This has to be the biggest inconvenience. Not to add it has been handled unprofessional @GWRHelp
@130367 Hi Malika. Sorry to hear this. What journey are you making? Also, what service were you booked to travel on? Rach
@GWRHelp Hi Rach I am waiting at Worcester Forgate currently. Myself, partner and sister were booked onto the 20:59 to London Paddington
@130367 This train has been cancelled due to a train fault. My sincere apologies for the cancellation this evening. 1/2 Rach @130367 As you were delayed by over an hour you can claim compensation here: https://t.co/kZncdam7bx.
@GWRHelp I totally appreciate at that as I did once work for a train company and I am aware these things do happen from time to time. @GWRHelp The main issue i have with this situation is that you guys moved the service to run from Shrub Hill and did not notify anyone prior @GWRHelp This is completely unacceptable. We all have work at 9am tomorrow and will need to pay for a cab to travel across the city due to this delay
@130367 I will record your feedback on this. I do appreciate information provision during disruption is vital. Rach