@115722 your service has been terrible. Can’t be on hold any longer. Please clean up the scattered picture
@491187 We'd like to help! Is it happening on all channels? ^DDD
@VerizonSupport It's at least MTV and E! According to the angry wife
@491187 Thanks! Let's get to work. Can you try disconnecting both power and coax cables from the box and wall jack? ^DDD @491187 We want to make sure the needle wire is straight on both ends. Reconnect after 30 seconds. ^DDD
@VerizonSupport For something that has worked perfect for months I'm not disconnecting either of them. No offense.
@491187 Hi Alex. just the vibrations in the house will cause a metal on metal connection to loosen up. That will cause you to have this issue.
@VerizonSupport I’ll deal with that later. It’s late. Thanks.
@491187 Understood, we are here 24/7 when you are ready. ^RMD