@AskeBay any chance of getting the complaints procedure today?? ?
@336454 Your complaint has been escalated. Please refer to our User Agreement https://t.co/KWLC111xCc for further info. ^VM
@AskeBay That's weird that because a day ago you were telling me there is no escalation process??? Hmmmmm @AskeBay The user agreement doesn't specifically mention a complaints procedure. Send me the details of your complaints procedure @AskeBay When should I expect to hear from someone?
@336454 We can pass along your feedback, but this "escalation" does not result in a contact back. Sorry for the confusion. ^B
@AskeBay Seriously? Why is your customer service so bad? So how do I complain higher?
@336454 While we do not have escalation options on Twitter, you are welcome to contact customer support and ask for a supervisor. ^B