HelpDeskTicketSystemBundle

Develpment status. Release will be on july.

The objective of this bundle is support the Help desk.

Open source support ticket system. (Symfony2 bundle)

See wiki

https://github.com/liuggio/HelpDeskTicketSystemBundle/wiki/Concept-key-RFC

Install this bundle as always :)

INSTALLATION

1 Add the following entry to deps the run php bin/vendors install.

 [HelpDeskTicketSystemBundle.git]
     git=https://github.com/liuggio/HelpDeskTicketSystemBundle.git
     target=/bundles/Liuggio/HelpDeskTicketSystemBundle

2 run bin/vendors install

3 Register the bundle in app/AppKernel.php

    $bundles = array(
        // ...
        new Liuggio\HelpDeskTicketSystemBundle\LiuggioHelpDeskTicketSystemBundle(),
    );

4 Register namespace in app/autoload.php

    $loader->registerNamespaces(array(
         // ...
         'Liuggio'           =>  __DIR__.'/../vendor/bundles',
     ));

5 Add to app/config/routing.yml

LiuggioHelpDeskTicketSystemBundle_customer_care_ticket:
    resource: "@LiuggioHelpDeskTicketSystemBundle/Resources/config/routing.yml"
    prefix:   /

6 Add the following entries to security.yml

access_control:
    //...
    # HelpDesk Ticket system
    - { path: ^/customer-care/operator, role: [ROLE_CUSTOMERCARE, ROLE_SONATA_ADMIN, ROLE_ADMIN,] }
    - { path: ^/customer-care/, role: [IS_AUTHENTICATED_FULLY]}DMIN,] }