User can't connect

[ghost]

Code of Conduct

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Is there an existing issue for this?

• I have searched the existing issues

Version

GLPI 9.5.11

Bug description

My user can't log in to GLPI

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Operating system: Linux bvs-vm16 5.4.0-124-generic #140-Ubuntu SMP Thu Aug 4 02:23:37 UTC 2022 x86_64
PHP 7.4.3-4ubuntu2.17 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu,
bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml,
mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg,
sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
upload_max_filesize="2M"
Software: Apache/2.4.41 (Ubuntu) (Apache/2.4.41 (Ubuntu) Server at glpi.beauvaisis.fr Port 443)
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0
Server Software: Ubuntu 20.04
Server Version: 10.3.37-MariaDB-0ubuntu0.20.04.1
Server SQL Mode:
Parameters: glpiuser@localhost/glpidb
Host info: Localhost via UNIX socket

PHP version is at least 7.2.0 - Perfect!PHP version is at least 7.2.0 - Perfect!
Sessions support is available - Perfect!Sessions support is available - Perfect!
Allocated memory > 64 Mio - Perfect!Allocated memory > 64 Mio - Perfect!
mysqli extension is installedmysqli extension is installed
ctype extension is installedctype extension is installed
fileinfo extension is installedfileinfo extension is installed
json extension is installedjson extension is installed
mbstring extension is installedmbstring extension is installed
iconv extension is installediconv extension is installed
zlib extension is installedzlib extension is installed
curl extension is installedcurl extension is installed
gd extension is installedgd extension is installed
simplexml extension is installedsimplexml extension is installed
intl extension is installedintl extension is installed
ldap extension is installedldap extension is installed
apcu extension is installedapcu extension is installed
Zend OPcache extension is installedZend OPcache extension is installed
xmlrpc extension is installedxmlrpc extension is installed
exif extension is installedexif extension is installed
zip extension is installedzip extension is installed
bz2 extension is installedbz2 extension is installed
sodium extension is installedsodium extension is installed
Database version seems correct (10.3.37) - Perfect!Database version seems correct (10.3.37) - Perfect!

The log file has been created successfully.The log file has been created successfully.
Write access to /var/www/glpi/files/_cache has been validated.Write access to /var/www/glpi/files/_cache has been validated.
Write access to /var/www/glpi/config has been validated.Write access to /var/www/glpi/config has been validated.
Write access to /var/www/glpi/files/_cron has been validated.Write access to /var/www/glpi/files/_cron has been validated.
Write access to /var/www/glpi/files has been validated.Write access to /var/www/glpi/files has been validated.
Write access to /var/www/glpi/files/_dumps has been validated.Write access to /var/www/glpi/files/_dumps has been validated.
Write access to /var/www/glpi/files/_graphs has been validated.Write access to /var/www/glpi/files/_graphs has been validated.
Write access to /var/www/glpi/files/_lock has been validated.Write access to /var/www/glpi/files/_lock has been validated.
Write access to /var/www/glpi/files/_pictures has been validated.Write access to /var/www/glpi/files/_pictures has been validated.
Write access to /var/www/glpi/files/_plugins has been validated.Write access to /var/www/glpi/files/_plugins has been validated.
Write access to /var/www/glpi/files/_rss has been validated.Write access to /var/www/glpi/files/_rss has been validated.
Write access to /var/www/glpi/files/_sessions has been validated.Write access to /var/www/glpi/files/_sessions has been validated.
Write access to /var/www/glpi/files/_tmp has been validated.Write access to /var/www/glpi/files/_tmp has been validated.
Write access to /var/www/glpi/files/_uploads has been validated.Write access to /var/www/glpi/files/_uploads has been validated.
Write access to /var/www/glpi/marketplace has been validated.Write access to /var/www/glpi/marketplace has been validated.
Web access to files directory is protectedWeb access to files directory is protected

Anything else?

No response

[github-actions]

This issue has been closed as we only track bugs here.

You can get community support on forums or you can consider taking a subscription to get professional support.
You can also contact GLPI editor team directly.

[trasher]

Also, GLPI 9.5 is no longer maintained, consider upgrading.