@MicrosoftHelps The latest update to Windows 10 is causing my Dell Inspiron 17 with i7 CPU and 16 Gb ram to freeze, why! ?
@325906 Hi. Let's sort this out. To solve your concern, please check Sangeeta Sarkar's post here: https://t.co/rDZsFDKfKD.
@MicrosoftHelps I've had a look and it says to update bios and drivers, all of which were done just the other day prior to the Windows update.
@325906 Thank you for the info. We suggest that you perform a clean boot to improve the computers' performance: https://t.co/JNx042FXtN. @325906 Hi, Syenta. Just doing a follow-up on your case. Are you still experiencing the issue?
@MicrosoftHelps Nothing has changed.
@325906 Thanks for the update. Just to clarify, were you able to perform a clean boot? @325906 Haven't heard back from you yet. Were you able to perform a clean boot? Was your issue resolved? Please let us know.
@MicrosoftHelps Issue still not resolved
@325906 2/2 Answer Desk help you out step-by-step for your concern here: https://t.co/kmAi7GDxpb. @325906 1/2 We still want to make it right for you and, we also want you to save time and effort on this matter. Let our experts from
@MicrosoftHelps The only thing that has happened to my laptop is your update and since then things have slowed down.
@325906 Just to clarify, have you tried contacting Answer Desk on the link provided? @325906 Hello! Following up with you to see if your issue got resolved. Message us back if you need further assistance. Thank you.