@British_Airways BA0769 cancelled Oslo to Heathrow 200 passengers queuing with one person on desk!! Come on BA! No water offered. https://t.co/e525hWzHCC
@280097 Hi Stephen, due to the adverse weather we had to cancel your flight. We're sorry for any inconvenience caused. ^Helen
@British_Airways That's a pathetic response Helen. 200 passengers queued to a single BA employee, we got there at midnight after 4 hours in queue TBC @British_Airways Hotel provided was 1 hour away by taxi, we were told it would cost 100s of pounds, BA pay 50 max. Terrible terrible  customer service TBC @British_Airways Food voucher given out but nowhere open by the time the huge queue progressed!! Many people had to sleep in airport, I trained back TBC @British_Airways To Oslo and found a hostel, got to sleep 1.30 am now back to airport for 9am flight. No information given to queue! No water! TBC
@280097 We're truly sorry for the inconvenience caused, Stephen. We'll pass your comments back to the airpor managers. ^Linda
@British_Airways One of worst customer service experiences in my life @British_Airways You'll be getting many complaints and claims from passengers.
@280097 Hi Stephen, we're sorry about your experience. We will be feeding this back. ^Raj