@sainsburys 1st use of your Hot Curl Brush. Melted and bend under heat &amp; a pinch point that's ripped my hair out!! 😱 https://t.co/tdR4yUw9ml
@297065 Really sorry about this Helena! Are you okay? When did you buy it in? Do you still happen to have the barcode number? Faiza.
@sainsburys Well my hairs been pulled out and my brush is melted, but I'm fine 🙄I got it in the Redditch store on the ring road &amp; no, packet in the bin
@297065 Thanks,do you remember when you bought it? Faiza.
@sainsburys Yes - about 1.5 weeks ago.
@297065 ...you'll be able to get a refund/replacement. Hope this helps, Sam. 2/2
@sainsburys I paid by card but spent about £40 in there so not just the 1 item?
@297065 If you return with your bank statement, showing the transaction, this will also act as proof of purchase. Goldie
@sainsburys Ok - thanks but do I need the packaging as that's binned?
@297065 ...They will be able to advise you further. Thanks, Karen 2/2
@sainsburys I took it and they said that I needed the packaging and receipt. Really not good service at all
@297065 I'm very sorry Helena, the store should've refunded you. Could you DM me the name of the colleague you spoke with? Click below. Ewan https://t.co/MdMtnTlX6H