@British_Airways still no updates. 2 members of staff at Verona Airport unable to share news on where the bus is... no news on app or web... https://t.co/aXfYUKkSKH
@192093 Hi Jack,  we're working to source transport to VCE and we'll advise when this has been confirmed. However, our ground handling 1/2 @192093 staff have now been updated so any queries they'll be happy to help you.^Jo 2/2
@British_Airways Hi - thanks for getting back to me. We were transported to a hotel near Verona last night and told we would be collected this morning. 1/2 @British_Airways Do you know what is happening today? What time will our flight leave and from where, please? Pain to go from Venice when we paid for Verona!
@192093 Hi, Jack. We're sorry for the late reply. We hope our staff looked after you and that you're at your destination soon. ^Julie
@British_Airways Afraid not. We are at Verona airport again. Flight has just been delayed another hour with no explanation. No BA staff anywhere to be seen. @British_Airways The communication throughout this process has been non-existent. We understand that these things happen but no excuse for poor comms / mgmt @British_Airways And... the app is not updated, so having to use Google to try and figure out what is happening. This is totally unacceptable.
@192093 We quite agree, Jack. We're in touch with the airport asking the managers to resolve the issue. ^Julie