@AppleSupport hi, I’m having troubles transferring music to my phone all of a sudden
@580277 Thanks for reaching out. We'd be happy to help. Could you tell us more about what's happening when you transfer music?
@AppleSupport It shows this and doesn’t copy https://t.co/P5IB0hHIPB
@580277 Thanks for the photo. Does an error ever come up, or does it just get stuck on that step?
@AppleSupport It says the previous picture and goes back the apple logo https://t.co/uub7cpiv1s
@580277 Okay. Let's make sure that iTunes is running the latest version so we can rule that out as a cause. https://t.co/g2HM9lnith
@AppleSupport I updated on the latest update I got
@580277 Perfect. It's a little difficult to tell from the screenshots; can you let us know if you're using a Mac or a PC with iTunes? https://t.co/GDrqU22YpT
@AppleSupport Pc with iTunes
@580277 Thanks! Let's continue our conversation in DM. https://t.co/GDrqU22YpT