Truly atrocious service from @British_Airways landed with 65 minutes to spare but delays after landing meant connection missed
@174177 Hi Paul, jetty or stairs needs to be available before we can disembark. We hope you've managed to rebook your onward flight. ^Linda
@British_Airways Thanks Linda, the point is that they weren't available! We now have to arrive 6 hours late via Düsseldorf
@174177 Sincere apologies for the disruption to your journey, Paul. We'll certainly feed this back to the Airport manager for you. ^Lisa
@British_Airways And now we've arrived, 6 hours late without  our luggage. Wonderful!
@174177 Hi Paul. Apologies for the late reply. We're sorry for the disrupted travel plans and now your bag is missing. Did you report (1/2) @174177 this in the airport. (2/2) ^N
@British_Airways We did. Because BA rerouted us via Air Berlin they do not offer a lost luggage delivery service so we now need to make a 2 hour round (1/2) @British_Airways trip back to the airport to collect our bags IF/when they turn up.
@174177 So sorry for the inconvenience, Paul. ^Gill