@VerizonSupport help
@819581 Help is here! How can we assist? ^DDG
@VerizonSupport My internet went out and it now says limited on my router has an orange light any way i can get help on how to fix or a number to call?
@819581 Have you reset the router?
@VerizonSupport 4 times
@819581 We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know. ^DDG
@VerizonSupport it didn’t change 😢
@819581 Do you happen to know where your BBU is located for a reboot so the data port can be initialized? It can sometimes be located in a garage or basement and can look like 1 of the 2 units. ^JRA https://t.co/daRUxQemQ9
@VerizonSupport mine is a square doesn’t look like those but it’s right here next to me
@819581 Thanks! Do you see any kind of reset button on it? ^DDD
@VerizonSupport not that I see
@819581 No worries. Is there at least a power cable plugged into an outlet? ^DDD
@VerizonSupport that yes
@819581 Can you unplug the power for about 30 seconds to a minute then return the power?
@VerizonSupport i did and the internet slot is still orange
@819581 Thank you for trying. Please follow and DM us so that we can take a deeper look into this for you. ^HSB