And all I need is my music to keep me from going crazy and Spotify won’t load or play more than a few songs before crashing through their website player. Looking straight at you @SpotifyCares 👀 I need my music or else I may have a mental breakdown
@444595 Hey Katey! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes 🙂 /KL
@SpotifyCares Well it’s a work computer so I don’t have a lot of permissions, but heard from a friend I was not the only one.
@444595 Got it. Can you let us know what web browser you're using? We'll be right here waiting /KL
@SpotifyCares I use chrome.
@444595 Are you able to try a different web browser? Also, do you have any antivirus/firewall programs activated? Keep us posted /KL
@SpotifyCares Just have chrome. And theres tons of security on this computer since it’s a work one. Seems to be more stable now
@444595 Got it! Glad to hear it's more stable. If you ever need anything else, just shout and we'll come running 🏃 /KL
@SpotifyCares Well it’s happening AGAIN today. Clear cache/cookies and it continues to crash in chrome.
@444595 Can you try using an incognito window? Could you also ask your work IT if they've put up some restrictions that might block Spotify? /JP
@SpotifyCares It’s so random, hadn’t done it ever before when I first contacted you guys. And now it has randomly resolved itself again. I’ll try incognito next time it does it, but I know someone that this happened to in another country the other day.
@444595 Sounds like a plan. We'll keep an eye out for any updates /JP