[9.2.1] Bug with image in ticket description

[usrqmor]

Hello,

I repost this problem that I post on version 9.2 on this post : #3235
I update my GLPI Test in 9.2.1 and the bug with pictures in description is still here.

I check the log file and I get any error. I found nothing too in debug mode.

I try a small picture and with standard interface, I see the picture in description but in post only, the requester don't see it.
The big picture can't be see in description even if you're in post only or a profile with standard interface.

Can you help me ?
Thank you.

[usrqmor]

Hi,

I do another test and it seems that GLPI try to add picture in the documents section. But when I checked the link, I got : "File not found".
The picture's link is http://glpitest/front/document.send.php?docid=9889&tickets_id=4283.
The document with id 9889 is good and when I look at the file, I get "File not found".
It seems the drag and drop has a small problem to add picture in GLPI's documents.

I look at the log and i have this :

2017-12-08 09:42:16 [@GLPITEST]
*** PHP Warning(2): ldap_bind(): Unable to bind to server: Invalid credentials
Backtrace :
:
inc/auth.class.php:234 ldap_bind()
inc/authldap.class.php:2653 Auth->connection_ldap()
inc/authldap.class.php:2717 AuthLDAP::ldapAuth()
inc/auth.class.php:706 AuthLDAP::tryLdapAuth()
front/login.php:79 Auth->Login()
2017-12-08 09:42:16 [@GLPITEST]
*** PHP Notice(8): Undefined index: glpiactiveprofile
Backtrace :
inc/html.class.php:1198
inc/html.class.php:1769 Html::includeHeader()
front/login.php:83 Html::nullHeader()
2017-12-08 09:42:26 [@GLPITEST]
*** PHP Notice(8): Undefined index: glpiactiveprofile
Backtrace :
inc/html.class.php:1198
inc/html.class.php:1769 Html::includeHeader()
front/login.php:83 Html::nullHeader()
2017-12-08 09:42:55 [420@GLPITEST]
*** PHP Notice(8): Undefined index: entities_id
Backtrace :
plugins/news/inc/alert.class.php:498
: PluginNewsAlert::preItemForm()
inc/plugin.class.php:1271 call_user_func()
inc/ticket.class.php:3899 Plugin::doHook()
front/helpdesk.public.php:98 Ticket->showFormHelpdesk()
2017-12-08 09:43:19 [414@GLPITEST]
*** PHP Notice(8): Undefined index: entities_id
Backtrace :
plugins/news/inc/alert.class.php:498
: PluginNewsAlert::preItemForm()
inc/plugin.class.php:1271 call_user_func()
inc/ticket.class.php:3899 Plugin::doHook()
front/helpdesk.public.php:98 Ticket->showFormHelpdesk()
2017-12-08 09:43:25 [414@GLPITEST]
*** PHP Notice(8): Undefined index: entities_id
Backtrace :
plugins/news/inc/alert.class.php:498
: PluginNewsAlert::preItemForm()
inc/plugin.class.php:1271 call_user_func()
inc/ticket.class.php:3899 Plugin::doHook()
front/tracking.injector.php:97 Ticket->showFormHelpdesk()
2017-12-08 09:44:08 [414@GLPITEST]
*** PHP Notice(8): Undefined index: entities_id
Backtrace :
plugins/news/inc/alert.class.php:498
: PluginNewsAlert::preItemForm()
inc/plugin.class.php:1271 call_user_func()
inc/ticket.class.php:3899 Plugin::doHook()
front/helpdesk.public.php:98 Ticket->showFormHelpdesk()
2017-12-08 09:44:27 [414@GLPITEST]
*** PHP Notice(8): Undefined index: entities_id
Backtrace :
plugins/news/inc/alert.class.php:498
: PluginNewsAlert::preItemForm()
inc/plugin.class.php:1271 call_user_func()
inc/ticket.class.php:3899 Plugin::doHook()
front/tracking.injector.php:97 Ticket->showFormHelpdesk()
2017-12-08 09:44:56 [414@GLPITEST]
*** PHP Notice(8): Undefined index: entities_id
Backtrace :
plugins/news/inc/alert.class.php:498
: PluginNewsAlert::preItemForm()
inc/plugin.class.php:1271 call_user_func()
inc/ticket.class.php:3899 Plugin::doHook()
front/helpdesk.public.php:98 Ticket->showFormHelpdesk()

I hope you can help me.
thanks

[okvok]

Confirm. It's still a BUG in 9.2.1

[ferdmanp]

Please, take a look at my solution in #3240 . Possibly, you have the same issue

[usrqmor]

Hello @ferdmanp,
It works for me in 9.2.1. Thanks for the solution.

[trasher]

Duplicates #3653