@GWRHelp assuming the 16:03 Bristol Parkway - London Paddington can’t be held?? On the delayed 15:41 BTM - Parkway, currently due into parkway 11 mins late at 16:03 @GWRHelp Never mind, getting more &amp; more delayed now. Seriously hate the trains. Given myself 2 hours spare to get to my final destination &amp; now looking unlikely that’ll be enough time.
@148014 Hi Natasha. Sorry for the delay. The 15:41 service was delayed due to following a late running preceding service. Apologies for the problems this has caused. The next train to London Paddington us at 16:33. Lewis
@GWRHelp Ok, so due into London 40 mins later than planned (assuming we aren’t delayed further...🙃), as the 16:33 takes 10 mins longer than the 16:03. At what point does this journey qualify for a refund (partial or otherwise)? So stressed.
@148014 If delayed by an hour on that journey you can claim compensation. Lewis
@GWRHelp Beginning to look likely. Any idea when the signal problems will be fixed - currently stuck at didcot parkway with no departure est. Signal issues are so common in this area I’ve lost track of how often I’ve been delayed here.
@148014 That service is currently expected to reach Paddington at 18:37. Apologies again for the delay. Lewis
@GWRHelp Finally arrived nearly 1hr 30mins late due to delays. Assume I can’t claim as the delays were split on 2 trains? Going to miss the first half of the show I’m due to see. Overall a great Friday 🙁
@148014 Hi Natasha. Really sorry for this. Including train times what full journey did you make please? - Josh