FAQs, Troubleshooting

FAQs, PROBLEMs, Troubleshooting

Q: There is a sensible delay in establishing audio after call is connected

A: Check if you have two network interfaces (eg: Ethernet and VPN on PCs, or WiFi and Data on Cells) active at same moment. ICE gathering is confused by two Net interfaces. Disable "Data always on" on smartphones, so you will have either WiFi OR Data at each single moment.

Q: In FusionPBX, I want to click on VoiceMail/Messages button and go straight to my messages, no login no password

A: Into saraphone.js, edit the lines:

$("#checkvmailbtn").click(function() {
    $("#extstarbtn").click();
    $("#ext9btn").click();
    $("#ext8btn").click();
    $("#callbtn").click();
});

to become:

$("#checkvmailbtn").click(function() {
    $("#extstarbtn").click();
    $("#ext9btn").click();
    $("#ext7btn").click();
    $("#callbtn").click();
});

eg, it will call *97 instead of *98

then edit the dialplan extension named vmain_user (*97) and add:

action set voicemail_authorized=true

at order 37 (before app.lua voicemail.lua)

Q: I want to use SaraPhone with multiple "Internel" SIP Profiles in FusionPBX

A: You must edit BOTH your SIP Profiles AND your Domains:

SIP Profiles:

menu->Advanced->Sip Profiles

for each "internal" Sip Profile:

wss-binding :74XX True

#note the colon in the port value, sao is colon then portnumber, XX is a number

DOMAINS:

menu->advanced->domains

click on a domainname

for each domainname

go at bottom right of page

click on Add (domain setting)

Category: saraphone

Subcategory: wss_port

Type: text

Value: the port number (no colon) you assigned to the profile of this domain

Enabled: True