@116021 please explain how a bundle offer made by your retention team yesterday for $165 changes to $198 today #custsvcfail #15yrcustomer
@470109 Hi Michael . we can certainly review your account to see what is notated please DM account info. -Greg https://t.co/ovAKPb0TYC
@116021 @CoxHelp never did receive that call as promised via DM.
@470109  Hi, I can see that our request has been assigned to an account specialist, but they have not reached out quite yet. - Brian
@CoxHelp Svcs have been reinstated but not at the $165 rate promised. It’s troublesome @116021 didn’t keep their word for a 15+ year customer.
@470109 We’ve shared this with the Account Specialist and an update has been requested. -Maria
@CoxHelp @116021 @116021 @CoxHelp Thank you for making this right. My faith in your customer service has been fully restored.
@470109 You are very welcome. I am so glad that we were able to help. -Tiff