After many hours researching, troubleshooting and @115858 support, still can not access my #AppleMusic playlists on my #iphones. What next!? !
@341675 Let's look into what's going on with your Apple Music playlists. What was happening when you try to open them?
@AppleSupport Been on chat and phone support 3 times for 6+ hours without a solution. Seems like we’ve tried everything...even factory reset to phone. @AppleSupport Work iMac and home MacBook sync everything fine. Work iPhone syncs everything but playlists. Personal iPhone doesn’t sync any...hold on... @AppleSupport Just looked at personal iPhone and EVERYTHING IS SYNCING!!! Progress! We did a factory reset yesterday and nothing was working. I suspect... @AppleSupport The restrictive wi-if at work was choking our progress. Now I need to get playlists to sync on my work iPhone.
@341675 That's wonderful news! Were you able to sync the rest of your Music?
@AppleSupport On my personal phone, yes. Still no playlists on my work phone. May try factory reset on that one as well. Seems to have been the solution.
@341675 Let us know in DM if you'd like to move forward with us, we're happy to help in any way we can. https://t.co/GDrqU22YpT