@633628 Oh no, that is to long. Allow us to assist from here. What issue are you calling in about? ^JRA
@VerizonSupport All TVs pixelated. Audio as well. Can't get help
@633628 Thank you for confirming. Next we would like to reboot the main terminal and main splitter. Do you know where the battery backup is?
@VerizonSupport Yes, in my crawl space @VerizonSupport Yes in my crawl space.
@633628 Great, it may be a poor coax connection at your main splitter impacting the signal. Can you locate your main coax splitter? ^JRA https://t.co/DiLfXdR9cz
@VerizonSupport everything is tight. Inside and outside
@633628 Apologies, reseat the connections as the copper may have developed some oxidation causing a poor connection. Reseating can resolve. ^JRA
@VerizonSupport At the splitter? @VerizonSupport Tv also says "inial download in progress, it takes a couple of minutes" however it has been 2 hours.
@633628 Yes, at the main splitter. Once you reseat the connections reboot the one that is downloading. ^JRA
@VerizonSupport Ok, will try. Not hopeful.
@633628 If you still have the trouble after reseating the coax connections follow us and send a DM. ^JRA