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Issues:
One person didn’t read the instructions; they were too long. They skipped the exporting a recovery key process altogether.
One person felt it would be useful to show the steps more visually, like an infographic: showing the key, showing where it can be saved
Suggestion
Make the recovery key creation visual.
Idea: short storyboard at the moment that user connects to grid (instead of image with ‘finish’ button)
Headline: Before we start…
Drawings: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
[1] Newly minted unique key
[2] Ambulance with a key in it
[3] Key next to folders
[4] Image of key going into a safe
[5] Single stick figure smilingly embracing themselves
Text underneath each drawing:
[1] Create your very own recovery key
[2] In case something goes wrong (e.g., hardware failure, accidental data-loss)....
[3] … this key will help you restore uploaded folders
[4] Put it in a safe place, like an encrypted USB drive, or in your password manager.
[5] Be selfish: don’t give this key to anyone.
The text was updated successfully, but these errors were encountered:
Note that increasing the number of steps/dialogs that the user needs to click through in order to accomplish a task may increase frustration-levels and/or make the process feel more laborious than it actually currently is (and thereby decrease the chances of users reading/understanding/following the various steps). It might therefore be useful in the future to test/prototype a variety of different approaches here (and a variety of different visual metaphors) so as to try to strike an appropriate balance between being too concise and being too overbearing.
From user testing sessions at RightsCon 2018:
The text was updated successfully, but these errors were encountered: