Reply to customer sent to wrong recipient AFTER changing customer

[fulldecent]

Here is what is shown in this screenshot.

1. FreeScout user Deb forwarded an email to FreeScout ✅
2. FreeScout set the customer as Deb ✅
3. CSR changed customer to Cortney ✅
4. (CSR waited three minutes between the previous step and the next step) ✅
5. CSR send email using "reply" button on this conversation ✅
6. FreeScout sent that email to Deb instead of Cortney ❌

Step 6 is the problem. We were expecting that reply to send to the customer Cortney.

[fulldecent]

We are investing and have more details to report:

The email our CSR received includes the customer name but the CSR email address:

And the customer in our system there is only one Cortney and it is the correct email address

[freescout-helpdesk]

When conversation customer is changed FreeScout allows to choose the recipient when replying. What did you have in the "To" dropdown:

[freescout-helpdesk]

We've added an extra check to make sure "To" dropdown is shown after the customer has been changed.

[fulldecent]

Cool, thank you! Updated and got it.