Please sort your shit out! FML @XboxSupport @117331 @10608 https://t.co/r0qkpfGfUV
@161815 Thanks for reaching out! This guide: https://t.co/TiK0STy8lG can help you troubleshoot; can you try those steps &amp; let us know? ^QZ
@XboxSupport Its not my internet and i have checked my Down, Up and ping already! :/ @XboxSupport I think its my Xbox rather than the games I'm playing! I can't enter the Xbox guide menu while playing 'The Division' :/
@161815 To clarify, did you get a chance to run through each page in that guide using the ✔️️ and ❌ buttons? ^QZ
@XboxSupport Yes i did!
@161815 Got it. Can you share your GT and a pic of your console OS currently: https://t.co/r74WEoaS96   ? ^IS
 https://t.co/3ZhVDWKaYU
@XboxSupport Gt: haz227 https://t.co/mkoGbX3Ukc
@161815 Thanks for that info. Let's have you try a factory reset, to get it to redownload  1 ^JL @161815 the latest system update: https://t.co/aaMK3PfO1C On step 7 select:  Reset and keep my games &amp; apps. 2 ^JL
@XboxSupport Ok, Just waiting for it to reset! Do i lose anything? ( Like Xbox home colour, Alpha testing?) I did select keep my games and apps! @XboxSupport Just did a test run while playing the game, I can talk in party chat and the choppy-ness while playing has decrease only slightly!
@161815 Is this after the factory reset? ^JL
@XboxSupport Yes!
@161815 Alrighty, in this case, we will need a picture of your network stats: Settings&gt;Network&gt;Network Settings&gt;Detailed  1 ^JL @161815 Network Statistics and your NAT setting on the console. Can you DM that to us? 2 ^JL