Yo @115725 my residential internet service has been down all day... wassup?? !
@540008 Let's take a look. Any red lights on your router? ^RMD
@VerizonSupport Yes
@540008 Do you know where the Battery Backup unit is located? ^FEM
@VerizonSupport No. I've unplugged and reset the router multiple times
@540008 The BBU can sometimes be located in a garage or basement and can look like 1 of the 2 units. ^JRA https://t.co/alRElWd9gl
@VerizonSupport What do you want me to do with that?
@540008 Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on. ^FEM
@VerizonSupport Fixed! Thanks!
@540008 Awesome, Enjoy your night.