Phenomenal work @VirginTrains everyone sat on the floor despite having actually BOOKED tickets. Congratulations. Well worth the £50. https://t.co/gdbdSii09B
@328134 Not great to hear Tristan, which service are you travelling on please? ^HP
@VirginTrains Thanks for answering, my fiancée and I are on 19:07 to Liverpool Street from Euston. People have just been overbooked, maybe swapping seats?
@328134 Apologies for this issue Tristan. Did you originally have seat reservations for this service? ^HP
@VirginTrains We did, Seats 11 and 12 Coach A but when we had arrived there were people sat there along with others in their place etc...
@328134 1/3 Sorry to hear that Tristan. We've had reports of some services being full and standing this evening due to many travelling @328134 2/3 for the half term break. Apologies for the inconvenience this has caused. You can make a claim for compensation for not @328134 3/3 being able to get your seat by contacting our Customer Resolutions team here: https://t.co/und0el7f8C ^HP