iCare-ChatBot

You can try iCare ChatBot through this Link

Table of Content:

1. Chatbot ٍSubject
2. Ontology
3. Competency Questions
4. Test Cases
5. Training
6. Evaluation

Chatbot Subject

iCare is chatbot, for a software solutions company. This company offers software solutions for healthcare facilities, and consists of 4 main components (customer-department-employee-products), and it offers 2 main software solution for healthcare facilities (iPACS – iRIS). The chatbot can help the customer main to:

• File a complaint against definite employee in technical support department or sales department.
• Report a technical issue in definite product.
• Ask about our products, or about a definite product.
• Ask for contacting one of the technical support representatives.

Ontology

As we said, iCare consists of 4 classes and each class consists of different attributes and it goes as follow:

• Customer: Name, Email, Location, region, Facility name.
• Employee: Name, Email, deptID.
• Department: DeptID, Department name.
• Products: product name.

Class diagram:

Data Properties Diagram:

Object Attributes Diagram:

Individuals Diagram:

Ontology Graph:

Competency Questions

We put a question for each case:

1. File a complaint against definite employee in technical support department or sales department. question: I need to make a complaint?

2. Report a technical issue in integration. question: How to solve the problem of integration?

3. Report a technical issue in images. question: How to solve the problem of not receiving images?

4. Report a technical issue in diagnostic tool. question: How to diagnose patient exam?

5. Ask about our products, or about a definite product. question: what are the features of your system?

6. Ask for contacting one of sales representatives. question: How to reach sales team?

Test Cases

After getting the competency questions, we get alternative ways to ask these questions.

1. Report a technical issue in integration

• I have an integration issue
• The connection between Broker and PACS is stopped
• The appointment cannot be shown on the software
• The HIS messages can't reach the system.
• The broker is stopped
• How to Solve the Problem of integration?

2. Report a technical issue in images.

• How to solve the issue of not receiving images?
• Doctors can't see the exams on iPACS.
• The connection between the Modality and PACS is stopped.
• Modalities can't send to PACS
• PACS stopped working.
• PACS is down.

3. Report a technical issue in diagnostic tool

• How to diagnose patient exams?
• How to use the software?
• From where I can open the exam?
• How to find the diagnostic tools?
• How to open iPACS?
• What are the instructions for diagnosis?

4. Ask about our products, or about a definite product

• What are the features of the system?
• How is the software important?
• What are the uses of your products?
• I want to know more info about your products.
• How can your products be useful?
• What are your products?

5. Ask for contacting one of sales representatives

• Is there any email for the sales department?
• How to reach the sales team contact?
• Send me the sales contacts.
• I need to contact sales Department.
• Email of the sales department.

6. File a complaint against definite employee in technical support department or sales department

• I am upset from the service
• I want to file a complaint
• I want to make a complaint
• Complain to someone
• I have a complaint

Training

Training phrases examples:

Text response examples:

Evaluation

Sample 1	Sample 2

Sample 3	Sample 4

Sample 5	Sample 6

Sample 7	Sample 8