@TMobileHelp If you're bored on a quiet evening, any tips for getting the iPhone X to appear for trade-up? App and website both show 7/8
@191677 Hi Greg. The iPhone X is now available. If you log on to your T-Mobile acct the option to pre-order the device is... https://t.co/W4jUYcMxsa
@TMobileHelp I'm using the "Pre-order iPhone X" link here: https://t.co/zVboM3Ujgl

Is that the right one? When I get to phone selection, I only see this https://t.co/LhCMHiAMQt
@191677 HI Greg. Thanks for the links and yes, that is the correct link to take part in this great offer. What device do ... https://t.co/W4jUYcMxsa
@TMobileHelp An iPhone 6s. It shows up on my account as eligible for the trade-in offer, which is encouraging, at least! Should I just try again later?
@191677 Thanks for that Greg, just wanted to cover all bases to see if there were any other factors that that could affec... https://t.co/W4jUYcMxsa
@TMobileHelp That worked for the app; I was able to select an X for my line! It says my wife's 6s is not eligible for the promotion... should I continue?
@191677 I'm so glad you are now able to proceed with your order. Does it give a reason as to why her device isn't eligibl... https://t.co/W4jUYcMxsa
@TMobileHelp No, but I decided to try the website again on a whim, and the site said it was eligible. I think logging out/in helped. Thanks a lot!
@191677 Brilliant. I hope your order goes through smoothly. Any other issues just tweet and we will be here #Winning *KellieA