@AmericanAir - did you mess up our tickets on purpose because I complained? It’s a major disaster. @AmericanAir Why did you move my husband from a seat we paid for to a completely different seat 20 rows back?
@169838 We're not showing any seat changes. Please work with our airport team directly as the seat map is under their control at this time.
@AmericanAir We were supposed to be 17K and L. I verified this last night on the phone with an agent. They moved him to 27J. Those seats are not comparable @AmericanAir I’m particularly angry because last night, when I called and specifically asked if it had changed, they assured me we were booked in those seats. So today it was too late to get two seats together. @AmericanAir If they had been honest last night, I could have gotten comparable seats together
@169838 Deanna, we're seeing the same seats in the reservation. The change must have been made at the airport. Please work with them directly.
@AmericanAir Again, it was not. I know that because I’m siting in a different seat @AmericanAir It’s your flight. Not the airport’s flight. @AmericanAir I feel we should be refunded the upgrade fee
@169838 If you don't fly in seats purchased, they'll be refunded back to the original credit card used.