@VirginTrains please can you advise why the 10:38 from Liverpool to Euston is still sitting at Lime Street? How long until we leave?
@292420 Apologies Peter, this is due to a signalling failure I'm afraid but we hope to have you on the move asap ^HP
@VirginTrains How do I get the cost of my ticket back thanks
@292420 If you haven't travelled then it's via point of purchase otherwise it's https://t.co/k6CXblMZYQ ^PA
@VirginTrains How do I get a refund for the useless WIFI one just paid £5 to use? @VirginTrains And the plug socket in my table doesn’t work @VirginTrains This is pathetic, 40 minute delays, no WiFi even though I’ve paid £5 and now I can’t charge my phone
@292420 1/2 Hi Peter, sorry to hear this. Please speak to staff as they should be able to reset the sockets for you. @292420 2/2 Have you been able to connect to the Wi-Fi at all? ^HP @292420 You can claim via __email__ ^PA
@VirginTrains Connected and every time I open bt sports it freezes @VirginTrains And I’ve tried other streams and the same happens, either freezes or won’t open
@292420 We don't support streaming Peter. ^PA
@VirginTrains Then maybe that should be made clear. Also as I have the BT Sports App that should work properly and it doesn’t as the WiFi is so poor
@292420 We do when you purchase it ^PA https://t.co/vdg7SXkTgB
@VirginTrains That never appeared! Also why advertise BEAM “stream hundreds of hours of TV episodes &amp; Movies for free”
@292420 Sorry to hear that Peter. You can watch movies and TV shows via our BEAM app, as this works on a separate network to our wifi