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Unexpected tablet name causing driver to throw "Tablet not found error" #610

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Silverpikachu1 opened this issue Apr 2, 2020 · 1 comment

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@Silverpikachu1
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Silverpikachu1 commented Apr 2, 2020

I just purchased the XP-Pen 640 and it is giving some unexpected behaviors. When it is installed, the device is installed as "6 inch PenTablet" friends with this device show that it is supposed to install itself as "Star G640" I think this is the cause of the Tablet not found error however I am unsure how to fix this issue. The tablet is properly found and usable with the drivers from the XP-Pen website.

I have tried uninstalling and reinstalling the drivers.
Firmware update provided by XP-Pen
Full clean wipe of my PC and reinstall of drivers. All with the same result.

I believe if there is a way to edit the config I would be able to manually add the device with the correct specs from the G640 but I am unsure how to do this. Attached is my startup log and I would be glad to provide screenshots upon request.
startuplog.txt

Hardware/software information

Windows Version: Win10 Pro 1909

Tablet Driver version: v0.2.3

Tablet model: XP-Pen G640

@Silverpikachu1
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Will attempt this fix, #602 when I get home. Will update and close the issue if it fixes it.

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