@AskeBay hi, I reported a buyer yesterday as they were neglecting the returns procedure by stating incorrect information and basically (..) @AskeBay Lying about the listing and the product. I have been speaking to the buyer however I have stopped replying as they are being rude (..) @AskeBay And giving wrong information. What should I do next and when will I hear back from eBay? As I do not want wrongful bad feedback for this
@657102 Sorry to hear the transaction hasn’t gone as planned. Has the return been escalated to us to make a decision? ^BT
@AskeBay I’m not sure. I got a notification through the app to say the buyer would like to return the item and we have been discussing it though ... @AskeBay The returns page. However I have reported them as they were being rude and giving false information
@657102 I’m also happy to review the case details. DM your full name, item number, postal code, and email address. 2/2 ^BT @657102 It sounds like we haven’t been asked to step in yet. For now, you and your customer can try to work out a resolution. 1/2 ^BT