@115722 can you guys help me? my router is plugged in and everything is connected but there’s a red globe and https://t.co/w8L8RQFVEC says i have no coax connection. please help
@270787 We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know. ^DDG
@VerizonSupport Have done this 30 times but will try again
@270787 Thank you for trying. Do you have access to your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage. ^DDD
@VerizonSupport I have access to it. I tried unplugging and replugging and still didn’t work.
@270787 Thanks for trying that. Is the System Status light green currently? Also, is there an Alarm Silence button? ^DDD
@VerizonSupport The light is green and there is no alarm button
@270787 Thank you for checking. Please follow and DM us when you get a chance. ^DDD
@VerizonSupport This is what I see https://t.co/4SL1u163O6 @VerizonSupport Done
@270787 Press and hold the blue "ONT Reset" button down for 20secs. This should reset and restore your services. Let us know if this helps. ^DDG