About to drop @115888.
@556756 Hey, this doesn't sound good. Can you let us know the device/OS and Spotify version you're using? We'll check it out /NY
@SpotifyCares iPhone 6 Plus/iOS 11.0.3 and I’m using Spotify mobile ver. 8.4.22.515
@556756 Thanks. Just to check, are you getting any error messages? If so, a screenshot of it will be handy. We'll take a look /NY
@SpotifyCares No error message. The player disappears when you click on a song and the app doesn’t appear to be doing anything.
@556756 Hmm. Can you try logging out of Spotify, restarting your device, and logging back in to see if that helps? Keep us posted /NY
@SpotifyCares Gave it a shot. Still running into the same bug.
@556756 Got it. Can you try the steps here for us: https://t.co/EqisDMwZAT?
@SpotifyCares Dang. Tried the reinstall and still can’t get my Frank.
@556756 Alright. Can you DM us your account's email address? We'll check things behind the scenes /NY https://t.co/ldFdZRiNAt