@SpotifyCares hi, Spotify isn’t set on offline but every time I’m not on WiFi it says “Spotify is offline” but my data is activate
@422419 Hey Camille, that doesn't sound right. What device, operating system, and version of Spotify is this happening on? We'll lend a hand /SY
@SpotifyCares iPhone 6, iOS 11.0.3 https://t.co/LjBrzL9HVr
@422419 1: Thanks! Just to check, are you only getting the issue when you're on 3G/4G? @422419 2: If you're getting any error messages, can you send us a screenshot for us to check? /SY
@SpotifyCares Yes, when I’m on WiFi it’s working @SpotifyCares I’m not on WiFi but on 4g so it should work https://t.co/hWtazjnw2f @SpotifyCares And this is not set offline https://t.co/seEeBVAKb4
@422419 Thanks for the info. Can you try giving your iPhone a quick restart? Let us know if it make any difference /SY
@SpotifyCares It’s working now, thanks
@422419 You're welcome! If you ever need anything else, just shout and we'll come running 🏃 /KL