@SpotifyCares I just got a new samsung s7 and spotify keeps on randomly turning on and off for no reason. I have reinstalled, any other fixes?
@534226 Hey, help's here! Can you let us know the Android version you're using? Just go to Settings &gt; About Device/Phone &gt; Software info /JS
@SpotifyCares Android 7.0, is that what you mean?
@534226 Yup, that's right. Could you try restarting the device? Does the issue persist? /JS
@SpotifyCares I have restarted and the problem is still there.
@534226 By randomly turning on and off, do you mean the music just pauses or the app shuts down and restarts by itself? We'll be here waiting /LO
@SpotifyCares The music pauses. And sometimes I will go into the spotify app and a song will immediately start playing before I press play. I have had no problems with spotify until I got my new samsung s7 so wondering if it could be the operating system or some other setting?
@534226 Hmm. Could you send us a DM with your account's email address or username? We'll take a look backstage /LO https://t.co/ldFdZRiNAt @534226 No worries! We don't think it's a waste of time as long as you've found the issue. If it still happens with a different pair of headphones, get back to us. We'll see what else we can suggest /QI