@AppleSupport my @115948 has still been down since morning. Any idea how to fix it? ?
@793338 We'd love to help you enjoy your Music. What's going on? What iOS version are you on?
@AppleSupport The screen froze every time I open Apple Music and no song has been able to play. My iPhone 7 has 11.1.2 IOS
@793338 Were there any changes prior to this? Does this happen on and off Wi-Fi?
@AppleSupport No, no changes at all. It only happens when the WiFi is off
@793338 Do any other applications have problems using the cellular connection? In Settings &gt; Music is Cellular Data on?
@AppleSupport No other apps have any problems + I don’t use cellular date &amp; it’s always been off
@793338 This may be why it does not play off of Wi-Fi. Are you an Apple Music subscriber?
@AppleSupport Yes of course for more than 2 yrs. my last payment was on the 30th of October
@793338 Were you able to use Apple Music over cellular in the past? Let us know in DM using this link: https://t.co/GDrqU22YpT