Switch Notification channel depending on alert threshold (rules)

[tvvignesh]

We have a requirement where:
If a server is down for less than 5 minutes and > 1 minute, email alert is sent
If the server is down for >5 minutes and <10 minutes sms is sent
If the server is down for >10 minutes, call is made to the person via webhook (we are handling the calling stuff)

The problem I find is, while there are ways to define multiple alert rules, I am not able to find a way to specify different channel per alert rule. I have to create a separate graph for that.

While here, the metric of concern is the same graph which is server down time and hence it does not make sense to define 3 separate graphs for that.

Is there any way to achieve this through Grafana or is this planned?

Grafana version: 5.2.1

[torkelo]

This escalation stuff is usually handled by a notification service like pagerduty and it's counterparts.

[tvvignesh]

@torkelo Thanks for the heads up. We wanted to do it all using grafana and hence I asked. Eagerly waiting for this feature.

[github-actions]

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[armandgrillet]

A stated in an earlier comment, notification services like PagerDuty and OnCall are here to do this routing.