@Delta can you help? DL 121 from LGA diverted to JFK. No update from staff. Late for meetings. Can you give us an update please? @Delta Nothing @delta? @Delta Solid support guys...
@208658 Hello, Hamish! I am sorry about the diversion due to maintenance. Please accept my apology for any inconvenience that this has caused. *TCC
@Delta Your staff at the gate can’t board us because the seat map won’t match. Surely this has happened before? Get it together. @Delta And a stock apology doesn’t cut it. We want a full refund. Have missed two meetings. You boarded us on a plane with a known issue. Who do I speak to about the refund? @Delta I guess you only reply to the easy questions and pat yourself on the back @delta? Still stranded at JFKwithout answers. 4:20 delay now.
@208658 I can offer you a refund on the flight. Shall I cancel your reservation and process a refund for both passengers? *TCC
@Delta Are you joking? We’re waiting to board for the second time, we do not want to cancel, we want a refund.
@208658 We cannot offer a refund on a flight that you will fly. As a gesture of apology, I can offer both passengers a $100 voucher. It is... 1/2 @208658 ...good one year from date of issue and is nontransferable. *TCC 2/2
@Delta Amazing business you have here. You manage to not deliver the product we paid for, but still charge for it. @Delta Vouchers won’t be necessary. I won’t be flying with you again.
@208658 ...for any inconveniences and delays that this has caused. *TCC 2/2 @208658 The offer will remain open to you. This will be noted in your ticket numbers. Safety is Delta top priority, once again I apologize... 1/2