Asked @Delta staff at @122122 TWICE if I could upgrade my seat and both employees told me I had to make changes at the opposite spot. @Delta @122122 I *LOVE* when employees can’t be bothered to communicate with each other and end up screwing me out of the upgrade I was willing to pay for! @Delta @122122 Also unsure why @Delta would rather just tell me no than let me give them money. Pretty poor business plan. @Delta @122122 To clarify - there are comfort seats available, but because an employee gave me false info, I’m not allowed to pay for an empty seat.
@314187 Hey Sarah, I'm sorry to hear about misinformation you received. Definitely not the Delta way, we must do better. *AJY
@Delta I agree. I'm a Mileage Plus member and am still unsure if I'll continue prioritizing Delta when I book my next flight. Extremely displeased.
@314187 That's not good to hear at all. We hope to have another opportunity to regain your confidence. *HKC
@Delta Considering the fact that I paid $34 to use internet that seems to work less than half of the time, things aren't looking great for you.
@314187 Wow, that's not good to hear. You may wish to reach out to our wifi partners @116462 regarding the trouble you are having. *HKC