The fact that @GWRHelp don’t put ‘super off peak’ options on self derived machines enrages me behind words. Making me pay £10 extra for absolutely no reason? Nooo buddy 👋🏼 

#NoTicketForMe
@765748 Hello. Can you clarify what you mean please? Can you give details? Natalie
@GWRHelp On the self-service machines you’re never able to select ‘super off peak’ - only off peak. Event though I AM on a super off peak train. Luckily I had a lovely ticket man who let me buy a super off peak off him without hassle
@765748 Which station was this please and what time did you try to buy a ticket? Did you speak to staff at the station? Natalie
@GWRHelp No staff at the station and it’s on all ticket machines including Paddington
@765748 Which station did you go to and what's the full journey please? Super Off-Peak should be an option if this fare is available on a specific journey but it may not necessarily show on the favourite/common fares screen. Natalie
@GWRHelp Kemble x
@765748 Thank you. Were you travelling to Paddington? What time were you at the station please? Sorry we need to have all these details to report this properly and get it looked into. Natalie