@AirAsiaSupport I accidentally booked the wrong flight to Siem Reap. The US office is closed. Can someone assist me today?
@759300 Oh no! Kindly DM us the booking number, we'll see what we can do, Miata. May we also know what seems to be wrong? -Miza
@AirAsiaSupport Cizh7s is the booking number. I booked for 12/4 and I meant 1/4. I was hoping to find a way to change dates without a charge since I just booked.
@759300 Sorry Miata, as booking is confirmed and payment are non-refundable. However as a gesture of goodwill, we may refund in &gt;&gt; @759300 &gt;&gt; term of Credit Account if you can provide us the new booking with correct date/time. Please refer here https://t.co/Qq2k9Qqv85&gt;&gt; @759300 &gt;&gt;on how to use and validity of Credit Shell. :) -Amie
@AirAsiaSupport I dont see a credit in my account?
@759300 You can make a flight change but it is subject to Change Fee + Fare Difference, Miata. Again, as a gesture of goodwill we may &gt;&gt; @759300 &gt;&gt; offer you Full Credit Account provided you make a booking for the correct one as claimed first. DM us for assistance. -Miza
@AirAsiaSupport ok. I sent a DM. hopefully I can recieve the credit to rebook. @AirAsiaSupport Can someone give me a call? I dont see a credit or a way to rebook without buying 2 more tickets.
@759300 Hi there, non-refundable once the ticket is confirmed. What we mean is you have to buy a new booking first and we will &gt;&gt; @759300 &gt;&gt; refund you in credit shell after receiving a new booking number from you. If you need further assistance, &gt;&gt; @759300 &gt;&gt; you may refer to this link https://t.co/njJjKCd6SV for our call centre. Sorry for any inconvenience caused.-Jimy