@AirAsiaSupport @115798 hello Air asia please process my case number 00197387 &amp; 00197126 immediately. Thanks
@451804 Thank you. Our sincerest apologies for the delay and inconvenience as the team is dealing with massive requests on refunds &gt;&gt;&gt; @451804 and there is an internal issue which is causing the long delay. The team is doing their best  &gt;&gt;&gt; @451804 we've forwarded the case again to process https://t.co/m6Hq20bgbp will be updated as soon as possible once it's processed and completed.&gt; @451804 Thank you very much for your patience. Thank-Sha
@AirAsiaSupport Alright, thanks
@451804 You're most welcome and  apologies for the delay with inconvenience caused.- mariya
@AirAsiaSupport Why it's took so longgggggggggggggg
@451804 Hi there, appreciate can check your inbox. We have assisted you via DM. Thanks-Sha