@Delta great job guys. 2 hours for a call back on the silver medallion reservation line? That’s kinda shitty
@312190 Oh no! I apologize for this. Is there anything else that we may assist you with via this channel? *ATJ
@Delta Our trip got cancelled due to the situation in PR
@312190 Hi Justin! What is your confirmation number? *TMC
@Delta H2A8OK for me and HZ3XZZ for my wife Juliet Hamlin
@312190 Justin, are you trying to get the miles back to your account? *TMC
@Delta That would be preferred
@312190 Justin, give me a few minutes to work on this for you. *TMC @312190 ...account in a couple days. *TMC 2/2 @312190 It is all done for you. I went ahead and redeposited your miles and refunded $11.20 per person. You should see the miles back on your... 1/2
@Delta Thank you guys so much for the awesome service!
@312190 On behalf of my coworkers, you're welcome. *HJH