So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn’t recognise either source anymore for some reason. Any ideas? https://t.co/m9DPQbkftD @AppleSupport please read the above.
@135060 Let’s investigate this together. To start, can you tell us the software versions your iPhone and Apple Watch are running currently?
@AppleSupport My iPhone is on 11.1.2, and my watch is on 4.1.
@135060 Thank you. Have you tried restarting both devices since this started happening?
@AppleSupport I’ve restarted both, also un-paired then re-paired the watch.
@135060 Got it. When did you first notice that the two devices were not talking to each other. Do the two devices communicate through other apps such as Messages?
@AppleSupport Yes, everything seems fine, it’s just Health and activity.
@135060 Let’s move to DM and look into this a bit more. When reaching out in DM, let us know when this first started happening please. For example, did it start after an update or after installing a certain app? https://t.co/GDrqU22YpT