R code to reproduce calculations and figures of the paper "Optimal call center forecasting and staffing" by Ding and Koole
for the pdf of the paper see gerkoole.com/publications
R code for "Optimal call center forecasting and staffing" by Ding & Koole
gerkoole/minimal_WAPE
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R code for "Optimal call center forecasting and staffing" by Ding & Koole
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