@British_Airways My partner booked a return flight, did not go on the outward journey and now can't check in on her flight back, plse help
@315643 Hi Paul, sorry to hear this. Unfortunately, when you book a ticket with us you agree that your flights are taken 1/2 @315643 in sequence order. If not, then the remainder of your itinerary is cancelled out I'm afraid.^Jo 2/2
@British_Airways That's rubbish, she has paid for her flights. There was an emergency and she had to fly out earlier with a different carrier due to cost. @British_Airways Where in the small print does it say this?
@315643 Hi Paul. We're sorry you remain unhappy. It's in the T &amp; C's on our website. You have to use the coupons in sequence and in the (1/3) @315643 order they're sold to you. If you fail to do so, then it will be registered as a no show and the return leg is automatically (2/3) @315643 We appreciate it's upsetting for your wife, but I'm afraid it's the rules on her ticket when she booked. (3/3) ^N
@British_Airways Your rules not the rules and one doesn't know about your rules until something happens. Pay for something it's yours to use how you see fit
@315643 Once a return ticket is sold, it must be used as a return, not a one way ticket, I'm afraid. We're sorry for your poor experience.^LW