Never mind my isp is experiencing really bad problems it wasn't SE good to know good job @VerizonSupport /sarcasm
@745526 Good evening, what issues are you having with your service? ^RMD
@VerizonSupport Fios is out, I checked for usual basic troubleshooting (router lights, battery on white box, resetting everything) but none have worked @VerizonSupport Checked to see if it was down and apparently not the only one experiencing issues right now. What is going on?
@745526 Were any lights lit on the battery backup unit?
@VerizonSupport I just told you I did all the usual troubleshooting and found nothing out of the ordinary
@745526 We asked so that we could understand your issue. Can you tell us about the lights?
@VerizonSupport ...

System Status is green. No other lights are on in the box. Router lights are also green, no orange

Please don't treat me like I don't @VerizonSupport Know what I'm talking about. I wouldn't be coming to you for answers if I didn't find anything out of the ordinary after troubleshooting
@745526 Please follow and DM. ^RMD
@VerizonSupport No thank you. I know my case isn't isolated so anything you have to say to me you can tell me right here.
@745526 That may be true but i cannot have a tech take a look at your account without you being in PM. Please do so to continue. ^RMD
@VerizonSupport I've already had someone over phone take a look and they told me the issues are happening on your side not mine, so once again no thank you
@745526 So you already know this is an issue that we are working on in your area? ^RMD