didn't receive the notification about the content, only the mention.

Expected behavior

Users choose to subscribe to different notifications in their /settings/notifications, and some users opt out of mentions whilst only scanning relevant content. These users miss the content they're mentioned in because they expect to be notified of all relevant content.

Screenshots

image
Screenshot 2021-12-03 at 17 36 16

Mentioning @lyqht here because this issue references our email exchange in November.

@github-actions
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github-actions bot commented Dec 3, 2021

Thanks for the issue, we will take it into consideration! Our team of engineers is busy working on many types of features, please give us time to get back to you.

Feature requests that require more discussion may be closed. Read more about our feature request process on forem.dev.

To our amazing contributors: issues labeled type: bug are always up for grabs, but for feature requests, please wait until we add a ready for dev before starting to work on it.

To claim an issue to work on, please leave a comment. If you've claimed the issue and need help, please ping @forem/oss. The OSS Community Manager or the engineers on OSS rotation will follow up.

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@jeremyf jeremyf added the area: comments & notifications area concerning interactions or notifications with user label Dec 4, 2021
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