@VirginTrains Award winning customer service?You are having a laugh aren't you? Been constantly ignored by you complaint goes back 18months!
@508348 Are we able to assist, Ashton? ^LC
@VirginTrains Was told NOT to travel (WGN - GLC) in January 2016 due to damage to West Coast Mainline &amp; that I'd receive a full refund - NOT HAPPENED!
@508348 Do you have a VT reference you can DM us? ^LC
@VirginTrains No I don't have one, but I do have a sarcastic email from Virgin asking me how my journey was. (I would have started my journey at MCV) https://t.co/LGKCSPrEFi @VirginTrains Here you go: https://t.co/nYulpOii2z
@508348 Have you made a claim for this at all? ^LC
@VirginTrains Of course! No replies to letters, no refund! Abysmal customer service!
@508348 Are there any reference numbers attached to any of your correspondence? ^LC
@VirginTrains Yes, see the last photo that I sent - it had all the details on that. Well all the details I was given by Virgin Trains. @VirginTrains Is this the standard procedure? Some responses then nothing at all? Seems like it!
@508348 Can we take your email address and we'll search our system for anything we can find, please DM us with it. ^PA https://t.co/hhfk9c3ylv