@Ask_Spectrum Experiencing an internet outtage- zipcode 44060
@423147 Your modem appears to be online and providing an IP address to an external Linksys router. Has service returned? ^PS
@Ask_Spectrum No- both my modem and router appear to be functioning but none of my internet reliant items (phone, laptop, etc) have internet connection
@423147 Would it be OK if I send an update to the modem to see if it responds? It will reboot if I do so. ^PS
@Ask_Spectrum Yes, that is ok.
@423147 The modem has reset and still shows the connection to the connection to the Linksys router. Are you able to get online now? ^PS
@Ask_Spectrum No, here is error I'm getting on phone...(LandofOoo = router name) https://t.co/FNQYDNP6lM
@423147 Do you have the ability to connect a device via Ethernet, either to the router or directly to the modem?