@hulu_support live tv keeps freezing. My internet connection is fine, and I have zero problems streaming shows. How can I fix this?
@329218 Sorry to hear of the buffering trouble. What device are you using? Notice a change after trying: https://t.co/HXpLyTU79x?
@hulu_support Watching on my laptop (Mac). Also, it cuts to commercial in the middle of a scene?? First day using live tv, hope this isn’t the norm?
@329218 Got it. It really shouldn't! Does this happen with a different browser? Let's try these steps: https://t.co/6xNmexfdiX.
@hulu_support Tried all that, did not help. After reading stuff online it appears buffering is a known issue with your live service.
@329218 As long as our min. speeds are met (https://t.co/8x1k3V3gxT) there shouldn't be buffering. Reach out: https://t.co/6YdK7bvQN7
@hulu_support Speed is 4x your requirements. Again, streaming regular Hulu is fine, it’s only the live TV that is a hot mess. Will just cancel after trial
@329218 We definitely recommend reaching out to our team so we can take a closer look. What you're reporting should not be the case.