How long should one stand at gate desk w/suitcase &amp; briefcase before 1 of 4 uniformed @AmericanAir staff greets them? @56104
@553520 Our agents should always make themselves available if there's no other customers in line. Our apologies if that wasn't your experience.
@AmericanAir I was the ONLY one there. Stood there for 5 mins. Two of them were literally 2 ft from me for part of that time. Acted like I wasn’t there. @AmericanAir I finally had to ask “is someone able to help me”?
@553520 That's certainly not the warm greeting we had planned for you, Rene. We'll do our best to turn things around once you're on board.
@AmericanAir I appreciate the pep talk, but do you know where I was flying to?
@553520 Yes we do, Rene, as we have your reservation by your name. We appreciate you letting us know. Our sincere apologies for any rudeness.