@MicrosoftHelps Please may you help me recover my email account. Somehow my recovery has been denied twice. I receive emails on this account daily but very rarely send. I have already submitted a number change as the used number is old but it's blocked me out again.
@136790 Hi, Luke. We know how important this is to you. Just to verify, when was the last time you've successfully accessed your account?
@MicrosoftHelps This morning after I received the email. I accessed the account via my phone and I started to number change process as I realised it was using my old number. When I attempted to access the account via my PC it was blocked again.
@136790 Thank you for the information. Let's try this link: https://t.co/KUfOTcBJlQ to get your account unblock. Keep us posted. @136790 Hi, Luke. Following up with you to see if your issue got resolved. Message us back if you need further assistance.
@MicrosoftHelps I attempted to recover my account for the third time, this time on my home PC. Despite giving more accurate information my attempt was declined and I was suggested to make a new account instead of trying again. My number change is already in motion and will be done by 30/12/17. @MicrosoftHelps I really can’t afford to wait 30 days, being December and how important the account is. I’m going to miss out on a lot of very important emails. Can you help me get my account back in any way to prevent the waiting period?
@136790 Hmm, let’s try another approach. To get your account access back, please follow the steps on this link: https://t.co/qHDeV5b4nS.
@MicrosoftHelps Those are no help to me unfortunately. I have been through the recovery process 3 times and have been given my 'final update'. Unless you can unlock my account for me, I have no other choice but to wait. I use the account to sign into windows 10.
@136790 Hmm. If that’s the case, let’s get in touch with our Account Specialist team: https://t.co/Z7RiiziDWz to walk you through on how to regain access to your Microsoft account. Please secure a Service Request number after contacting them to serve as your future reference.