Hey, @115725 - PRETTY HARD TO TROUBLESHOOT WHY MY INTERNET ISN’T WORKING WITHOUT THE INTERNET.
@294676 Hello Austin, Are you able to locate your battery back up unit?
@VerizonSupport Yes
@294676 What lights are currently on it?
@VerizonSupport I just did a power reset to it and it looks like that took care of it (for now). Thank you!
@294676 No problem. Have a Great night!
@VerizonSupport Spoke too soon. Stopped working again. I did a power reset on the battery backup unit which was the temporary fix. @VerizonSupport Here’s what the box looks like. https://t.co/QJ52EYPJ8E
@294676 After the reset are you getting any red lights on your router? ^RMD
@VerizonSupport No, all green. Before I did the reset, the internet light was flashing amber though.
@294676 Please try your network again.
@VerizonSupport It worked for a little bit and now it’s down again. @VerizonSupport It keeps going in and out. Every 30 minutes or so it’s on, then shuts down.
@294676 Thanks for confirming. Did the internet turn amber again?