@MicrosoftHelps can you help friends pc had win 7 free upgrade to win 10 . win 10 has died we need to reinstall but no cd key help
@219181 Hi, Jereth! We're here to help. With regard to your inquiry, we suggest that you check this link: https://t.co/VpqbmsqXmX.
@MicrosoftHelps @116230 we dont know if she has a ms account linked so we dont know if the lisence is valid shell be reformatting and reinstalling 7  to 10 @MicrosoftHelps Windows seems locked mid install. Wont let us start over and reformat disc nor proceede past the initial start screen
@219181 That's strange. Did you get any error messages when you try to install? Is she using a Microsoft account to login?
@MicrosoftHelps Im reporting what shes telling me she tried to repair windows now itsclocked mid install @MicrosoftHelps I meed to know what forces it to only pwrmit upgrade not reinstall
@219181 To help your friend to address this issue, we suggest that you see this link: https://t.co/onpQlsZKRm. @219181 We hope that everything is working fine now. Share us your thoughts about our support here: https://t.co/H2fFO60UIm.