@AskAmex I haven't got my Amex Hilton Surpass sign-up bonus 3 months after meeting the spending requirement.
@385119 Good morning Bin, thx for tweeting us. Oh No! Have you escalated your concern to a supervisor? ^Naomi
@AskAmex I chatted with Amex Customer service 3 times on this, and I was asked to wait for another 6-8 weeks... this is unbelievable.
@385119 I would be happy to investigate. Do you have time to chat securely through our website so I can see your account? ^RK
@AskAmex Yes I can do it. But how do I reach you on Amex chat?
@385119 Has the allotted time frame of 6-8weeks passed since you met the spend threshold? ^Naomi
@AskAmex It’s been over 3 months
@385119 Do you have time to secure chat with me? ^N
@AskAmex Yes I do
@385119 Great! Please go to: https://t.co/crJMnNwi0H, log in, and select code:10166 and we will continue our conversation there. ^N @385119 Hi Bin, I have an update regarding your account. Pls let me know when you have a chance at your leisure. ^Naomi
@AskAmex So what did you find out?
@385119 I have great news! The account has been remediated; you should see the update within 24-48hrs. ^N
@AskAmex Thanks for the update and thanks for your effort to make it happen!
@385119 My Pleasure! Thank you for allowing us to regain your faith. Have a great day. ^Naomi