@Safaricom_Care refund the money you deducted  from my line 0716967895 yesternight without sending me the tunukiwa mbs I had requested for..Asap
@704523  Hi, we have advised on call. We are following up on the issue under ticket number  1-DFOI8R4 .^CH
@Safaricom_Care so you are still working on it 24 hours later even after admitting that money was deducted without sending me mbs.what language do you people understand
@704523 See DM. ^PI
@Safaricom_Care what happened
@704523 Hi,apologies for the delay we are still following up on the issue and we shall advise once resolved.^EA
@Safaricom_Care do you realise that you have never refunded my credit or sent me my mbs over a week down the line? ?
@704523  Hi Dancan, apologies on the time this issue has already taken, working to resolve the issue soonest.^DA