@115722 your support page is a piece of garbage. I'm trying to fix a channel unavailable error, and it keeps asking me to login. @115722 and then when I do, it keeps taking me to the main account dashboard, which is useless.
@359452 We'll be glad to help! How many channels are you getting that error on? ^DDD
@VerizonSupport Undetermined, a lot of them but not all. Not just HD channels. I've power cycled both the STB and VZ router (haven't touched ONT). @VerizonSupport For example 509 doesn’t work (CBS) but 550 does (USAHD).
@359452 Appreciate that info! Can you try disconnecting both power and coax cables from the box and wall jack? ^DDD @359452 We want to make sure the needle wire is straight on both ends. Reconnect everything after 30 seconds. ^DDD
@VerizonSupport It almost feels like an account provisioning issue, but I don’t recall making any changes to the channel lineup recently.
@359452 That error message is associated to a signal issue. ^CAR