@O2 spot the problem. Which is correct? One is from the app the other is from log in on website. https://t.co/EBSCpgznZs
@368516 🤔 Let's take a look at this for you Evelyn, please chat with our online team: https://t.co/EVzkGH5WQZ
@O2 I will do that but this gets better. According to the app and website I pay nothing to upgrade but according to this I pay £56 to upgrade https://t.co/EbKr65ViMF @O2 Why is there different infor for things guys what's going on!!! Is there a tech prob at you guys end? My contract ends on 5 Jan 18 i know
@368516 We'll need to check the account to say for sure. Please chat on the link we sent before so we can take a look for you.
@O2 I'm trying that link and been waiting 1hr for the web chat to have an available agent. Even thats a prob in itself. @O2 The telephone team doesn't seem to understand what I'm saying they keep transfering me to different departments including upgrade department @O2 So I hung up as it was wasting my time
@368516 We're sorry for your experience with this. Drop us a DM. We'll be able to advise further from there ✉ https://t.co/5pyLDJBC6r
@O2 2 weeks since I brought to ur attention that my app say my upgrades in March 18 &amp; its still say that on my app even tho my upgrade is Jan 18
@368516 😢 Did you send us an email to the email address we provided Evelyn? We're unable to see that we've received one. DM us more. https://t.co/5pyLDJBC6r
@O2 Oh I forgot to do it. I will do that now @O2 Ok email sent via the email you guys gave me in DM.
@368516 👍 We've got it Evelyn. Our email team are available Monday to Friday and will be in touch as quickly as possible.