I don’t understand why some of my channels are missing, this has been going on for weeks and customer service been giving me the run around. They basically told me I should pay for a technician, when this problem arrived when they upgraded my modem @115722 @VerizonSupport
@204918 Oh no, let us look into it for you. Are you getting channel unavailable message?
@VerizonSupport Yes I am
@204918 Does this happen on all TV's or just one?
@VerizonSupport One of three TVs
@204918 Have you had a chance to remove the coax and make sure it is undamaged and then reconnected tightly? ^RMD
@VerizonSupport Yes, the coax was removed and checked. The cord looks fine, I also tightened it and I’m still receiving the same issue. These were also instructions technical support online gave me, and also the instructions from the box. Still no to avail.
@204918 To see if there is something wrong with the box, swap two of the boxes and see if the problem stays with the box or the location.
@VerizonSupport I just swapped the two boxes and the problem seems to stay with location not the box.
@204918 Are you able to attempt swapping coaxial cable as well?
@VerizonSupport No I’m unable to switch the coax cables
@204918 Please follow and DM us. ^RMD