[GLPI 9.4.2] pictures error while ticket created by mailgate collector

[Kotarik]

Hi,

Since update glpi to 9.4.2, we have pictures problem in tickets. This appear when tickets are created by the mailgate collector.

The HTML code of the picture in error is :

<img width="247" height="124" style="width: 2.575in; height: 1.2916in;" id="Image_x0020_5" src="denied:cid:image001.png@01D4FA7E.99EDD170" alt="image" data-mce-src="denied:cid:image001.png@01D4FA7E.99EDD170" data-mce-style="width: 2.575in; height: 1.2916in;" data-mce-selected="1">

Screenshots

Befor the update, a good image is :

<img src="https://glpi.domaine.fr/front/document.send.php?docid=2353&amp;tickets_id=12871" alt="5655b4a5-878a205d-5c5bc61a71ff05.76014956" width="309" data-mce-src="https://glpi.domaine.fr/front/document.send.php?docid=2353&amp;tickets_id=12871" data-mce-selected="1">

How can i fix that ?

Thanks by advance

[GoulvenPace]

Hi,

Did you try to change the priviliges of the directory who contains the pictures ?

Like that :
chmod 775 -R /var/lib/glpi/files

[cedric-anne]

Hi @Kotarik ,

Which version were you using before ?

Regards

[Kotarik]

Hi, Thanks @GoulvenPace , that solve my problem....