@GWRHelp I’m on the 17.20 from Newbury which left 7mins late. I only had 6 mins to make 18.09 connection to Bath. Can it be held?
@251819 Hi Sophie. If operationally possible we would look to hold but it can;t be guaranteed I'm afraid. Lewis
@GWRHelp Would you be able to give me the platform information?
@251819 The 18:09 from Westbury is currently expected to depart from platform 1. Lewis
@GWRHelp Look forward to getting a refund in about 8 months due to another poor performance from GWR. All because a train couldn’t be held for 2mins.
@251819 Hi Sophie. Really sorry for any issues encountered this evening. Which service are you referring to please? - Josh
@GWRHelp Newbury to Bath changing at Westbury. 17.20 delayed, so missed 18.09, 18.38 cancelled. Should be at family dinner now. Not Westbury.
@251819 Sorry that this is the case Sophie. A broken down cross country train in the Bristol Parkway area has caused delays and cancellations - Josh