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[call_center] Use agent_name or agent_id #6520

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merged 1 commit into from Dec 31, 2022
Merged

[call_center] Use agent_name or agent_id #6520

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1 change: 1 addition & 0 deletions app/dialplans/resources/switch/conf/dialplan/200_agent_status.xml
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Expand Up @@ -7,6 +7,7 @@
</condition>
<condition field="destination_number" expression="^(?:agent\+|\*22)(.+)$">
<action application="set" data="agent_id=$1" enabled="true"/>
<action application="set" data="agent_name=$1" enabled="false"/>
<action application="set" data="agent_authorized=true" enabled="false"/>
<action application="lua" data="app.lua agent_status" enabled="true"/>
</condition>
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11 changes: 8 additions & 3 deletions app/scripts/resources/scripts/app/agent_status/index.lua
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Expand Up @@ -42,6 +42,7 @@
agent_authorized = session:getVariable("agent_authorized");
agent_action = session:getVariable("agent_action");
agent_id = session:getVariable("agent_id");
agent_name = session:getVariable("agent_name");
agent_password = session:getVariable("agent_password");

--set the sounds path for the language, dialect and voice
Expand All @@ -63,7 +64,7 @@
sounds_dir = sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice;

--get the agent_id from the caller
if (agent_id == nil) then
if (agent_id == nil and agent_name == nil) then
min_digits = 2;
max_digits = 20;
max_tries = 3;
Expand All @@ -79,10 +80,14 @@
end

--get the agent password
local params = {domain_uuid = domain_uuid, agent_id = agent_id}
local params = {domain_uuid = domain_uuid, agent_id = agent_id, agent_name = agent_name}
local sql = "SELECT * FROM v_call_center_agents ";
sql = sql .. "WHERE domain_uuid = :domain_uuid ";
sql = sql .. "AND agent_id = :agent_id ";
if (agent_id ~= nil) then
sql = sql .. "AND agent_id = :agent_id ";
else
sql = sql .. "AND agent_name = :agent_name ";
end
if (agent_authorized ~= 'true') then
sql = sql .. "AND agent_password = :agent_password ";
params.agent_password = agent_password;
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