shocking service at Twyford Station this pm - no ticket staff on &amp; automated machine unable to issue group save tickets!!? @GWRHelp #cheated
@484093 Hi Lee. Sorry for this. If you can't purchase the ticket you need at the station you can purchase on-board from a Conductor. Lewis
@GWRHelp hi Lewis, thank you. didn't realise that &amp; didn't want a fine so we all bought full price tickets. anything we can do?
@484093 If you send details and copies of the tickets to __email__, our Customer Support Team can arrange a refund of the difference. Lew
@GWRHelp great, thank you Lewis. much better service on Twitter it seems 😃
@484093 If it's easier and e voucher for our website is acceptable, I can do this now. I'd just need a picture of the tickets. Lewis
@GWRHelp thanks Lewis, that's great though i think the refund suits better. thank you very much for your rapid replies
@484093 No worries. You're welcome. Lewis.