@GWRHelp 
New train. No buffet equals crap service
@508129 Hello Chris. Research showed customers preferred food and drink served at their seat. Everything at the Express Cafe can be offered at-seat.
@GWRHelp 1055 from Cardiff and no sign of at seat service.
@508129 A on-board host should be with you shortly as the train is scheduled to have an at-seat service. - Jordan
@GWRHelp So I no longer decide when I’m thirsty! How does that work? @GWRHelp Sat on the train for 75 minutes now and no refreshments. Your new service is absolute rubbish. @GWRHelp Over 90 minutes now. Getting off at Reading. I was right first time about no refreshments despite your advice.
@508129 Sometimes a Host will park at a convenient location and make an announcement, sorry this did not happen today. - Jordan
@GWRHelp The guard has just walked past me with a hot drink in hand! Disgraceful service. @GWRHelp Can you please point me to the research you mentioned earlier about preffering at seat service.
@508129 The research was conducted in the design stage a number of years ago with groups of customers. - Jordan