@VerizonSupport my wifi is down and the troubleshooter is broken
@306919 Sorry to hear about the trouble. Do you get a red internet light after rebooting the router and have you had a chance to check if other Fios services are impacted? ^JRA
@VerizonSupport yes the light is red. tv and phone are both working fine
@306919 Thank you. It may be maintenance being performed. Do you know where the BBU is located for a reboot so the data port can be initialized? It can look like 1 of the 2 units.
@VerizonSupport yes, i have the second model from the left.
@306919 Hold down the Alarm Silence button for 15 seconds. ^TXA
@VerizonSupport okay
@306919 Thank you if still down, You can sign in with your credentials to check for outages at https://t.co/gkJFhhHD4i  ^JRA
@VerizonSupport i think my ONT might be broken, ive had to do this several times and it all leads back to the unit. also, theres a green telecommunication box on our street that has all of the coax and fiber optic wires exposed... yikes!
@306919 Please click on the following link to enter a secure chat with an agent. https://t.co/LIt3PzskWC
^TXA
@VerizonSupport ok! quick question, what do the letters at the bottom of your tweets mean?
@306919 It is our digital signature. ^JRA