Ugh @116021 as always making it impossible to enjoy anything on the internet.
@165301 Are you home now and experiencing a trouble with your service or connection? What's happening? -Dustin
@CoxHelp Disconnecting randomly from the internet for up to 30 seconds at a time.
@165301 Is this happening all throughout the day, randomly, or during a particular time? Are the lights on the modem going out? -Dustin
@CoxHelp Randomly and yes the lights occasionally go out. Have had several techs out but issues always come back
@165301 Is the power from your modem connected to a surge protector or is it plugged directly into the wall? -Maria
@CoxHelp Directly into the wall, direct wire into pc, have power cycled and tried everything on the list of things to do.
@165301 We can schedule a technician to further investigate this issue. DM your availability and a good contact number. -Maria