@MicrosoftHelps my contacts on my windows Phone are gone. Still visible on pc. Please help.
@178967 Hi, Robin. Help is on the way. Which phone model and version of Windows are you using? Have you made any changes prior to the issue?
@MicrosoftHelps Great. Lumia 950XL with windows 10mobile. @MicrosoftHelps No changes prior to the issue.
@178967 Got it. Let's try to remove your Microsoft account, then set it up again. Check this for more details: https://t.co/NHMvYonooU.
@MicrosoftHelps Done. No change unfortunately. @MicrosoftHelps Oh wait. It says 'synchronizing' @MicrosoftHelps Hmm... Still this... No contacts yet... https://t.co/B2gVCmbOi3
@178967 Try performing a soft reset to refresh your phone. Press and hold the Volume down and Power button until it restart. Update us!
@MicrosoftHelps It works! Thank you!
@178967 Hi, Robin! We would like to improve our Twitter support. Let us know about your Windows experience here: https://t.co/NQMLlfZcjz. @178967 Hi, Robin! For security purposes, please remove the photo which contains your email address. Send us a DM if you have any questions.