Hey @AppleSupport.
@400323 Hi, are you referring to Auto-Lock, manually locking the iPhone or both? Is there a protective case or film on your iPhone?
@AppleSupport The auto lock. Tried changing the time setting and powering off. Yes I have a case on my phone.
@400323 Please, can you test for us by removing the protective case? Let us know if your iPhone goes into Sleep mode this time.
@AppleSupport It did go to sleep this time. I have an iPhone 8 plus if that matters.
@400323 Congratulations on your iPhone 8 Plus! This actually might be with the case itself. Does it fit snug or can it be adjusted?
@AppleSupport Never mind. That didn’t work. It’s been sitting with no case on the wireless charger for 5 minutes and counting and still not locked
@400323 Is the iPhone connected to a wall outlet or a computer right now? DM us back, we'll dive further into this there. https://t.co/GDrqU22YpT