@Ask_Spectrum hey it's me again ... tell my why the DVR is not setting up programs to record? Does it have to be this difficult 😑
@714212 I apologize for the issues with the DVR. Are you trying to schedule the recording through the set top box itself or through the app? ^RT
@Ask_Spectrum Thru the set top box @Ask_Spectrum So we missed this week's #TGIT shows  😡
@714212 Would it be okay if I sent refreshed information to the box? This would cause it to reboot. ^RT
@Ask_Spectrum That would be fine, what do you need from me?
@714212 We have the account information from the last time you reached out to us. I have sent the refreshed information . Can you confirm if the box is rebooting? ^RT
@Ask_Spectrum It's rebooting now! I'll let you know if we are able to schedule recordings
@714212 Thank you for testing it for me! Sometimes the box reboot can take a while, so if it takes a few minutes, that's totally normal. ^RT
@Ask_Spectrum It worked! You're the best! ☺
@714212 Thanks! I'm glad it's working now. If there's anything we can look into for you in the future please feel free to reach out to us at any time. ^RT