Hey @116245 your delivery drivers said they don't take bed and mattress upstairs. What did I pay delivery "to room of your choice" for
@467756 Hi is there anything i can help you with? - Emily
@ArgosHelpers Yeah I had a double bed and mattress delivered and dumped in my hall @ArgosHelpers The two burly delivery guys said they don't take upstairs
@467756 It is discretion if they decide to take the items upstairs as they are not insured to do so. - Emily
@ArgosHelpers So why does the website say to a room of your choice? I think it's pretty obvious that a double bed would be going to a bedroom upstairs? @ArgosHelpers It's very misleading
@467756 I'm sorry about that as we do try to get all items to the room of choice unless the staff have any health and safety is a concerns.- Scott
@ArgosHelpers I have a straight set of normal stairs and a large hall/ landing. They must not go up any stairs, so the website is still misleading @ArgosHelpers Oh and the were stood at my front door when they said they don't do it. So they hadn't even seen the stairs yet
@467756 Do you have an order number you can DM me, please? - Scott