@115888, why can't listen to @18979 anymore? 🙁 @115888 @18979 Cc. @SpotifyCares HELP!
@211169 Hi Ana, help has arrived. Are you getting an error message when trying to listen to The xx? We'll take a look /ME
@SpotifyCares Thanks! No error message, I just press PLAY but nothing happens. I've tried it on other artists as well and I get the same issue
@211169 Can you send over your device model/operating system and the Spotify version you're using? We'll see what we can suggest /ME
@SpotifyCares I'm using Windows 10 on a Toshiba Satellite Pro. Spotify version 1.0.65.320.gac7a8e02
@211169 Just to confirm, are you using a public or private connection? Is it possible for you to restart your router? Keep us posted /ME
@SpotifyCares It happened both at work and at home, so both private networks. Just tried it on my Mac and it works - not sure it helps.
@211169 Thanks for the info, it did. Do logging out, restarting your device, and logging back in help at all? /ME https://t.co/ldFdZRiNAt
@SpotifyCares I've restarted the computer and uninstalled Spotify but the problem remains. When I try to play one specific song it says it's not available @SpotifyCares Could it be because I activated the Premium trial and it just went back to the free version?
@211169 You should still be able to play songs on-demand on the desktop app. Just to check, can you still play other artists' songs? /MU
@SpotifyCares The XX and alt-j I can't. I've tried others (e.g. Jamie XX and Broken Bells) and there was no issue
@211169 Can you DM us your account's username or email address? We'll check things backstage /MU https://t.co/ldFdZRiNAt