Error when opening tickets with cloned entities

[verdanatech-marcio]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.15

Bug description

When cloning an entity the sons_cache of the cloned entity are saved in the new one, when I try to create a new ticket with the new entity an error is displayed and it is not possible to create the ticket.

Relevant log output

Resolved in this commit
https://github.com/verdanatech/glpi/commit/544afda12af8186b3a3079dc470b97eb6c2c0557

Page URL

http://localhost/glpi/front/ticket.form.php

Steps To reproduce

Clone an entity
Try opening a ticket with the cloned entity

Your GLPI setup information

Instruções de instalação e configuração

GLPI 10.0.15 (/glpi-10.0.15 => /var/www/html/glpi-10.0.15)
Installation mode: TARBALL
Current language:pt_BR

Server

 

Operating system: Linux vtcmtnb2590 6.1.0-20-amd64 #​1 SMP PREEMPT_DYNAMIC Debian 6.1.85-1 (2024-04-11) x86_64

PHP 7.4.33 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2,

calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imap, intl, json, ldap,

libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, redis, session, shmop, sockets, sodium, standard,

sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"

upload_max_filesize="2M"

disable_functions="pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,pcntl_unshare,"

Software: Apache ()

Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36

Server Software: Debian 12

Server Version: 10.11.6-MariaDB-0+deb12u1

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: verdanadesk@127.0.0.1/verdanadesk_glpi

Host info: 127.0.0.1 via TCP/IP
PHP version (7.4.33) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.11.6) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/www/html/glpi-10.0.15/files/_cache has been validated.

Write access to /var/www/html/glpi-10.0.15/files/_cron has been validated.

Write access to /var/www/html/glpi-10.0.15/files has been validated.

Write access to /var/www/html/glpi-10.0.15/files/_dumps has been validated.

Write access to /var/www/html/glpi-10.0.15/files/_graphs has been validated.

Write access to /var/www/html/glpi-10.0.15/files/_lock has been validated.

Write access to /var/www/html/glpi-10.0.15/files/_pictures has been validated.

Write access to /var/www/html/glpi-10.0.15/files/_plugins has been validated.

Write access to /var/www/html/glpi-10.0.15/files/_rss has been validated.

Write access to /var/www/html/glpi-10.0.15/files/_sessions has been validated.

Write access to /var/www/html/glpi-10.0.15/files/_tmp has been validated.

Write access to /var/www/html/glpi-10.0.15/files/_uploads has been validated.
The following directories should be placed outside "/var/www/html/glpi-10.0.15":

‣ "/var/www/html/glpi-10.0.15/files" ("GLPI_VAR_DIR")

You can ignore this suggestion if your web server root directory is "/var/www/html/glpi-10.0.15/public".

PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/html/glpi-10.0.15/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

 

GLPI_ROOT: "/var/www/html/glpi-10.0.15"

GLPI_CONFIG_DIR: "/var/www/html/glpi-10.0.15/config"

GLPI_VAR_DIR: "/var/www/html/glpi-10.0.15/files"

GLPI_MARKETPLACE_DIR: "/var/www/html/glpi-10.0.15/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_DOC_DIR: "/var/www/html/glpi-10.0.15/files"

GLPI_CACHE_DIR: "/var/www/html/glpi-10.0.15/files/_cache"

GLPI_CRON_DIR: "/var/www/html/glpi-10.0.15/files/_cron"

GLPI_DUMP_DIR: "/var/www/html/glpi-10.0.15/files/_dumps"

GLPI_GRAPH_DIR: "/var/www/html/glpi-10.0.15/files/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/www/html/glpi-10.0.15/files/_locales"

GLPI_LOCK_DIR: "/var/www/html/glpi-10.0.15/files/_lock"

GLPI_LOG_DIR: "/var/www/html/glpi-10.0.15/files/_log"

GLPI_PICTURE_DIR: "/var/www/html/glpi-10.0.15/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/www/html/glpi-10.0.15/files/_plugins"

GLPI_RSS_DIR: "/var/www/html/glpi-10.0.15/files/_rss"

GLPI_SESSION_DIR: "/var/www/html/glpi-10.0.15/files/_sessions"

GLPI_TMP_DIR: "/var/www/html/glpi-10.0.15/files/_tmp"

GLPI_UPLOAD_DIR: "/var/www/html/glpi-10.0.15/files/_uploads"

GLPI_INVENTORY_DIR: "/var/www/html/glpi-10.0.15/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/html/glpi-10.0.15/locales"

GLPI_VERSION: "10.0.15"

GLPI_SCHEMA_VERSION: "10.0.15@2eed74704cb07e0bac48b933cbd5c1c356f09629"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi-10.0.15/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi-10.0.15/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/html/glpi-10.0.15/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.7.5 in (/var/www/html/glpi-10.0.15/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/html/glpi-10.0.15/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/html/glpi-10.0.15/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/html/glpi-10.0.15/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/html/glpi-10.0.15/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/html/glpi-10.0.15/vendor/sabre/http/lib)

sabre/uri in (/var/www/html/glpi-10.0.15/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/html/glpi-10.0.15/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/html/glpi-10.0.15/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/html/glpi-10.0.15/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/html/glpi-10.0.15/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/html/glpi-10.0.15/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/html/glpi-10.0.15/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/html/glpi-10.0.15/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/html/glpi-10.0.15/vendor/symfony/console)

scssphp/scssphp in (/var/www/html/glpi-10.0.15/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/html/glpi-10.0.15/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/html/glpi-10.0.15/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/html/glpi-10.0.15/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/html/glpi-10.0.15/vendor/ramsey/uuid/src)

psr/log in (/var/www/html/glpi-10.0.15/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/html/glpi-10.0.15/vendor/psr/simple-cache/src)

psr/cache in (/var/www/html/glpi-10.0.15/vendor/psr/cache/src)

league/csv in (/var/www/html/glpi-10.0.15/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/html/glpi-10.0.15/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/html/glpi-10.0.15/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/html/glpi-10.0.15/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/html/glpi-10.0.15/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/html/glpi-10.0.15/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/html/glpi-10.0.15/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/html/glpi-10.0.15/vendor/symfony/cache)

html2text/html2text in (/var/www/html/glpi-10.0.15/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/html/glpi-10.0.15/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/html/glpi-10.0.15/vendor/symfony/dom-crawler)

twig/twig in (/var/www/html/glpi-10.0.15/vendor/twig/twig/src)

twig/string-extra in (/var/www/html/glpi-10.0.15/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 in (/var/www/html/glpi-10.0.15/vendor/symfony/polyfill-php80)

symfony/polyfill-php81 in (/var/www/html/glpi-10.0.15/vendor/symfony/polyfill-php81)

symfony/polyfill-php82 in (/var/www/html/glpi-10.0.15/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/html/glpi-10.0.15/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/html/glpi-10.0.15/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/html/glpi-10.0.15/vendor/thenetworg/oauth2-azure/src/Provider)

phpCas version 1.6.0 in (/usr/share/php/CAS/source)

SQL replicas

 

Not active

Notifications

 

Way of sending emails: PHP

Plugins list

 

news                 Name: Alertas                        Version: 1.12.2     State: Not installed

Install Method: Manual

gantt                Name: gantt                          Version: 1.1.0      State: Not installed

Install Method: Manual

manufacturersimports Name: Importação de fornecedores     Version: 3.0.8      State: Enabled

Install Method: Manual

skins                Name: Skins                          Version: 3.4.0      State: Enabled

Install Method: Manual

chat                 Name: Verdana Chat                   Version: 12.3.1     State: Enabled

Install Method: Manual

Anything else?

No response

[cedric-anne]

@verdanatech-marcio

Please open a pull request with your fix.

[verdanatech-marcio]

#17011