@SouthwestAir Thanks for ditching sister in law and infant. Classy move delaying flight for an hour and not holding the connnection #nolove @SouthwestAir @AmericanAir @116450 @Delta Do you guys agree with @SouthwestAir to let a client sprint with infant to connecting flight and not wait 5 mins
@408084 So sorry to hear of your family's troubles. Were they able to get re-booked? ^MS @408084 So sorry to hear of your family's troubles. Were they able to reach out to an Agent to get re-booked? ^MS
@SouthwestAir Yes she did. Had to wait an extra 3 hours though.
@408084 We know how frustrating delays can be. Thanks for hanging in there with us. ^MS
@SouthwestAir I guess that's the only choice. Lots of people missed connecting flight because of your delay. Might have to try different carrier next time
@408084 Do you mind sending her confirmation number over in a DM, so we can take a closer look at what was going on? ^MS
@SouthwestAir Just sent it over @SouthwestAir Thank you @SouthwestAir for helping us fix the issue and explain what happened. Appreciate your dedication to your customers
@408084 Glad we could help. We hope to welcome you all onboard again soon. ^MS