@115722 had your service for about 12 hours and now the internet isn’t working at all...... not very happy right now.
@451988 Oh no! We are sorry to hear that. What lights do you see on the router? ^TXA
@VerizonSupport  https://t.co/DVMPXfwu3w
@451988 Thank you, is it just the internet or are all your Fios services impacted? ^JRA
@VerizonSupport All I have is internet
@451988 Do you know where your battery back unit is located?
@VerizonSupport Not sure exactly what your asking for @VerizonSupport I have a router that’s plugged in. That’s it.
@451988 There should be a battery unit that powers your service. It is located sometimes in a closet or basement.
@VerizonSupport Prolly in the basement. It just came back on for a minute....now it’s off again.
@451988 Are you able to reset your battery back up box? ^NHP
@VerizonSupport If I can find it.... it’s working right now though
@451988 No worries then, great to hear it is working. It may have been maintenance being performed in your area. Thank you for letting us know.^JRA
@VerizonSupport Ah okay. Yeah thanks for the quick response.
@451988 You're welcome Mike.