@SouthwestAir  why can’t you locate lost baggage? Are you kidding me?
@382371 Were you able to fill out a baggage report? Please know our Baggage Team will do all they can to locate your bag as soon as possible. ^MS
@SouthwestAir Your customer service is no support. They are having me call airports. Really?
@382371 Did you fill out a baggage report in the airport? Feel free to reach out to our Baggage Service Office at 888-202-1024. ^MS
@SouthwestAir You don’t scan bags? Wow. What a huge missed opportunity for my son. @SouthwestAir Yes we did. No one is able to locate the bag.
@382371 We know how frustrating it is to be without a bag. Rest assured we're working hard on reuniting you soon. ^MS
@SouthwestAir If my son doesn’t get his bag tonight he misses out on an opportunity of a lifetime. Thanks.
@382371 Rest assured we're working hard to get his bag to him. ^MS
@SouthwestAir Your customer service has told us they have NO CLUE where the bag is. They told US to call airports. They said they can’t.
@382371 Once you file an incident report, it logs your bag as missing at which point we're able to assist in locating the bag. ^MS
@SouthwestAir The report has been filed. The bag has not been located. The originating flight was almost 12 hours ago!! !
@382371 We understand and our Agents are working to locate and reunite you with your belongings. Your patience is appreciated. ^SL