@SpotifyCares hi! I've had a problem with my Spotify for over a month now. The app for my phone keeps telling me I'm offline. Please help me
@174039 Hey there! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest.
@SpotifyCares Sure. I'm using the One Plus 2 with Android 6.0.1 and Spotify Version 8.4.21.508 armV7 @SpotifyCares I used to have premium till it started to do that
@174039 Got it. Does logging out and restarting your device help? Let us know how it goes /RC
@SpotifyCares No tried it a dozen times. Even uninstall it and reinstalled it multiple times
@174039 Thanks for letting us know. Does it happen over 3G/4G, WiFi, or both? /SY
@SpotifyCares Both. @SpotifyCares I recently moved countries. Could that be the issue?
@174039 Can you DM us your account's username and email address? We'll take a look backstage /SY https://t.co/ldFdZRiNAt