Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

APP_NEW_FETCHING_LIBRARY=true copies outbound mails as unread #3533

Closed
gramakri opened this issue Nov 16, 2023 · 2 comments
Closed

APP_NEW_FETCHING_LIBRARY=true copies outbound mails as unread #3533

gramakri opened this issue Nov 16, 2023 · 2 comments

Comments

@gramakri
Copy link

We were testing out this flag after the conversation at #1412 .

When this flag is enabled, emails are copied into the "IMAP Folder To Save Outgoing Replies" folder as Unread. Because of this, when you reply to a mail in FreeScout, the reply gets picked up again by FreeScout and it changes the state of the ticket to "Active".

PHP version: 8.1
FreeScout version: 1.8.108
Database: MySQL
Are you using CloudFlare: No

The Fetch configuration is like below. INBOX is set as the copy folder:

image

@gramakri
Copy link
Author

It works as expected without the flag. Email responses from FreeScout are copied into INBOX as "read"

@freescout-helpdesk
Copy link
Owner

Fixed in the master branch and will be published in the next release.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

2 participants