@Delta Hi Delta, my parents are elderly and flying with you in a couple weeks. Is there someone I can speak with to help them?
@302818 Do you have the confirmation  number and I will be glad to take a look? *HRO
@Delta Sent a DM
@302818 Thank you for your patience. Yes, I have that record and will be glad to assist you. I see two traveling. How can I help them? *HRO
@Delta Thank you! What are the options for older travelers? Anything I can do?
@302818 If they need assistance with connections or at the airport I will be glad to arrange that for them. Thank you. *HRO
@Delta Can we help them get to a taxi area ok? @Delta Can we help them get to the taxi area ok at JFK?
@302818 We can add a wheelchair or Meet and Assist to the record. *ALS
@Delta I think a "shuttle cart" to the taxi area would be so helpful, if possible. And any help with bags on / off the plane would be so nice too.
@302818 I have added an electric cart to the itinerary, but it is not a gaurantee service. *ALS @302818 Unfortunately, we don't have anyone that can assist with carrying their bags. *ALS