@British_Airways Good morning. When did your policy on carrying guitars on board change?
@451309 Hi Antonio, what part of our policy for travelling with a musical instrument are you referring to? ^L
@British_Airways That guitars must be in a hard case and checked into the hold. I was informed at check in. I wish I’d been informed before travelling.
@451309 Hi Antonio, did you contact us before travelling to let us know you would be carrying a guitar on your travels? We're sorry for any @451309 inconvenience this has caused you. We will try and make room in the cabin when possible but this cannot be guaranteed. 2/2 ^L
@British_Airways Well, it’s just never been policy before — as far as I know — that guitars are outright not permitted in the cabin. 1/4 @British_Airways If I bring a guitar in a soft case (so that it can be stowed in an overhead) and it is checked, there’s a high damage risk in the hold 2/4 @British_Airways But if I bring a guitar in a hard case, it’s definitely going to get checked into the hold — so then I risk damage from baggage handling 3/4 @British_Airways It’s a catch 22, and it makes me worry if I can travel on BA with a guitar for work, as I need the instrument intact at the other end 😕 4/4
@451309 Hi Antonio, we understand your concerns. As previously advised, we will try and allow it to be stored in the cabin but it cannot @451309 be guaranteed. We've passed on your comments for consideration next time this policy is reviewed. 2/2 ^L
@British_Airways Thanks. I’ve been on E170s where the ground crew have said, “The flight’s full, no way it’ll fit”, then there’s been a dozen empty overheads
@451309 Hi Antonio, this is disappointing to hear. We understand how important it is to keep musical instruments safe during travel and we'll @451309 do all we can to make sure all our staff are fully trained on this this and understand when to make allowances. 2/2 ^L