@SouthwestAir your San Antonio baggage agents are kinda terrible. And the text for my delayed flight from Dallas to Detroit pissed me off! This mean I won't get home till about 2 am and I work tomorrow. What is wrong with you that's over a 2 hour delay
@282826 We're so sorry to learn of your frustration this afternoon, Sara. We would be glad to get you a status update on your flight. What are your Flight # and destination? ^AB
@SouthwestAir Dallas to Detroit 6278- now only 2 hour delay but I know how that works! @SouthwestAir Your gate agent Jason is great he tried to find anything to get me back earlier and couldn't find anything. Sorta makes up for your baggage agents
@282826 While we encountered unscheduled maintenance on the aircraft, it looks like we're doing everything we can to get Flight #6278 moving to Detroit this evening. Hang in there! ^AB
@SouthwestAir Thanks! Not super confident in that response about technical issues @SouthwestAir Hope your aren't charging for drinks on the flight cuz getting on a plan that was delayed 2 hours for unscheduled maintanace kinda makes me nervous.
@282826 Maintenance was on an earlier aircraft today, Sara. That is not the aircraft scheduled to operate your flight. ^AB
@SouthwestAir Tonight was absolutely not the service I expect, book with and recommend Southwest Airlines for! 2 1/2 hour delay, I want a credit! Absolutely UNACCEPTABLE today.
@282826 We're sorry to hear of your continued frustration, Sara. Please feel free to DM us your confirmation number so we can take a look. ^NG https://t.co/mQmfkXW4oV