Hey @VirginAmerica, I hate to be the guy that complains on Twitter but you need to respond to my email about a refund for a cancelled flight
@214174 When did you send the email? ~Angel
@VirginAmerica 12th October ! @VirginAmerica This is where you slide into my DMs... https://t.co/LhqbBD2YbG
@214174 Thank you. It can take 7-10 business days. You should hear back within the next couple days.~Angel
@VirginAmerica Hey, I haven't heard back. It's been almost 3 weeks - can we just get this done?
@214174 I am so sorry for the wait! We are working to process this for you -Jordan
@VirginAmerica You don't have any of my details and haven't responded to an email so you're not. Booking ref ADMOJS - could you please look into it?
@214174 We have requested the refund. Please allow 10-14 business days to reflect on your account. -Jordan
@VirginAmerica Thanks. @VirginAmerica So it's been over a month and I haven't heard a thing about this - what is going on?
@214174 I am not able to access this information. Can you please contact Customer Care at 1.877.359.8474  after 8 AM PST
-Andre
@VirginAmerica This is a joke.
@214174 I am sorry I can not access this information. Last thing I see is that a refund was requested and it can take up to 14 business days to process. During business hours customer Care has access to additional offices.