@SW_Help - paid for two season tickets (weekly) that start tomorrow.. picked Staines as pickup location... guess what? Can’t load the ticket @SW_Help £82 out of pocket and no tickets on my smart card... how do I get my money back? ?
@312668 Hi Andrew, have you tried all Smart Card readers at this station? ^JM
@SW_Help Gate, platform (couldn’t try ticket machine as out of service). The ticket is a weekly that starts tomorrow.. Richmond to Staines.. @SW_Help Your system clearly broken for people who commute OUT of London.. was told I could pick up a day early in Staines... clearly incorrect
@312668 Sorry to hear that, please contact our dedicated Smart Card team on 0345 810 1010. They may be able to assist ^JM
@SW_Help If I fail to collect, is my money refunded? @SW_Help What time are the team available until?
@312668 They are open until 22:00 this evening ^JM