@AppleSupport okay everytime i play a song it uninstalls it and im forced to reinstall it and it uninstalls again
@774551 We'd like to help. Are you playing a song through the Music app? Also, which device and software version are you using?
@AppleSupport yes and i’m using an iphone 7 with the latest update
@774551 Thank you for those details. Just to confirm, is it the song or the app that uninstalls?
@AppleSupport specific songs, a lot of them actually
@774551 Were these songs downloaded from Apple Music?
@AppleSupport yes directly from the app
@774551 Did you download them for offline listening? If so, were you on Wi-Fi or cellular? Let us know the answer in DM where we’ll pick up the conversation. https://t.co/GDrqU22YpT