feat: switch to prefer knowledge base

[ssiyad]

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[codecov]

Codecov Report

Patch coverage has no change and project coverage change: +0.47% 🎉

Comparison is base (75e655f) 12.87% compared to head (fddf860) 13.35%.

Additional details and impacted files

@@            Coverage Diff             @@
##             main    #1340      +/-   ##
==========================================
+ Coverage   12.87%   13.35%   +0.47%     
==========================================
  Files          52       56       +4     
  Lines        1848     1955     +107     
==========================================
+ Hits          238      261      +23     
- Misses       1610     1694      +84     

Files Changed	Coverage Δ
helpdesk/__init__.py	100.00% <ø> (ø)
helpdesk/consts.py	100.00% <ø> (ø)
helpdesk/helpdesk/doctype/hd_agent/hd_agent.py	0.00% <ø> (ø)
helpdesk/helpdesk/doctype/hd_article/api.py	0.00% <ø> (ø)
helpdesk/helpdesk/doctype/hd_article/hd_article.py	0.00% <ø> (ø)
...lpdesk/helpdesk/doctype/hd_article_category/api.py	0.00% <ø> (ø)
...doctype/hd_article_category/hd_article_category.py	0.00% <ø> (ø)
...hd_desk_account_request/hd_desk_account_request.py	0.00% <ø> (ø)
...k/doctype/hd_escalation_rule/hd_escalation_rule.py	0.00% <ø> (ø)
helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py	22.82% <ø> (+0.30%)	⬆️
... and 4 more

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