@AmericanAir the flight attendants aren't tending to all the aggravated customers. Still here, an hour an a half later https://t.co/h7Cm4Quh7T
@784386 Once we get the OK from Air Traffic Control, we'll have you wheels up. Our sincere apologies for the delay.
@AmericanAir That would be great but the flight attendant confronted me and escalated a situtation which led me to being kicked off the plane. @AmericanAir All I did was ask for an update, I have several passengers expressing the same. we're going to bring this up to customer relations.
@784386 Have you been rebooked by our airport team? If not, DM us your record locator and we'll take a look.
@AmericanAir We got rebooked. But that's not te problem, it's the work ethic and horrible customer service which we experienced on the plane. @AmericanAir I work for a major media company and travel often on AA. I have NEVER felt this uncomfortable and discouraged to fly with you. @AmericanAir I will make sure to bring this up to the proper resources in order for this never to happen again.
@784386 Please DM us your record locator so we can take a look.