Problem loading page, Unable to establish a secure connection : General region Pakistan

[osamaishtiaq]

Describe your problem and - if possible - how to reproduce it

For some reason, learn.freecodecamp.org is not accessible in my area on any of the internet browser.

1. Firefox shows the message 'Secure Connection Failed'.
2. Chrome shows 'Surf safely'

Add a Link to the page with the problem

https://learn.freecodecamp.org/

Tell us about your browser and operating system

• Browser Name: Firefox/Chrome
• Browser Version: both updated to latest version
• Operating System: Windows 10

If possible, add a screenshot here

https://ibb.co/goJ5ky

[wahaj-47]

For me the connection resets

[raisedadead]

Hi @Ozarion @wahaj-47 can you share the general region where you are located? (Do NOT be specific).

We do not do anything to block it in any region, so it could be down to an ad blocker if you are using it (we don't run any ads at all btw.) OR the ISP, country or region restrictions.

[osamaishtiaq]

Thanks for replying @raisedadead My general region is Karachi, Pakistan if that helps, and I'm not using any sort of ad blocker or proxy. My ISP apparently only blocks major adult sites and nothing else. I hope this helps.

[raisedadead]

Ah.. @Ozarion thanks we have been getting reports of some issues of network issues with your general region.

Let me get back to you.

[osamaishtiaq]

@raisedadead I see. Thank you.

[osamaishtiaq]

The issue seems to be resolved now. I can access learn.freecodecamp.org now. Thank you

[raisedadead]

Oh.. okay great. Did you have to do anything specific to address this issue?

[raisedadead]

[raisedadead]

[zaybali]

@raisedadead yes my region is also Pakistan and it works on proxy only.

[wahaj-47]

Same region same issue

[raisedadead]

Hi,

Once again I would like to clarify that we do absolutely nothing to block / throttle the site anywhere in world.

We use the CDN services of Cloudflare, Netlify and AWS to serve our content.

Seems like the site is specifically blocked in the general region of Pakistan. Unfortunately we have no control on the ISP and the internet providers in the region.

We also don't have any reason in mind on why it would be the case to block a site like freeCodeCamp.
Can you try and reach out to your ISP and check with them?

Maybe using a proxy is one solution, but I think its worth tweeting out to the ISP or the internet providers.

[rasheeda5]

Also from Karachi, Pakistan.
The website was working fine till the 31st of May, 2018 but isn't working now.

[huyenltnguyen]

I recommend reaching out to your ISP, too.
I would also like to suggest using DNS as a workaround in the meantime. Either OpenNIC's or Cloudflare's could work. (I'm not affiliated with either of them, only suggested them because they claim they don't keep logs).

[raisedadead]

Hi @Ozarion @wahaj-47 @iamzakofficial @Rashheh

Can you guys check if the same issue persists with https://guide.freecodecamp.org/ ?? Its also hosted on netlify and if it is the case as well, then we should be able to isolate the issue.

[rasheeda5]

@raisedadead same issue

[AliAdil]

For some reason, learn.freecodecamp.org is not accessible in my area on any of the internet browser.

---

Firefox shows
Secure Connection Failed

The connection to the server was reset while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

---

Chrome shows
This site can’t be reached
The connection was reset.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_RESET

---

Add a Link to the page with the problem
https://learn.freecodecamp.org/

Tell us about your browser and operating system
Browser Name: Chrome, Firefox and IE
Browser Version:latest version
Operating System: Windows 10
Screenshot
google chrome link
https://ibb.co/fA2CNo
firefox screenshot link
https://ibb.co/kHNU2o

I can access this site using proxy but it is not working without proxy.

[osamaishtiaq]

This appears to be an ISP issue.

[zaybali]

@raisedadead guide.freecodecamp.org is also not working, exact same issue.

[osamaishtiaq]

@raisedadead Yes. guide.freecodecamp.org is also unreachable.

[shabbas]

I have tried with 2 different ISPs but i face same issue everywhere... same result for https://guide.freecodecamp.org/. I will try to reach out one ISP and see if they can solve this at their end.

[shabbas]

I contacted my ISP and worked with them over some network settings changes but still facing the same issue. @raisedadead

[raisedadead]

We have narrowed down the issue as to be an IP from Netlify (our CDN partner) being specifically blocked in the general region of Pakistan.

Unfortunately a proper fix involves getting in touch with the ISP and service providers.

The CDN partner can not do much, because their infrastructure is responding as expected. The ISP / authorities there need to be made aware of the fact that its hurting users of a learning platform.

We can reach out out to them, if you all can help us with the relevant contact details of the authorities and the official processes.

Until then sadly we are limited in terms of any technical solution that we can offer.

[shabbas]

I have sent an email to the relevant authority's different departments and awaiting their response now. Lets see if they can do something here.

[zaybali]

@raisedadead this is official contact email of my ISP provider info@cyber.net.pk, i have also emailed them about the issue.

[raisedadead]

Hi All,

We have a reply from our CDN partner. Can anyone confirm that you can access the site without any proxies? As you would normally?

Thanks.

[shabbas]

Yes, i can confirm that i see the curriculum page now and can easily access https://learn.freecodecamp.org/ without having to use any vpn or proxy.

[raisedadead]

Awesome.. lets wait for a few others as well before closing this.

[wahaj-47]

Nope still can't access the curriculum page

[zaybali]

Yes, Its working and now i can access curriculum without proxy or vpn

[shabbas]

@raisedadead it started failing again for me now. Not sure, if your CDN partner did some temporary changes or they were permanent.

[osamaishtiaq]

@raisedadead It still appears to be inaccessible on my side.

[osamaishtiaq]

@raisedadead Issue is resolved.

[osamaishtiaq]

Issue seems to be resolved from my side. Please update your status so we can happily close this issue. :)

[rasheeda5]

Issue resolved, can access the site without using a proxy.

[wahaj-47]

Yep, issue resolved :)

[AliAdil]

Yup, it works fine now.