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Workflows Module: customer does not receive an email notification #3240

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ilyakonovalenko opened this issue Aug 5, 2023 · 5 comments
Closed

Workflows Module: customer does not receive an email notification #3240

ilyakonovalenko opened this issue Aug 5, 2023 · 5 comments

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@ilyakonovalenko
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Hello,

When using action "Email to customer" which is executing right after new conversation created, customer will not receive the email's text via email. Rather FreeScout sends customer's initial message to the customer email with subject "Re: ...".
@freescout-helpdesk
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Can you share screenshot of the Conditions tab.

@ilyakonovalenko
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Yes, sure.
изображение_2023-08-05_113756003

@freescout-helpdesk
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Owner

How does the customer create a conversation?

@ilyakonovalenko
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We use API module to create the conversations. Not sure if it happens for normal emails, but it always happens for API-created conversations.

@freescout-helpdesk
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Fixed in the master branch.

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@freescout-helpdesk @ilyakonovalenko