I'm never buying from a third party seller on @115821 again. I took a chance on one that had 99% feedback and they're trying to pull a fast one on me.
@131059 Hi, I'm sorry to hear this. Without giving any personal information, can you tell us what problem you're having?^PJ
@AmazonHelp Hi PJ. I ordered a laptop from a 3rd party seller. They sent the right kind of laptop but it's lacking features that was in the description: suppose to be a 2 n 1 laptop meaning it's suppose have a touchscreen and fold into a tablet. The laptop they sent (cont) @AmazonHelp (Cont) lacked those features. I tried contacting the seller, they didn't reply. I submitted a claim, they finally replied saying they would give me a refund after they sent this laptop back, which is no bueno. I'm currently a student taking online classes and I need (cont) @AmazonHelp (Cont) a computer of some kind, so going through all the steps of sending the laptop back, waiting for my refund to be available, and then ording a new laptop and waiting for it get here will take too much time. I just want them to send the right computer I ordered. (Cont) @AmazonHelp I think I can mange sending them this one back first and waiting for the correct one. If you can help getting me the laptop I ordered, that would be amazing.
@131059 Hello! Apologies for the trouble this has caused. When did you file the claim?^CN
@AmazonHelp It was yesterday and I received the reply like an hour ago
@131059 Have you replied to the seller expressing your concerns about returning the laptop? Have you also asked if they are able to send the correct laptop out? - Jenna C.
@AmazonHelp Another representative (Jet N.) has emailed them on my behalf, but if it's gonna be like last time, I'm not expecting a speedy reply.
@131059 We allow seller's 2 business days to reply. Keep us posted!^CN
@AmazonHelp Also, I just want to let y'all know, all my anger and frustration is directed at this seller and not y'all. Amazon has actually been nice, professional , and helpful in trying to help me.
@131059 Not a problem at all! We completely understand the frustration when problems occur! Let us know if you are able to get a resolution with the seller. - Jenna C.