@AmericanAir 
San Antonio
Active Service Member...very young man, overweight bag-no money...3:30am 
NOT ONE STAFF MEMBER offered helped 💔 @AmericanAir Young man was exasperated not knowing what to do. Me &amp; another lady went to numerous agents f/help... did I say this was at 3:30AM ? @AmericanAir We were going to split the overweight charge for this stranded young man but YOU wouldn't take two credit cards YOU wouldn't take cash @AmericanAir Other lady had flight to catch she gave me $50 in cash and I paid the $200 on my card so this young man could go home- to see his family @AmericanAir $200 so that a young soldier could go home. Not one apology not one kind word from NOT ONE American Airline employee
🇺🇸 disgraceful @AmericanAir It's not as if $200 is nothing to me
But if he were my child I would hope someone would step up
I certainly would've expect AA to be kinder
@554519 We'd like to take a closer look at this. Please DM the number next to the baggage charge or have the customer reach out to us directly.
@AmericanAir @120330 @127587
American Airlines 
Staff at San Antonio did nothing to assist a young active military man with overweight bag fee-heartbreaking😡 @AmericanAir @120330 @127587 Paid his $200 fee supplied AA with info they requested 
AA says : sorry bout your luck 
Rude staff must be acceptable but gladly took my $$
@554519 We help our military by providing three bags, up to 50 lbs each, at no charge when on personal travel. Overweight charges would apply.