@British_Airways charging £1235 to change booking needed coz of #Irma when can't even get back to Miami. Holiday ruined.
@680376 Have you spoken to our Change Booking team for your best options, Steve? Sorry your holiday has been ruined by the hurricane. ^Gill
@British_Airways Change team say instructions mean no free transfer. Might change but paid as I can't go FLA or stay and wanted to get seat.
@680376 Hi Steve, please get in touch at your earliest convenience upon your return and we'll be in touch to discuss your experience. ^L
@British_Airways Phoned @British_Airways and starting all over again. Now shunted to Customer Relations which doesn't open until 1300. This is a nightmare. @British_Airways Now recorded message saying go on line due to I.T. Outage. @British_Airways Still waiting reply from @British_Airways to 2nd letter on 23 Oct as their first reply did not answer my first approach and ignored points raised re #irma rerouting. Also made errors on airport of departure so didn’t read my letter properly.
@680376 Hi Steve, please advise us of your Customer Relations reference, telephone number, email and postal address. Kind regards ^Jm
@British_Airways The ref number is 17012319. Telno 07963 239006. Address and email you will have on my account. I am concerned to put so much personal info on Twitter when I do not know who will get to see it. Regards, Steve Collier
@680376 Hi Steve, thanks for taking the time to chat. As discussed we're unable to reimburse you the cost that you paid to change your flights. Even though a policy came out after you made the changes. I'll email you a letter with the points that we discussed as well. Thanks. ^Raj