Why does @marksandspencer at Marylebone close BEFORE station closes. 22 potential customers in 8 minutes.The delight on his face says it all https://t.co/N7BzJROGO6
@482662 Hi Rob. We need to make sure we have enough time to get the store cleaned and sorted ready for the next day before the station closes!
@marksandspencer True, but not related to when staff start turning customers away while others shop. What are official opening times of that store please?
@482662 The store shuts at 11pm.
@marksandspencer and opens at?
@482662 7am Mon - Fri and 8am on Sat and Sun.
@marksandspencer This needs to be reviewed, staff are trying to be helpful and open the doors later but leave customers with an inconsistent experience @marksandspencer Which destroys overall customer satisfaction. Far better to stay open later and be consistent so we can rely on @marksandspencer
@482662 We'll get your comments passed over to the store management team Rob.