@VerizonSupport Power outtage. Reset the ONT. Tech never plugged in battery pack. On hold for more than 40 minutes. https://t.co/ojV9ubzyCX
@424834 Oh no, after having reset the BBU do you have a green system status light? ^JRA
@VerizonSupport Blinking red fail light. Only thing green is the power. @VerizonSupport Lets be honest. If I saw the green system status light, I wouldn't tweet or stay on the phone for 55 minutes and counting. @VerizonSupport I can' even get a hold of a person to schedule a tech.
@424834 Thank you with the light being green try to sign in with your credentials to check for outages at https://t.co/TAMkf5dNDc  ^JRA
@VerizonSupport Are you people that dense?It's not verizon outtage. The tech that installed our box didn't plug in the aux power.Battery pack is dead weight @VerizonSupport Forget it. We are shopping elsewhere tomorrow. This is unacceptable hold time. https://t.co/y0K1jVYf26
@424834 Our apologies as you had mention power outage. The battery is used to keep a dial tone active with a loss of power. ^JRA @424834 Do you happen to have phone services with us? ^JRA