@AirAsiaSupport traveling to Singapore from Bali on 4th January. Want to cancel. How can we apply for refund given the situation is out of our control?
@222385 We're closely monitoring the activity of  Mount Agung volcano threat. We will contact you directly via SMS/Email if there are &gt;&gt;&gt; @222385 changes to our service. Sorry but cancellation is not allowed once the booking is confirmed as payments made are non-refundable &gt;&gt;&gt; @222385 (except India and Indonesia Domestic Flights, to/ from Korea subject to TNC). &gt;&gt;&gt; @222385 You may only opt for Airport Tax refund for International Flight in case of No Show. Thanks-Sha
@AirAsiaSupport I’ve just seen a comment saying you are offering for flights to be moved or give credit?? ? @AirAsiaSupport @AirAsiaSupport https://t.co/KKWinSUlD3 @AirAsiaSupport It’s not everyday a volcano is about to erupt... your policy is wildly unfair given the situation is out of our personal control.
@222385 Hi Sophie, that is only for flights up to 31st of Dec. All flights are operating as per normal and no other options are available-Y