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End-User Portal #852
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The ability for clients to place tickets but also the ability to see their own tickets. It would also be nice if we could designate a person or multiple people to be able to see all tickets from a particular domain. So say ceo@domain.com could see all tickets that are associated with the domain.com domain. |
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An idea I like would be to have [OPTIONAL] email based security. We don't need yet another email / password (hash) database do we, just for a small control panel. How about send an authentication email with a magic link. They can stay logged in for X minutes / days (15 mins - 30 days). X should be able to be capped by an admin setting or by an option when to login (remember me). Anything more elaborate could be delivered by an API. |
Every ticket should have its own link then would be great to have a variable like
Agreed! |
the end-user portal is very simple we need some sort of option to customize it |
Custom Fields Integration. (like entering purchase code or product name etc). |
Tags Integration, choosing from a list of tags. |
The link has been shortened in End-User Portal v1.0.1 |
the link works only for agents, I provided the support link to one of my customers, and the page returned with an error message |
If you are using Reports module, make sure to update it to the latest version. |
Solved Thank you |
It would be nice if the function of the form would also be possible for the website in form of a floating button / form. So finally a code that can be inserted into any website and provides the form there. |
Contact form widget is available in the End-User Portal Module v1.0.2 https://freescout.net/module/end-user-portal/ |
Wow... great! Thank you for the fast implementation! We tested the thing right away and it works fine with all devices and screen sizes! |
Hello, |
Great one @freescout-helpdesk. |
End-User Portal module will evolve with time. |
It is possible that sometime we can get custom domains for this feature using a CNAME for each Brand? |
We can do it as part of custom development at scoutdevs.com |
Hi/ What about user authentifiction by password? And editor like on agent panel? |
Which features are needed within the End-User Portal?
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