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"Hide from Assign list" in Bulk Actions #648

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y-viel opened this issue Jun 29, 2020 · 3 comments
Closed

"Hide from Assign list" in Bulk Actions #648

y-viel opened this issue Jun 29, 2020 · 3 comments
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help wanted Extra attention is needed

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@y-viel
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y-viel commented Jun 29, 2020

Dear all,

While the Administrator can select "Hide from Assign list" for a mailbox, this does not happen in all views.

In the ticket view, tickets cannot be assigned to the admin user.

However, in the queue view, tickets can still be selected, and assigned to the admin user (eg username still visible).
This is independent of the specific queue being viewed (Unassigned, Mine, etc)

App version 1.5.8

Happy to provide any additional info required :) Thank you very much

@y-viel
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y-viel commented Jun 29, 2020

Screenshot 2020-06-29 at 13 38 46

Screenshot 2020-06-29 at 13 37 29

@y-viel
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y-viel commented Jun 29, 2020

Screenshots:
Top: the ticket view. I can only assign this to Anyone, or Me, the only existing agent.
Bottom: the queue view. Here I can assign this to Me, or to the admin user, who should be hidden from the Assign list as per configuration

@freescout-helpdesk freescout-helpdesk changed the title "Hide from Assign list" not in all views "Hide from Assign list" in Bulk Actions Jun 29, 2020
@freescout-helpdesk freescout-helpdesk added the help wanted Extra attention is needed label Jun 29, 2020
@freescout-helpdesk
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Fixed by #650

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