@SouthwestAir used to be my favorite airline, looking like it's time to move on
@383127 We regret if we've missed a chance to better serve you, Richard. Is there anything we can help you with here? ^AB
@SouthwestAir Yeah, stop cancelling all my flights and go back to having good customer service
@383127 Sorry for the irregular operations. We'll work to get you to your destination ASAP; reach out to our Reservations Agents for any help. ^AB
@SouthwestAir I did. Did y'all get new management or something? What's changed in the last year or two?
@383127 We're always growing and developing, but we aim for the best overall Customer Experience - no matter what. Apologies if we let you down. ^AB
@SouthwestAir Are you a bot?
@383127 No bots here! Just real People trying to help you as best we can. ^AB