@SW_Help any reason for the last minute cancellation of the 8:25 SUR to WAT? #Delays
@121111 Hello, on the previous journey, the train encounter a fault causing a delay to the next journey. This is the reason the train ran fast. ^AE
@SW_Help So it’s just cancelled at SUR? meaning the next train will be more overcrowded than normal if we can get on.
@121111 Hello, the 08:31 Starts from Hampton Court and would have have been the next appropriate service. Did you manage to board the train? ^AE
@SW_Help No as that’s the slow train waited for the 38 which was full so still waiting. What’s the policy on overcrowded trains?
@121111 The 08:31 arrives at 09:03, only 4 mins after the schduled arrival of the 08:38 service. ^AE
@SW_Help Ahh that’s good to know. But would be better if you ran the service you are supposed to. Isn’t that what your customers pay for? ?
@121111 I appreciate the frustration of the delays, I can assure you they are not intentional and we aim for passengers to be on time. ^AE
@SW_Help So when are we going to see the promised improvement in service and longer trains?
@121111 Longer trains are already being introduced to suburban and Windsor routes. You can see further informaiton on our franchise through 1/2 @121111 this link - https://t.co/Ru9Nn1TTMH  ^AE 2/2
@SW_Help Some great generic info good work by the comms team. Any detailed info about when improvements will be seen at stations other than Windsor?
@121111 I would suggest to keep checking the website for future announcements. Updates will be posted there. ^AE