I am having the most infuriating experience with @AmazonHelp on the phone who legit claim they don't take notes on prior calls. HOW? https://t.co/SURLtAQFdh @AmazonHelp I called 4 hours ago with an issue &amp; was told if it persisted to call back so I did to be told @AmazonHelp doesn't take record of that?
@197180 I'm sorry to see this! Please let us know what the outcome of your call is, we'd like to help if we can. ^DW
@AmazonHelp After continuously keeping me on hold for close to 45 minutes now @AmazonHelp asks if they can call me back in an hour https://t.co/2hhD2GloqJ @AmazonHelp The outcome is that I'm not being helped and I don't know how else to get help. @AmazonHelp I straight up asked, do you not have notes from my phone call 4 hours ago? The rep said "we don't do that" I'm sorry a company as big... @AmazonHelp ...as @115821 does not keep notes on customer calls? You have got to be kidding me. @AmazonHelp @115821 I am not receiving notifications on any gift purchases from wish lists &amp; the last rep I spoke with wouldn't transfer me to the registry dep.
@197180 I'm sorry you weren't transferred. Did they provide a reason? Our Registries department has limited phone support hours. ^AM
@AmazonHelp She said "I already spoke to my supervisor" when I asked her why I couldn't be transferred. @AmazonHelp To be clear, the reps I spoke with 4 hrs ago were great and were the ones who suggested I call back if the issue persisted. @AmazonHelp The issue persisted, I called back &amp; despite me sharing what my prior convo was, the person ignored my questions &amp; the fact I had just... @AmazonHelp gone through all the steps 4 hrs ago &amp; stuck to a script instead of directing me to support that could help. @AmazonHelp I'm a longtime prime member who's usually always had positive experiences with your customer service staff. This was not one of them. @AmazonHelp And more frustrating is that instead of moving me to a DM like most companies have to sort the issue, you have me publicly replying to you @AmazonHelp Which hey, if that's how you wanna handle it by all means. I'm just trying to get supplies to my family in PR 🇵🇷 over here. https://t.co/u6stxXl76K
@197180 If you'd like to, feel free to DM us. We're here to help in any way we can, although we don't have access to your account. ^MB @197180 Please let us know what information was provided once you receive a call back. We want to ensure this is resolved for you. ^MB
@AmazonHelp You do know you have to follow me for me to DM you right? Otherwise I would've done it ages ago.
@197180 I've enabled direct messaging, Joliz! Please don't include account sensitive information. ^ML https://t.co/1XyLaGkcaN