@MicrosoftHelps For the love of GOD what has your last update done to Word?? My fellow editors all notice the problems: lagging and freezing being the biggest ones.
@226461 Hi. Thank you for reaching out. Just to clarify, which version of Office are you running?
@MicrosoftHelps 2016. And Windows 10. Which was preinstalled on the machine.
@226461 Hi. Let's work on this. To make sure that the Office is up-to-date. You may follow the steps on this link: https://t.co/61up73cOif.
@MicrosoftHelps Was this the horribly long recent update? @MicrosoftHelps I went to Settings&gt;Windows Update. It says my device is up to date.
@226461 Let's get that resolved. You may check this article that may help you repair an Office application:https://t.co/FSPkrw0XpO.
@MicrosoftHelps Thank you! This helped. @MicrosoftHelps Okay it’s hanging up again, but this happens, sadly, with heavily edited documents!
@226461 Thanks for the update. We suggest that you contact our Answer Desk for further support about the issue you’ve encountered: https://t.co/DTr2ZCk5kb.
@MicrosoftHelps I will but entire editorial professional associations report that Word historically freezes and lags if there are too many Tracked Changes to a document. @MicrosoftHelps The other thing that triggers freezing and lagging is lots of comments. And editors comment and query.
@226461 May we ask if you were able to contact our Answer Desk support? If yes, could you send us the service request number via direct message? @226461 Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍
@MicrosoftHelps I had to delete Malwarebytes. I couldn’t reach out to the help desk because I had a midnight deadline (Word problems added 2 hours to completion time). 1/ @MicrosoftHelps I have never spent less than 3 hours on the phone. Usually Office tells me they aren’t Microsoft and Microsoft tells me to go back to Office. It’s a project. For Monday. 2/
@226461 Were you provided a Service Request Number? Kindly send it to us and we'll have it checked.