@ComcastCares
#mobile_Care I noticed a fallen tree limb being held by the internet wires. How can this be resolved? https://t.co/BCpWaoScMH
@423503 Oh no! I would be happy to help. Please DM me your address and number so I can get your account pulled up. -AR
@comcastcares I ended up calling cust serv &amp; reporting the tree incident. They have a tix opened, just waiting on a callback from your Comcast. Thxs
@423503 No worries. Would you like me to follow up with you with this ticket? -JW
@comcastcares Yes please if you can. There are 2 tickets, both no call backs. I was told they would call by Nov 1st for Ticket # 044306762. Still waiting.
@423503 Hello. This was handled by a contractor company. This type of job did not require customer contact so none was ma... https://t.co/stlzPgiMM4
@comcastcares That would have been nice to know! I was told someone will contact me by the 1st. Still nothing has happened to fix the tree limb
@423503 Tree limbs are not something we fix as we do not trim trees. We only tend to the lines. Is the limb still resting on it? -ZL
@comcastcares  https://t.co/oXQ24o3LZP @comcastcares Yes tree limb still resting on the wire.
@423503 Thank you for the pic. Tech ops is going out to look at this to determine if this is a service line or main line and what to do with it. -ZL
@comcastcares Hi, a guy just came out and left. Not that i would have known, but it’s an At&amp;t line. Now I need to contact them. Thanks for all your help.
@423503 Thanks for the update. Glad we could get you an answer about the line and who to contact. -ZL