@VerizonSupport ridiculous service already resetted the router and second time the internet goes out
@190664 We are sorry to see that the internet is out. Is the internet light currently lit on your router?
@VerizonSupport Yes both lights are on
@190664 Thank you. Is the internet light red or white? ^DDD
@VerizonSupport The globe and bottom ones are both white
@190664 Hi Shirley, Have you reset your battery back up box?
@VerizonSupport Yes i did it came back for an hour and the wifi service went again
@190664 Thanks again. So the internet light is red again? ^DDD
@VerizonSupport No it came back again hopefully the service does not go again thank you!
@190664 Great, please let us know if we can be of further assistance. ^BAB