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The sumo popup doesn't trigger for new visitors #1812

coderberry opened this issue Jul 23, 2018 · 2 comments


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commented Jul 23, 2018

Describe the bug
When I visit for the first time, I should see a newsletter signup form popup (sumo) but it does not.

To Reproduce
In a private browser (Chrome), visit and see that the popup does not occur.

Expected behavior
When I visit from a new browser or private browser, I should see the popup for newsletter signup.

Desktop (please complete the following information):

  • OS: Mac OS High Sierra
  • Browser: Chrome
  • Browser Version: 67.0.3396.99

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commented Jul 23, 2018

@coderberry The sumo popups are subdued by additional logic from sumo as far as I know. @SaptakS and I looked into this with the limited information we has available about the sumo libraries (no access and no public documentation), but it seems it may be driven by IP every 24 hours unless previously signed up and tracked in cookies. This is all speculative though.


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commented Jul 23, 2018

@mbeacom I don't believe it's working that way. I visited the site with cleaned cookies and proxied IP through Denmark and it still didn't show anything. This is affecting the advertising spend.

@mbeacom mbeacom closed this in d7ba617 Jul 23, 2018

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