@Delta couldn't get me to EWR, so I can't fly @116450 back to ORD... Nothing like $300 wasted and missing your dad's 70th surprise party. 😢
@371196 I am really sorry to hear that, Ariel. We should get you going as soon as possible. *AFM
@Delta I missed the party and seeing my dad. No choice but to go back to Chicago.
@371196 Please accept our sincere apology and commitment to serve you better in the future. *AFM
@Delta Thank you. The staff I spoke with was wonderful. Its the urgency 2 back away from gate, 2 meet bloated KPIs, caused heartbreak. #FamilyFirst
@371196 You're welcome. We're happy to hear that our agent was able to help. *TJH
@Delta WHAT!? Read the convo history. D staff, great to work with &amp; I think they tried 2 help, but my problem wasnt solved &amp; was caused by Delta. @Delta I would have been able to celebrate my father's 70th w him, if Delta had any forward thinking and didnt try to meet inflated departure KPIs. @Delta A day spent at the Detroit airport in tears &amp; depression isnt how flying should B. Happy Birthday dad, Im sorry I couldnt spend it with you
@371196 I understand your disappointment. Disruptions to travel plans are frustrating especially when you're traveling for a special event. 1/2 *TJE @371196 I wish your experience had gone more smoothly and again apologize it did not. We hope to better serve you going forward. 2/2 *TJE