@O2 
Simple question: I upgraded yesterday by phone. You have - so far - sent me 11 emails and 5 texts confirming various bits of this.Why?
@522712 🤦 We'd always send you confirmation Geoff. What are the emails about? Drop us some more info over DM. https://t.co/5pyLDJBC6r
@O2 God, I despair of 02 sometimes. YOU sent me every one of these (now 17) messages. Now, you want ME to tell YOU what they are about! Why?
@522712 Are they the same? Please DM us screen shots of the messages you're receiving so we can help further: https://t.co/X6jjaZO883
@O2 No, they're not. But same answer: go and look in YOUR files - instead of expecting me to do an exercise that I am sure will change nothing!
@522712 We're unable to view the texts from here Geoff. Please DM us a screenshot of the messages you're receiving, we'd like to help. https://t.co/5pyLDJBC6r
@O2 If you'd like to help:
1. Change your email system so 02 can see what 02 has sent
2. If a customer places an order, send one acknowledgment
@522712 Right, okay. If you change your mind and would like us to help, please send us a screenshot of what you've received.