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Fetching emails with multiple HTML parts #381

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imc67 opened this issue Dec 9, 2019 · 5 comments
Closed

Fetching emails with multiple HTML parts #381

imc67 opened this issue Dec 9, 2019 · 5 comments

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@imc67
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imc67 commented Dec 9, 2019

Steps to reproduce:

  1. compose an email with Apple Mail iPhone client or Apple Mail MacOS client
  2. enter some text
  3. add an attachment
  4. after attachment use a signature or other text

Result:

  1. mail is received (in Freescout)
  2. text above the attachment in the original email is gone
  3. attachment is present
  4. text after attachment is visible

This is a rather serious issue as there are millions of Apple Mail users and as a receiver you don't know what you're missing.

@freescout-helpdesk
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Which FreeScout version are you using?

@imc67
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imc67 commented Dec 9, 2019

It was with 1.3.12 and also now on 1.3.13

@freescout-helpdesk
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Can you send one such email to support@freescout.net

@imc67
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imc67 commented Dec 9, 2019

Just sent you an email and as a second a pdf of how it was sent and a screenshot how it was received in Freescout.

Keep up the good work on Freescout as it is absolutely great!!

@freescout-helpdesk freescout-helpdesk changed the title Received emails from specific email clients are (partly) empty Fetching emails with multiple HTML parts Dec 9, 2019
@imc67
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imc67 commented Dec 9, 2019

I just installed update 1.3.14 and send the test email again, this time it's fully received!!

Thank you very much for your quick responses and very quick solution!

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