@115830 I then had to wait nearly 2 days for an email reply and still haven't had a refund I never complain in this manner but you don't seem to care about customers #tobigtocare 😠
@579940 Sorry to hear of the poor experience you have had. Did you receive confirmation of the refund in the email? ^ES
@AmazonHelp No I didn't the person on live chat offered one but then insinuated I was stupid and encouraged me not to order again his supervisor was even worse. I then emailed and had to wait nearly two days for a reply which only came after I emailed again ..I wasn't offered a refund @AmazonHelp In the email just encouraged to order again from another seller at twice the cost . Forgive me for being sceptical but why would I do that ?
@579940 I'm sorry to hear about that Justin, what was the original issue with the order? If you check your orders, does it say it has been refunded: https://t.co/aaDyEz1VgE?
@AmazonHelp No I have twice tried to order peppa pig school set the large one and twice I have been sent the wrong one the smaller  order number is  
026-7117810-5209111. I wouldn't mind so much but now I won't get the correct item I wanted . To top it off my latest email encouraged me to @AmazonHelp Order again but at twice the price. You might insinuated I'm stupid on live chat but I'm certainly not stupid and won't be ordering again
@579940 Hi, I understand you were sent the wrong item twice. We would have to look into this more closely, hence why we are unable to replace it. The refund will take 5-7 business days to process. Is the item available from any other sellers? Apologies once again ^CR
@AmazonHelp Have you sorted the refund though ? I have ordered twice now from 2 different sellers one of which amazon recommended both advertised the item I wanted but sent the smaller version which i think is very poor . I now will have time find a new company who can fulfill what theysell @AmazonHelp I was offered another seller today at twice the cost ..please forgive me but I'm not paying twice as much for an item which will probably be wrong again
@579940 We can't view your account details on social media. We are happy to check if a refund has been issued, please contact us directly :https://t.co/JzP7hlA23B ^BZ
@AmazonHelp Thanks but I've now been waiting the best part off 2 days for an acceptable reply I've tried emailing live chat and now twitter and no one seems to be assisting me
@579940 I'd like for my team to personally look into this for you. Please send us your details here: https://t.co/nRdMnT28Tv ^LI
@AmazonHelp Thank you I have messaged the link you sent
@579940 Thank you, Justin! We will get back to you as soon as possible. ^DY
@AmazonHelp I appreciate it thank you @AmazonHelp Hi I've still not had an email or message or anything have you any idea how long this will take ? Thank you
@579940 After providing your information within the given link, you may receive a response between 24-48 hours. ^WM