@123127 Why do I have to look up instructions on how to set up Outlook 2016 w/gmail? (ps I have Off365 &amp; IMAP is set) #kludgy
@232333 Hi there. Are you still having issues setting up Outlook 2016? Can you provide more details about it?
@MicrosoftHelps I have a paid Office 365 subscription and it won’t accept my password for Gmail. I have my email set for IMAP but no luck.
@232333 Just to clarify, are you using Office 365 Business or Personal?
@MicrosoftHelps Personal
@232333 Thank you for this information. Do you have any anti virus installed to your device? Are you getting an error message when setting up Outlook 2016?
@MicrosoftHelps No. Just Win Defender and no errors. Just a pop up box from Win Security with the username and password
@232333 You may just try to retype the username and password. Have you updated your password? Could you also send us a screenshot so we can further check if possible? @232333 Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍
@MicrosoftHelps Two factor authentication issue. All set now. Thanks.
@232333 Great! Please remember that you can always go back for help. How was your experience with our support? Share it here: https://t.co/ohyUd8BnTL. Have a wonderful day!