[Epic] User Feedback

[bruno-garcia]

Continuation of https://github.com/getsentry/team-replay/issues/273

Short-term & quick tasks

Beta Give feedback

1. [User Feedback] Include User Details on Slack Issue Alerts #62793
   +0
2. [User Feedback] Add Replay link to default message when creating a ticket from a ticket integration (i.e., Github, JIRA, etc.) #61768
   enhancement +1
3. [User Feedback] Add Replay play icons to UF Slack Alerts and Replay section to Email Alerts #64697
   +0
4. Jferg/custom feedback email #59641
   Scope: Backend +1
5. [User feedback] Allow defining additional context such as Extras, Context, and Environment #61313
   Component: Feedback Product Area: Replays +2
6. [User Feedback] in-app onboarding flow with code snippets #62792
   16 of 17
   +0
   
7. https://github.com/getsentry/team-replay/issues/293
8. Bug: Issue only search doesn't correctly filter out disabled issue types #60697
   +0
9. [User Feedback] Widget mobile support #62707
   Product Area: User Feedback +1
10. [User Feedback] Document how to add your own widget using the JS SDK API sentry-docs#8752
    +0
11. Add new SDK API for capturing User Feedback without event_id (new format) https://develop.sentry.dev/sdk/features/#user-feedback #64698
    +0
12. Document backend components on: https://develop.sentry.dev/ #64699
    +0
13. Document protocol of new feedback: https://develop.sentry.dev/sdk/envelopes/#user-feedback #64700
    +0
14. Document how to get it on Self-Hosted (needed for Single Tenant) #64701
    +0
15. Figure out block list of orgs during beta: https://github.com/getsentry/getsentry/blob/921f89dff2d099d233754818fdaac745d34341bf/getsentry/feedback/constants.py#L169 #64702
    +0
16. User Feedback: Document issue creation integrations sentry-docs#9890
    Product Area: User Feedback +1

Mid-term & optional tasks

Beta Give feedback

1. [Epic] User Feedback Spam Filtering #61372
   17 of 17
   Product Area: User Feedback +1
   
2. Emit outcomes for feedback
3. [User Feedback] Include screen shot from feedback submission (if included) in slack message content #64703
   +0
4. [User Feedback] Allow deletion of feedbacks #60113
   Product Area: User Feedback Type: User Feedback +2
5. [User Feedback] Categorization of Feedback Types on the Widget: Bug Report v. Product Feedback #64704
   +0
6. [User Feedback] Design - Add a segmented control to the top of the Feedback List to select between "Crash reports" and "All feedbacks" #60978
   +0
7. [User Feedback] Allow to search for is:linked on the User Feedback List page to determine which feedbacks do not have a ticket #61767
   enhancement +1
8. [User Feedback] Improve the Feedback Details Linked Issue/Integration Button UI #60941
   Product Area: Replays +1
9. [User Feedback] Clarify what "Activity" means in User Feedback #63438
   Product Area: User Feedback enhancement +2
   
10. Sandbox example feedback #64705
    +0

Long-term ideas and future projects

Beta Give feedback

1. [User Feedback] Widget allows user upload screenshots/attachments sentry-javascript#9460
   Product Area: User Feedback +1
2. Auto-assign based on URLs found in code-owners file #62893
   +0
3. [User Feedbacks] Reveal more lists & labels for workflow states like 'processed', 'waiting' and more #62172
   Product Area: User Feedback +1
4. Remove any code from old feedback. UI and ingestion (keep only shim to new backend) #64706
   +0

Questions & Open-ended discussions

Beta Give feedback

1. https://github.com/getsentry/team-replay/issues/328
2. Discussion around Pricing
3. Discussion around filtering Feedback (so we surface high quality feedbacks)
4. Discussion around Merging and Grouping of Feedbacks

[bruno-garcia]

With the goal of improving "debugging context" on feedbacks:

• User Feedback Widget: Attach trace-id to feedback sentry-javascript#10526

[ryan953]

Closing. This was always an incomplete list of backlog items for user feedback. Instead of maintaining the list we have the project board to look at.

[bruno-garcia]

This was always an incomplete list of backlog items for user feedback

Originally this tracked what we wanted for GA.

Recently work on that scope happened outside of this ticket and new tickets were created and things copied out of here.

[bruno-garcia]

GA milestone tracked:

• [Epic] User Feedback GA #64671