@sprintcare trying to upgrade my iPhone online but screen has a small crack. What now?
@473768 Do you have insurance on your device (TEP)? -C.H
@sprintcare I don’t
@473768 You can return your device to Sprint. After assessing the extent of the damage, you will be charged a damaged device fee. -RA
@sprintcare Even though it isn’t a leased device? Purchased it when I renewed my contract 2 years ago.
@473768 Are you looking into a specific promotion that requires a trade in? -RA
@sprintcare I don’t think it’s required but I’d like to trade in my 6s to iPhone 8+
@473768 Unfortunately, we cannot use your device as a trade in device as one of our requirements for trade in devices -RA @473768 is that nothing can be broken, cracked or missing. -RA