@117153 I've downloaded the latest app (deleted and reinstalled) and the log in screen does not even appear in the app once loaded
@213284 Hey Jack! Can you let us know the exact device you're using as well as the operating system versions it's running? /JL
@SpotifyCares iPhone 7 Plus, running 11.0.2. currently the log in screen just says "Log In" at the top, and the running intro video loop
@213284 Could you send a screenshot of how exactly it appears from your end? /JL
@SpotifyCares  https://t.co/hN0uZahKay @SpotifyCares It takes ~5 minutes between pressing “Log In” and getting to that screen. Then it holds there, with the video looping. Reinstalled twice
@213284 Hmm. Could you try removing the app again, restarting your device, then reinstalling? Also, does this happen on other devices? /JL
@SpotifyCares I figured out a fix after this happening a few times: go back to main screen, press Log In again: correct screen loads @SpotifyCares Literally, it's go back a page, go forward again.
@213284 It's good to hear that you can log in now. Just to check, after logging out, does the same still happen when trying to log back in? /JL
@SpotifyCares Yes. I logged out &amp; shut down app. It took ten minutes to blank log in screen + additional blank screens for every time I hit "Log In"... @SpotifyCares ...after that: I had to hit "back" button many times to get to original screen, pressed Log In, that worked. Log Out w/o App quit is normal
@213284 Just to confirm, does this also happen on any other device you have? Trying a different network connection might also help /JL
@SpotifyCares I see no reason to un/reinstall the application on desktop or continue to test this on different networks. Problem began with new mobile app
@213284 We understand. Let's continue troubleshooting on your phone. Can you DM us your account's username and email address? /JL https://t.co/ldFdZRiNAt