Hey @115722, Check out my @55 result! https://t.co/QNI1xmeqC5 #speedtest - I pay for 100/100 . Help please?
@177474 That's not good. Are testing from a wired or wireless device? ^CAR
@VerizonSupport Thanks for the response! It's via wifi - tested in different areas of the house and speeds vary dramatically. Quickest I've got is 34 down
@177474 Are you able to test the speed on a wired device? ^TDC
@VerizonSupport Wired: 98.15 down / 71.56 up . Might be wifi broadcasting? Using WRT 3200 ACM router . @VerizonSupport Back to original wifi situation - Now 9.87 down , 11.85 up . This is all over the place and not consistent service?
@177474 What model router are you using?
@VerizonSupport WRT 3200 ACM by Linksys
@177474 We do not support 3rd party routers, do you have a Verizon Router?
@VerizonSupport I thought you did? https://t.co/CnqVxglqhY and https://t.co/tBcT4AYbCo
@177474 We are not able to troubleshoot third party devices, to determine if the issue is with the network we need to have our router connected.^TNT
@VerizonSupport Totally understand that piece - this issue actually happened previously when I had my VZ router only. I'm based in Peekskill, NY.
@177474 Are you able to connect our Verizon router or bypass the router and connect directly to your device?
@VerizonSupport No VZ router on the property sadly
@177474 If you hardwire in, everything is good and there are no speed issues. That means the signal we are providing is good. @177474 Once you use the 3rd party router and WiFi connect your speed drops. There is nothing we can do unless you have our router. @177474 Have you tried contacting Linksys?