glpi collector

[zzouhair10]

Code of Conduct

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Is there an existing issue for this?

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Version

10.0.14

Bug description

I have a problem collecting emails from my Azure AD collector, an error message appears: An error occurred while connecting to the collector.
cannot connect to host; error = stream_socket_client(): Unable to connect to ssl://outlook.office365.com:993 (A connection attempt failed because the connected party did not respond properly beyond a certain duration or a connection established failed because the connection host did not respond) (errno = 0)

Config collector : {outlook.office365.com/imap-oauth-6/ssl/debug}

Relevant log output

[2024-03-27 11:32:44] glpiphplog.CRITICAL:   *** Uncaught Exception Laminas\Mail\Protocol\Exception\RuntimeException: cannot connect to host; error = stream_socket_client(): Unable to connect to ssl://outlook.office365.com:993 (Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu) (errno = 0 ) in E:\wamp64\www\glpi\vendor\laminas\laminas-mail\src\Protocol\ProtocolTrait.php at line 100
  Backtrace :
  ...thimap\inc\imap\imapoauthprotocol.class.php:120 Laminas\Mail\Protocol\Imap->setupSocket()
  ...authimap\inc\imap\imapoauthstorage.class.php:74 GlpiPlugin\Oauthimap\Imap\ImapOauthProtocol->connect()
  ...authimap\inc\mailcollectorfeature.class.php:100 GlpiPlugin\Oauthimap\Imap\ImapOauthStorage->__construct()
  src\Toolbox.php:2221                               GlpiPlugin\Oauthimap\MailCollectorFeature::GlpiPlugin\Oauthimap\{closure}()
  src\MailCollector.php:1434                         Toolbox::getMailServerStorageInstance()
  src\MailCollector.php:708                          MailCollector->connect()
  front\mailcollector.form.php:106                   MailCollector->collect()
  
[2024-03-27 11:35:13] glpiphplog.WARNING: Test logger

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Informations sur le système, l'installation et la configuration

GLPI 10.0.14 (/glpi => E:\wamp64\www\glpi)
Installation mode: TARBALL
Current language:fr_FR

Server

 

Operating system: Windows NT PARTAGE 10.0 build 17763 (Windows Server 2019) AMD64

PHP 8.2.0 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar,

com_dotnet, ctype, curl, date, dom, exif, fileinfo, filter, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml,

mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, random, readline, session, soap, sockets, sqlite3, standard,

tokenizer, xdebug, xml, xmlreader, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="120" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"

upload_max_filesize="2M" disable_functions=""

Software: Apache/2.4.54 (Win64) OpenSSL/1.1.1s PHP/8.2.0 mod_fcgid/2.3.10-dev (Apache/2.4.54 (Win64) OpenSSL/1.1.1s PHP/8.2.0

mod_fcgid/2.3.10-dev Server at partage Port 443

)

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36

Server Software: MySQL Community Server - GPL

Server Version: 8.0.31

Server SQL Mode:

Parameters: root@localhost/arcolglpi

Host info: localhost via TCP/IP

PHP version (8.2.0) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (8.0.31) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to E:\wamp64\www\glpi/files/_cache has been validated.

Write access to E:\wamp64\www\glpi/files/_cron has been validated.

Write access to E:\wamp64\www\glpi/files has been validated.

Write access to E:\wamp64\www\glpi/files/_dumps has been validated.

Write access to E:\wamp64\www\glpi/files/_graphs has been validated.

Write access to E:\wamp64\www\glpi/files/_lock has been validated.

Write access to E:\wamp64\www\glpi/files/_pictures has been validated.

Write access to E:\wamp64\www\glpi/files/_plugins has been validated.

Write access to E:\wamp64\www\glpi/files/_rss has been validated.

Write access to E:\wamp64\www\glpi/files/_sessions has been validated.

Write access to E:\wamp64\www\glpi/files/_tmp has been validated.

Write access to E:\wamp64\www\glpi/files/_uploads has been validated.
Web server root directory configuration is not safe as it permits access to non-public files. See installation documentation for more details.

The following directories should be placed outside "E:\wamp64\www\glpi":

‣ "E:\wamp64\www\glpi/files" ("GLPI_VAR_DIR")

‣ "E:\wamp64\www\glpi/files/_cache" ("GLPI_CACHE_DIR")

‣ "E:\wamp64\www\glpi/files/_cron" ("GLPI_CRON_DIR")

‣ "E:\wamp64\www\glpi/files" ("GLPI_DOC_DIR")

‣ "E:\wamp64\www\glpi/files/_dumps" ("GLPI_DUMP_DIR")

‣ "E:\wamp64\www\glpi/files/_graphs" ("GLPI_GRAPH_DIR")

‣ "E:\wamp64\www\glpi/files/_lock" ("GLPI_LOCK_DIR")

‣ "E:\wamp64\www\glpi/files/_log" ("GLPI_LOG_DIR")

‣ "E:\wamp64\www\glpi/files/_pictures" ("GLPI_PICTURE_DIR")

‣ "E:\wamp64\www\glpi/files/_plugins" ("GLPI_PLUGIN_DOC_DIR")

‣ "E:\wamp64\www\glpi/files/_rss" ("GLPI_RSS_DIR")

‣ "E:\wamp64\www\glpi/files/_sessions" ("GLPI_SESSION_DIR")

‣ "E:\wamp64\www\glpi/files/_tmp" ("GLPI_TMP_DIR")

‣ "E:\wamp64\www\glpi/files/_uploads" ("GLPI_UPLOAD_DIR")

You can ignore this suggestion if your web server root directory is "E:\wamp64\www\glpi\public".

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring.

Following extensions are not present: sodium.

Write access to E:\wamp64\www\glpi/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

 

GLPI_ROOT: "E:\wamp64\www\glpi"

GLPI_CONFIG_DIR: "E:\wamp64\www\glpi/config"

GLPI_VAR_DIR: "E:\wamp64\www\glpi/files"

GLPI_MARKETPLACE_DIR: "E:\wamp64\www\glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_DOC_DIR: "E:\wamp64\www\glpi/files"

GLPI_CACHE_DIR: "E:\wamp64\www\glpi/files/_cache"

GLPI_CRON_DIR: "E:\wamp64\www\glpi/files/_cron"

GLPI_DUMP_DIR: "E:\wamp64\www\glpi/files/_dumps"

GLPI_GRAPH_DIR: "E:\wamp64\www\glpi/files/_graphs"

GLPI_LOCAL_I18N_DIR: "E:\wamp64\www\glpi/files/_locales"

GLPI_LOCK_DIR: "E:\wamp64\www\glpi/files/_lock"

GLPI_LOG_DIR: "E:\wamp64\www\glpi/files/_log"

GLPI_PICTURE_DIR: "E:\wamp64\www\glpi/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "E:\wamp64\www\glpi/files/_plugins"

GLPI_RSS_DIR: "E:\wamp64\www\glpi/files/_rss"

GLPI_SESSION_DIR: "E:\wamp64\www\glpi/files/_sessions"

GLPI_TMP_DIR: "E:\wamp64\www\glpi/files/_tmp"

GLPI_UPLOAD_DIR: "E:\wamp64\www\glpi/files/_uploads"

GLPI_INVENTORY_DIR: "E:\wamp64\www\glpi/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "E:\wamp64\www\glpi/locales"

GLPI_VERSION: "10.0.14"

GLPI_SCHEMA_VERSION: "10.0.14@8f13530f7cf0fb07add30ae20013f0374956795b"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (E:\wamp64\www\glpi\vendor\htmlawed\htmlawed)

phpmailer/phpmailer version 6.8.0 in (E:\wamp64\www\glpi\vendor\phpmailer\phpmailer\src)

simplepie/simplepie version 1.5.8 in (E:\wamp64\www\glpi\vendor\simplepie\simplepie\library)

tecnickcom/tcpdf version 6.6.2 in (E:\wamp64\www\glpi\vendor\tecnickcom\tcpdf)

michelf/php-markdown in (E:\wamp64\www\glpi\vendor\michelf\php-markdown\Michelf)

true/punycode in (E:\wamp64\www\glpi\vendor\true\punycode\src)

iamcal/lib_autolink in (E:\wamp64\www\glpi\vendor\iamcal\lib_autolink)

sabre/dav in (E:\wamp64\www\glpi\vendor\sabre\dav\lib\DAV)

sabre/http in (E:\wamp64\www\glpi\vendor\sabre\http\lib)

sabre/uri in (E:\wamp64\www\glpi\vendor\sabre\uri\lib)

sabre/vobject in (E:\wamp64\www\glpi\vendor\sabre\vobject\lib)

laminas/laminas-i18n in (E:\wamp64\www\glpi\vendor\laminas\laminas-i18n\src)

laminas/laminas-servicemanager in (E:\wamp64\www\glpi\vendor\laminas\laminas-servicemanager\src)

monolog/monolog in (E:\wamp64\www\glpi\vendor\monolog\monolog\src\Monolog)

sebastian/diff in (E:\wamp64\www\glpi\vendor\sebastian\diff\src)

donatj/phpuseragentparser in (E:\wamp64\www\glpi\vendor\donatj\phpuseragentparser\src\UserAgent)

elvanto/litemoji in (E:\wamp64\www\glpi\vendor\elvanto\litemoji\src)

symfony/console in (E:\wamp64\www\glpi\vendor\symfony\console)

scssphp/scssphp in (E:\wamp64\www\glpi\vendor\scssphp\scssphp\src)

laminas/laminas-mail in (E:\wamp64\www\glpi\vendor\laminas\laminas-mail\src\Protocol)

laminas/laminas-mime in (E:\wamp64\www\glpi\vendor\laminas\laminas-mime\src)

rlanvin/php-rrule in (E:\wamp64\www\glpi\vendor\rlanvin\php-rrule\src)

ramsey/uuid in (E:\wamp64\www\glpi\vendor\ramsey\uuid\src)

psr/log in (E:\wamp64\www\glpi\vendor\psr\log\Psr\Log)

psr/simple-cache in (E:\wamp64\www\glpi\vendor\psr\simple-cache\src)

psr/cache in (E:\wamp64\www\glpi\vendor\psr\cache\src)

league/csv in (E:\wamp64\www\glpi\vendor\league\csv\src)

mexitek/phpcolors in (E:\wamp64\www\glpi\vendor\mexitek\phpcolors\src\Mexitek\PHPColors)

guzzlehttp/guzzle in (E:\wamp64\www\glpi\vendor\guzzlehttp\guzzle\src)

guzzlehttp/psr7 in (E:\wamp64\www\glpi\vendor\guzzlehttp\psr7\src)

glpi-project/inventory_format in (E:\wamp64\www\glpi\vendor\glpi-project\inventory_format\lib\php)

wapmorgan/unified-archive in (E:\wamp64\www\glpi\vendor\wapmorgan\unified-archive\src)

paragonie/sodium_compat in (E:\wamp64\www\glpi\vendor\paragonie\sodium_compat\src)

symfony/cache in (E:\wamp64\www\glpi\vendor\symfony\cache)

html2text/html2text in (E:\wamp64\www\glpi\vendor\html2text\html2text\src)

symfony/css-selector in (E:\wamp64\www\glpi\vendor\symfony\css-selector)

symfony/dom-crawler in (E:\wamp64\www\glpi\vendor\symfony\dom-crawler)

twig/twig in (E:\wamp64\www\glpi\vendor\twig\twig\src)

twig/string-extra in (E:\wamp64\www\glpi\vendor\twig\string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (E:\wamp64\www\glpi\vendor\symfony\polyfill-php82)

league/oauth2-client in (E:\wamp64\www\glpi\vendor\league\oauth2-client\src\Provider)

league/oauth2-google in (E:\wamp64\www\glpi\vendor\league\oauth2-google\src\Provider)

thenetworg/oauth2-azure in (E:\wamp64\www\glpi\vendor\thenetworg\oauth2-azure\src\Provider)

SQL replicas

 

Not active

Notifications

 

Way of sending emails: SMTP (it-support@arcol.ma@172.25.10.26)

Plugins list

 

oauthimap            Name: Oauth IMAP                     Version: 1.4.3      State: Enabled

Install Method: Manual

Anything else?

No response

[cedric-anne]

Hi,

It looks like a network issue. We cannot do anything on our side.

You can get debug informations in the corresponding Oauth IMAP application page, by clicking the Diagnose button located in the Oauth authorization tab.

[github-actions]

This issue has been closed as we only track bugs here.

You can get community support on forums or you can consider taking a subscription to get professional support.
You can also contact GLPI editor team directly.