I am so annoyed. What is so hard about sending a phone @116297 ?
@165513 Can you tell us more about what's going on? We're here to help anyway we can. ^AW
@AsurionCares Sure, I tried filing a claim on your website, but the company refuses to send me a phone to my address in LA where I am currently living.
@165513 Have you tried filing your claim using a different web browser? Does the address include a PO box? ^AW
@AsurionCares That's not the issue. I sent in the required affidavit and ID picture, but my ID is expired and I don't have any other since my wallet was @AsurionCares stolen. I cant wait two-three weeks for one to arrive from the DMV. What other options do I have at this point? In what other conceivable @AsurionCares way am I supposed to prove that I am myself. This is RIDICULOUS. I have been calling/chatting with you since 8:30 in the morning!
@165513 Rest assured, we hear your concerns. Lets take a look into this for you. Who's your carrier? ^AW
@AsurionCares Sprint
@165513 We can use the ID if it hasn't been expired more than 30 days. 1/2 ^AW @165513 You can also complete your claim using a US Passport, Military ID, State or Federally issued ID or Green Card. 2/2 ^AW
@AsurionCares I am undocumented so no to all of the options you provided above. Your customer service has been the WORST. Completely inept.
@165513 We'll be glad to discuss the policy with you further. Please provide us with the best contact number to reach you. ^AW