Spotify keeps giving me an error saying songs aren't available over &amp; over again. Both mobile &amp; desktop. Its frustrating. Help @SpotifyCares
@323748 Hi Mike! Can you let us know the operating system and version of Spotify on your mobile phone and desktop? We'll see what we can suggest /FR
@SpotifyCares Hi! I'm running OS Seirra with 1.0.65.320.gac7a8e02 and iOS 11.0.3 with the latest version of the app. Thank you!
@323748 Could you send us the model of your iPhone &amp; the exact app version on it? You can check this in Your Library &gt; Settings &gt; About Spotify /LP
@SpotifyCares Yes, no problem! iPhone 7+ and the app version is 8.4.22.515
@323748 Got it! Does logging out and back in help at all? Restarting your devices is also worth a shot. Keep us posted /LP
@SpotifyCares Logging in/out helps for a few minutes with most songs. But once I've played on both desktop &amp; mobile the songs are showing as unavailable. @SpotifyCares I get the message saying the song is not available and to import it. Such as Underdog by Banks.
@323748 Hmm. Can you send us your account's username or email address via DM? We'll take a look under the hood /LP https://t.co/ldFdZRiNAt