@VerizonSupport my router won’t restart. stuck on orange. live in Hackensack NJ.
@475576 Let's check for outages in your area. Click the link below to get started. ^NHP
https://t.co/xq2vGcwc3z
@VerizonSupport i dont my know username or password 😔
@475576 Have you tried to reset the router yet? ^NHP @475576 On the back of the router use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.
@VerizonSupport yes several times 😭 @VerizonSupport have tried. stays stuck on orange and doesn’t do anything.
@475576 Are you able to rest your battery backup box?
@VerizonSupport the ONT @VerizonSupport the Ont?? ?
@475576 Yes, the ONT.