Tidak bisa save spotify ke SD padahal memory masih available. @118266 @SpotifyCares
@165998 Hey there! Hey! We can help out in English via Twitter, but we also have Indonesian support via email at https://t.co/ZgU70TbP8M /JP
@SpotifyCares I can't save my downloaded song to my storage device even it's availabe
@165998 Thanks! Are you getting any error messages when trying to save your songs in your SD card? Can you send us a screenshot? /JP
@SpotifyCares Now seems I can use storage device to save. Bt the song I've been downloaded can't play offline. I hv to re-download. Where's all my songs?
@165998 Just to check, what troubleshooting step/s did you do before it worked? /JP
@SpotifyCares Setting - app - spotify - delete chache - uninstall - turn off my phone - turn on - install spotify. Then all of my downloaded song's gone! @SpotifyCares Just for the example https://t.co/V0r5WVSwGQ
@165998 Thanks. Since you reinstalled the app, all date are also deleted. You'd really need to resync your offline songs after reinstalling /JP
@SpotifyCares How? Show me the way
@165998 We can see you're on LTE. Make sure that you follow the steps at https://t.co/QyFvTgzOMP to allow downloading via mobile data /JP
@SpotifyCares I've change my signal to 3g and it's not working. https://t.co/ist88blyGi
@165998 Can you go to Your Library &gt; Settings &gt; Music Quality and urn the switch on for Download using cellular? Does that help? /JP
@SpotifyCares Done and still not working. I don't understand why I can't download using cellular. https://t.co/JClu6cBQWN
@165998 Can you DM us your account's username or email address? We'll take a look backstage /JP https://t.co/ldFdZRiNAt