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We were testing out this flag after the conversation at #1412 .
When this flag is enabled, emails are copied into the "IMAP Folder To Save Outgoing Replies" folder as Unread. Because of this, when you reply to a mail in FreeScout, the reply gets picked up again by FreeScout and it changes the state of the ticket to "Active".
PHP version: 8.1
FreeScout version: 1.8.108
Database: MySQL
Are you using CloudFlare: No
The Fetch configuration is like below. INBOX is set as the copy folder:
The text was updated successfully, but these errors were encountered:
We were testing out this flag after the conversation at #1412 .
When this flag is enabled, emails are copied into the "IMAP Folder To Save Outgoing Replies" folder as Unread. Because of this, when you reply to a mail in FreeScout, the reply gets picked up again by FreeScout and it changes the state of the ticket to "Active".
PHP version: 8.1
FreeScout version: 1.8.108
Database: MySQL
Are you using CloudFlare: No
The Fetch configuration is like below. INBOX is set as the copy folder:
The text was updated successfully, but these errors were encountered: