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Error in Knowledgebase plugin #1070

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vikasprogrammer opened this issue Feb 25, 2021 · 2 comments
Closed

Error in Knowledgebase plugin #1070

vikasprogrammer opened this issue Feb 25, 2021 · 2 comments

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@vikasprogrammer
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vikasprogrammer commented Feb 25, 2021

When I click on new Article in KB plugin, I get the following error in Laravel logs

[2021-02-25 13:11:24] production.ERROR: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'mailbox_id' in 'where clause' (SQL: select * from `kb_articles` where `mailbox_id` = 9) 
Repository owner deleted a comment from vikasprogrammer Feb 25, 2021
@freescout-helpdesk
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The issue has been fixed in the Knowledge Base Module v1.0.5

If your Modules page is working, update the module to v1.0.5 and reactivate it.

Otherwise:

  1. Update FreeScout to the latest version (1.6.16): https://github.com/freescout-helpdesk/freescout/wiki/Updating-FreeScout
  2. Rename /Modules/KnowledgeBase into /Modules/KnowledgeBase2
  3. Open https://your-freescout.com/modules/list two times, now KnowledgeBase module will be deactivated.
  4. Rename /Modules/KnowledgeBase2 back into /Modules/KnowledgeBase
  5. Now update the module to the latest version and activate it.

@diguinho2018
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diguinho2018 commented Feb 25, 2021

The issue has been fixed in the Knowledge Base Module v1.0.5

If your Modules page is working, update the module to v1.0.5 and reactivate it.

Otherwise:

1. Update FreeScout to the latest version (1.6.16): https://github.com/freescout-helpdesk/freescout/wiki/Updating-FreeScout

2. Rename /Modules/KnowledgeBase into /Modules/KnowledgeBase2

3. Open https://your-freescout.com/modules/list two times, now KnowledgeBase module will be deactivated.

4. Rename /Modules/KnowledgeBase2 back into /Modules/KnowledgeBase

5. Now update the module to the latest version and activate it.

Just took note of these steps and will do this if something goes wrong with any modules.
Maybe you could add this steps to Wiki to be always on radar?

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3 participants