@O2 trying to upgrade as suggested by your app that I can. However, you don't seem to want or value my custom. Any comments?
@433871 🤔 Can you DM us a screenshot of what the app shows Steven? What phone are you trying to upgrade to? https://t.co/Xe5i4kfJ97
@O2 2/2 a bit more fight for my custom @O2 App shows the new refresh offer. I understand I may not be eligible for some packages for a few weeks but given the competition I'd expect 1
@433871 What's happening exactly when you try and upgrade Steven? Which phone did you have in mind?
@O2 Just trying to upgrade via your live chat where your 'advisors' seem to be encouraging me to switch to a competitor as 'they can't offer 1/2 @O2 2/2 The same deal as a third party provider' I mean it's fair enough if that's what you want but it's a bit of a nonsense. Oh and Samsung s8
@433871 Ah okay, we're unable to price match another company. However, we'd always offer you the best we can at the time of upgrading.