@AmericanAir AA does it again....can't make on line rez. Get msg to all airline. Agent untrained. Try to charge $25+ 4 Imillion mile flyer
@471223 We understand how that could be frustrating and apologize if they tried to charge you. Can we help you with anything here?
@AmericanAir Train your people. Fix your rotten SLOW on line booking that kicked me off TWICE Treat GOLD like USAir did, tens times better that cheap AA @AmericanAir Offer me a credit and an apology as I spoke w both agent n supervisor
@471223 Please follow and DM your record locator and we'll be happy to share your comments with our leaders in Reservations for internal review.
@AmericanAir What credit are you prepared to give me today? @AmericanAir VAOUWZ @AmericanAir USAir was so much more customer friendly. They bought AA, but ruined the USAir name
@471223 We're very sorry for the frustration you experienced, and appreciate you letting us know where we can improve.
@AmericanAir Which means no credit? As expected
@471223 We're not able to offer anything.