@nationalrailenq why does your website show me this when I click my password reset link sent to me 2 minutes ago? https://t.co/J0ENt06oPx
@452352 Hi, would you be able to try logging in / requesting a new code? If that doesn't work I will ask someone to look into it for you
@nationalrailenq Have done 7 times since yesterday at 1400
@452352 Sorry about that, were you logging in for alerts or to buy tickets?
@nationalrailenq to track a ticket, so I could go back to it.
@452352 You will have ordered your ticket from the train operators website. Do you have a confirmation email? (1) @452352 This will tell you which company you bought it from and you will be able to log in and track your ticket on their site. (2)
@nationalrailenq No I haven't. I just wanted to save a service route on your website. I was required to create an account to do this. I don't know my (1) @nationalrailenq my password and can't reset it because the link doesn't work. I wanted to use your site to track the train ticket.
@452352 We don't sell tickets on our website. A log in for our site would be used for station alerts.
@nationalrailenq Is this helping me reset the password for my account? I know what services you provide. @nationalrailenq The login is used to 'save' a route you are looking at for prices etc. I click the button and it says I need to register to use the feature.
@452352 Sorry, I wanted to make sure it was our site that you need and we do not sell tickets. Was it a journey alert you signed up for?
@nationalrailenq Not to worry, it was saving a route to review later.
@452352 Would you be able to try and re register without using the password generator?
@nationalrailenq the password generator was a catalyst to this, but no the cause, however, I will try as your suggestion. @nationalrailenq Error message - please check the following fields:
This email address has already been registered.
@452352 Could you DM your email address so I can ask someone to reset the password for you?