@VerizonSupport my fios ONT box has red ‘fail’ and ‘vid’ lights on. Battery power is fine. Unplugged red and black wires and didn’t help.
@401982 Sorry to see your services are down. When you unplugged the wires did you also unplug the AC power?
@VerizonSupport Yes I did
@401982 Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on. ^FEM
@VerizonSupport I tried first with AC power unplugged and then tried with it plugged in. Both times failed. @VerizonSupport I don’t see that button
@401982 Can you check on the power supply for a reset button.
@VerizonSupport Would that button be on the router? ONT box inside the house, or battery backup outside the house?
@401982 It would be on the power supply for the battery backup unit on the inside of the house.