hey @MicrosoftHelps my computer just stopped working after updating whats going on buds @MicrosoftHelps i cant even contact customer support on my laptop or phone! groovy!
@494915 We got your back, Em! To clarify, which version of Windows are you using? Any recent changes made before the issue started?
@MicrosoftHelps windows ten? surface pro 2 i think @MicrosoftHelps i just updated it and now every time i log into my guest acct it locks me back out a second later ran update trouble shooter... @MicrosoftHelps gave me error code 0x80300113
@494915 1/2 Got it, Em. Corrupted or missing files and/or drivers could be the cause of this error. To clarify, you recently updated to @494915 2/2 Fall Creators Update? If you can still start in Safe Mode, go to Device Manager to update outdated drivers.
@MicrosoftHelps yes it was the fall update ive been on device manager it doesnt say anything needs updating
@494915 If that's the case, please run the Surface Diagnostic Toolkit to check for possible corrupted files here: https://t.co/B14FR7rtYq @494915 Hi. We'd like to hear from you if we were able to help you resolve your concern. For further assistance, you can send us a tweet. @494915 Hi Em. We'd like to know how we can improve our support on Twitter. You can share your experience here: https://t.co/gJAXLeYaK9