@XboxSupport I need help with my game not loading
@348981 Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes. ^BL
@XboxSupport It’s a Backwards compatible game. @XboxSupport It will freeze on the Xbox 360 Screen
@348981 Were you able to try the step that we suggested at all? ^BL
@XboxSupport Yes, it freezes at the Xbox 360 loading screen. I restarted the game, my internet, console about 5 times. Didn’t work
@348981 Let's go ahead and uninstall the game then reinstall it and check again. ^BL