@VirginTrains 2 out of 3 train journeys with my seat reserved &amp; somebody sat in it refusing to move. What’s the point if staff don’t do owt?
@651370 Sorry about that Matt, have you spoken to them? ^PA
@VirginTrains Yeah on the way and they did nothing. And now it’s happening on way back on an even busier train #standing
@651370 Really sorry Matt. ^PA
@VirginTrains Maybe train your staff to deal with things like this when customer has paid for a specific seat (let along an actual seat)
@651370 This is something only the staff onboard can help with, I will however pass on your comments. ^PA
@VirginTrains Yes and I tried that. Who are u passing my comments to? You don’t even know what train I’m on
@651370 I will be passing it on to the customer experience managers, however if you want to write in please do so via https://t.co/t20UbyOCSn ^PA