@AmericanAir what a fail on the disclosures for your new Basic Economy. You created one pissed off customer today with your lies. #FAA #FTC
@578459 There are several prompts of the restrictions which come with Basic Economy when booking through our site. https://t.co/MKvFFVWJdz
@AmericanAir 20+ year internet marketing career. Please don't disrespect me. AA buried disclosure to rob people. Got notices with boarding pass today. @AmericanAir No disclosure made when I booked tickets that I would be charged for bags. This is fraud. #FAA #FTC
@578459 We offer our customers many different fares that provide different services. Feel free to contact our Reservations team at 800-433-7300.
@AmericanAir Prompts were not there. I build websites for a living. Don't disrespect me. It prompted no seat choice, it did not prompt charge for a bag. @AmericanAir Its a bit late for that given I fly today. I want free bags applied to a AA Advantage 4T1BW36, confirmation DHHSOR. #FAA #FTC @AmericanAir As I previously stated, the inability to choose a seat was clearly disclosed. Charging $25 for a bag on a empty flight was not disclosed.
@578459 We're unable to authorize or refund any credit to your account. Basic Economy fare checked bags are non-refundable.