@XboxSupport i am currently trying to download a game and it is getting "installation stopped" at 87 and 99 precent, i tried everything i could find online, what do i do please help!!! !
@253870 Hi there! Is the game on disc or digital, are you using an external hard drive with the console, and is the console plugged into a power strip? ^JL
@XboxSupport thank your for getting back to me. it's on disc, it's an internal, yes it is plugged into a power strip
@253870 Alrighty, let's unplug the power strip and plug the console directly into a wall outlet as the power strip can cause the console problems. ^JL
@XboxSupport the problem was fixed by your online support team
@253870 Awesome! Let us know if we can assist with anything else. ^JL
@XboxSupport my installation won't move up unless i'm watching it, what should i do now
@253870 We would leave the console be until that finishes and let us know if it does not finish up by tomorrow. ^JL