@123127 there are 3 green dots on my screen and show on parts that are black, do you know a fix?
@306741 Oh no! This is not how it should be. May we know the Surface model you're using? Any troubleshooting steps tried so far?
@MicrosoftHelps Surface Pro 2016 i7 8gb ram 256gb ssd
@306741 How long have you been getting this issue? Does it happen when you are opening an app? Can you send us a screenshot?
@MicrosoftHelps it shows during when the white logo all the way until when the blue shutdown/hibernating/sign out/lock menu appears.
@306741 Got it. We suggest that you perform Surface Diagnostic Toolkit to diagnose the issue. Here's how: https://t.co/5PDCtrqOAc
@MicrosoftHelps do you know what causes this?
@306741 This seems to be an issue with the software of your device. Have you tried performing Surface Diagnostic Toolkit?
@MicrosoftHelps Yes i have and they are all green ticks
@306741 We suggest that you send us a photo of the issue that you are having. Let us know so we can further assist you.
@MicrosoftHelps It is the green dot near my thumb and camera https://t.co/KdE7kL2S2x
@306741 This is a possible hardware issue, we suggest that you visit our nearest store to have it checked: https://t.co/C929i8usn8
@MicrosoftHelps Where is the closest stores in Australia?
@306741 We suggest that you check on this link to check the closest store in Australia. Here's the link: https://t.co/5k1X5dpUxF