@115888 here we are again. All my downloaded music gone. What makes it even better its my first day of holiday in Tenerife with no music.....well played spotify
@570961 Hi again! Did the steps previously provided work? Also, did this happen while you're online streaming or were you listening offline? /PK
@SpotifyCares Downloaded last night. Went to listen on the plane and all gone
@570961 We're sorry to hear about that. Can you check if your phone has any cache-clearing apps? /DV
@SpotifyCares None what so ever. Currently using a samsung galaxy s7
@570961 Can you DM us the current version of your Spotify app? We'll check a few things backstage /KT https://t.co/ldFdZRiNAt
@SpotifyCares  https://t.co/JtuaQ3A7dg
@570961 Got it. Can you send us a DM to confirm if all your songs are saved in your SD card or internal storage? We'll see what we can do /HR https://t.co/ldFdZRiNAt