Alerting: Custom contact point for OnCall in Grafana AM

[konrad147]

What is this feature?
This PR adds support for a new custom contact point for the OnCall plugin
Additionally, it provides a better UI for integration with OnCall
Directly from the contact point page the user can create a new OnCall integration or select an existing one

Why do we need this feature?
To make the OnCall a first-party contact point

Who is this feature for?
All users with the OnCall plugin enabled

Which issue(s) does this PR fix?:
Fixes #67096 #69599 #69597

Special notes for your reviewer:
The new contact point operates in 3 modes depending on the OnCall plugin version

• If the plugin is disabled - the contact point is visible on the list but disabled
• If the plugin is enabled, but the plugin does not support the new integration mode - the UI will display an URL input
• If the plugin is enabled and OnCall supports the new integration flow - the UI will display enhanced OnCall integrations options

TODO:

• Switch integration type for new OnCall integrations from grafana to grafana_alerting
• Get information about V2 integration support from the OnCall API

DEMO

OnCall-Integration-Demo.mp4

Please check that:

• It works as expected from a user's perspective.
• If this is a pre-GA feature, it is behind a feature toggle.
• The docs are updated, and if this is a notable improvement, it's added to our What's New doc.

[ephemeral-instances-bot]

• Your instance can be accessed at: https://ephemeral1511182172021konrad1.grafana-dev.net
• The instance is not using the CDN assets.
• How to access / How to update instance config / How to choose build a specific branch

[mckn]

Great work on this! Added a couple of questions/concerns regarding the components in grafana/ui. Also, I would love to get a demo of how this integration look to understand if this would be a good use case for UI extensions instead of spreading knowledge of the onCall app in alerting.

[mckn]

This could potentially be a breaking change have we considered that?

[soniaAguilarPeiron]

Awesome work!🚀

[mckn]

Great work on this! Added a couple of questions/concerns regarding the components in grafana/ui. Also, I would love to get a demo of how this integration look to understand if this would be a good use case for UI extensions instead of spreading knowledge of the onCall app in alerting.

Maybe @gillesdemey would be up for doing a demo?

[konrad147]

/deploy-to-hg

[ephemeral-instances-bot]

• Preparing your instance. A comment containing your instance's url will be added to this PR when the instance is ready.
• Your instance will be ready in ~10 minutes.
• Check the GitHub actions tab to follow the workflow progress
• Slack channel: #proj-ephemeral-hg-instances
• Building instance with alerting/custom-oncall-contact-point oss branch and main enterprise branch. How to choose a branch

[ephemeral-instances-bot]

• Your instance can be accessed at: https://ephemeral1511182172021konrad1.grafana-dev.net
• The instance is not using the CDN assets.
• How to access / How to update instance config / How to choose build a specific branch

[konrad147]

I've added a demo to the PR's description

[gillesdemey]

Maybe @gillesdemey would be up for doing a demo?

I think I'd like to pass this opportunity to @konrad147 to demo the hard work he put in to this (aside from reviewing the PR and contributing my thoughts on the implementation I didn't put it quite as much effort) :)

Is the demo Konrad attached to the PR helpful for the plugin team? We're always happy to schedule something and chat about the use-case too!

[mckn]

I've added a demo to the PR's description

Amazing, thanks 🙏🏻 Great work on this!

[mckn]

LGTM! I might spend some time to see if this would be solvable (long term) with UI extensions.

[staton-hyse11]

LGTM!

[konrad147]

/deploy-to-hg

[ephemeral-instances-bot]

• Preparing your instance. A comment containing your instance's url will be added to this PR when the instance is ready.
• Your instance will be ready in ~10 minutes.
• Check the GitHub actions tab to follow the workflow progress
• Slack channel: #proj-ephemeral-hg-instances
• Building instance with alerting/custom-oncall-contact-point oss branch and main enterprise branch. How to choose a branch

[ephemeral-instances-bot]

• Your instance can be accessed at: https://ephemeral1511182172021konrad1.grafana-dev.net
• The instance is not using the CDN assets.
• How to access / How to update instance config / How to build a specific branch