@119433 
Can your people please finish escalating and resolve this issue 1-D3NB5VD,it's been pending for a week now!
@216443 @119433 We apologise for the inordinate delay and assure you as we did earlier that it is being resolved. We implore for patience.^TT
@Safaricom_Care @119433 I have no patience left to give, if this  was the other way round, I'd be hounded every hour, how long do you need? A month? Just say so. @Safaricom_Care @119433 Let me know if you need a month to resolve this since your assurance of resolving this within 24hrs is long over, actually ended days ago. @Safaricom_Care @119433 i have no patience left to give. However, i have all the time to post a reminder everyday and tag you all til issue 1-D3NB5VD is resolved @Safaricom_Care @119433 This is the 10th day since i contacted @119309 ,@Safaricom_Care
@216443 Anne sorry for that, we are on it and will give feedback Asap. ^KW
@Safaricom_Care Apologies accepted. All is forgiven and forgotten. Thanks to James  who handled this 1-D3NB5VD expeditiously. @Safaricom_Care apology accepted, all is forgiven, my faith has been restored. Thanks to James who handled the issue expeditiously.
@216443  You are welcome and have a good afternoon Ann.^NR
@Safaricom_Care @119433 @119309 the issue has been resolved. Thanks to James who was as good as his word.
@216443 We appreciate your patience. Have a good one. ^GR