@SouthwestAir arrived at FLL only to find hotel I booked through you is closed and I wasn’t notified. Not how I expected to start my vac! !
@343031 Oh no, Zach! Did you book it online or through a Vacation Package? ^SW
@SouthwestAir I booked it online after I booked my flight
@343031 Zach, give us a call at 1 (888) 850 3958. We want to get this sorted out ASAP. ^SW
@SouthwestAir 15 mins on hold and counting ........ @SouthwestAir After waiting on hold for 20 minutes they could not find my reservation as it wasn’t booked through https://t.co/jVLu1LBo5D
@343031 Zach, our apologies. Is there a phone number on the confirmation info you received? ^SW
@SouthwestAir Yes 1-844-782-9792. I called them but was told I’d have to rebook myself online and they could only apply for a refund
@343031 Zach, what company were you talking to when you called? ^SW
@SouthwestAir Southwest hotels
@343031 That is powered by https://t.co/j2sHVJZNB8, so I'm not sure what's going on. They should be able to provide you a refund. Our apologies. ^SW
@SouthwestAir Since the reservation confirmation provided to me was alpha numeric they could not look it up, it had to be 10 digits long @SouthwestAir Surely there has to be someone at southwest who can call me in order to resolve this
@343031 Zach, feel free to give us a call at 1-800-IFLYSWA if we can help with rebooking or requesting a refund. ^SW