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HIP19 discussion: Revocation of Nebra’s Approval as a Helium Hotspot Manufacturer #270

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AdaKuz opened this issue Aug 29, 2021 · 257 comments
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@AdaKuz
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AdaKuz commented Aug 29, 2021

Proposed Addendum to HIP 19: Revocation of Nebra’s Approval as a Helium Hotspot Manufacturer

Author: @AdaKuz
Start Date: August 30, 2021, or upon adoption
Category: Third Party Manufacturer
Original HIP PR: 19
Tracking Issue: Unknown

Summary
Terminate and revoke any and all approvals and/or contracts and/or agreements and/or relationships with Nebra and all it’s executive officers, including, but not limited to its CEO, Aaron Shaw. Furthermore, impose a lifetime ban for Mr. Shaw’s to have any involvement whatsoever, directly or indirectly, with the manufacturing of Helium hotspots and/or accessories that require Community approval.

Stakeholders

  • Who is affected by this HIP?
  • The Helium Network
  • All past, present and future customers of Nebra.
  • All owners of Nebra hotspots, approximately 6,564 hotspots worldwide.
  • A future third party updater who will maintain grandfathered Nebra hotspots.

Solicited Feedback
Feedback can be found at https://chng.it/7krsJvtv “Helium Community to Revoke Nebra’s Approval (HIP 19)”. This petition was started seeking the support of those affected by Nebra. Currently, over 110 people have signed the petition.

Further information discussed on Tactical Investing: https://youtu.be/pMiOo-QV9Fg

Detailed Explanation
This proposal seeks Helium/the Helium Community to immediately terminate and revoke any and all approvals and/or contracts and/or agreements and/or relationships with Nebra and all it’s executive officers, including, but not limited to its CEO, Aaron Shaw. Furthermore, we are seeking Mr. Shaw’s lifetime ban from any involvement whatsoever, directly or indirectly, with Helium related projects that require the approval of the Community. Through its actions, Nebra has deceived its customers by offering and accepting payments for a product that they had no capacity to manufacture or deliver. Nebra has also allegedly edited its Terms and Conditions abdicating any and all responsibilities to their customers. These actions have been exacerbated by Nebra’s complete lack of communication since late July, 2021. All appearances illustrate that Nebra may be a fraudulent entity.

Seeking Nebra’s revocation from Helium and its Network is a fair and measured response to Nebra’s corporate conduct. Nebra has tarnished the legitimacy and reputation of Helium and caused irreparable damage. Nebra has orchestrated financial hardships for its customers; presumably to the benefit of Mr. Shaw. Through the revocation of Nebra’s and Mr. Shaw’s relationship with Helium, it is our hope that no further consumers will be harmed by their practices and that Mr. Shaw is denied participation in similar projects in the future.

In time, the Helium Network’s legitimacy and reputation will be restored.

Implementation
Implementing Nebra’s removal as an approved manufacturer would be a phased approach coming into full effect on January 1, 2022.

Phase I
On approval of this Addendum, Nebra’s approval is withdrawn. All Nebra hotspots currently on the network are transitioned to a third party updater. This includes all remaining onboards (approximately 4,324). No new orders for Nebra hotspots are accepted by Nebra or third party retailers.

Identify and engage a third party that will assume the updates for grandfathered and newly synced Nebra hotspots.

Phase II
Although the Helium Network cannot dictate Nebra’s business operations, it is recommended that all open Nebra orders are fulfilled or canceled and refunded. Nebra shall be given until December 31, 2021 to fulfill open orders. Units not shipped by this date will be considered undeliverable and not permitted on the Helium Network. It is recommended that Nebra will cancel and refund any monies (including cryptocurrencies) paid. Third party retailers will invoke their own policies as it relates to refunds or store credits.

Phase III
January 1, 2022: Administration of updates is assumed by a third party. The number of Nebra hotspots on the Helium Network is determined by February 1, 2022 and at such time, that number is finalized and no further Nebra hotspots may be deployed on the Helium Network.

Drawbacks
In relation to the integrity of the Helium Network, there are no expected drawbacks. This proposal sets precedent and serves as a warning for other manufacturers that there are consequences to their actions.

Regarding individuals and businesses that chose to do business with Nebra: Their decision was an assumed risk. However, this risk is reasonably mitigated through the phase-in approach.

The Helium Network would require a third party updater to assume the maintenance of grandfathered Nebra hotspots.

Why shouldn’t Helium revoke Nebra’s approval? At this time there are no critical reasons as to why Helium should not revoke Nebra’s approval.

Rationale and Alternatives
Nebra has tarnished the legitimacy and reputation of Helium and caused irreparable damage. Nebra has orchestrated financial hardships for its customers; presumably to the benefit of Mr. Shaw. Seeking Nebra’s revocation from Helium and its Network is a fair and measured response to Nebra’s corporate conduct.

The nature of the proposed revocation of Nebra makes this an “all-or-nothing” event. Either Nebra’s participation in the Helium Network is revoked, protecting consumers and the Network, or, Nebra is permitted to continue to the detriment of the Network and consumers.

Unresolved Questions
How will grandfathered Nebra hotspots be updated? Who will administer this?
Deployment Impact
How will current users be impacted?
Once a new updater is engaged, grandfathered users would not be impacted

Success Metrics
The following metrics must all “pass” for a successful implementation of this proposal:

  1. Has Nebra been banned from the Helium Network: Pass/Fail
  2. Has Mr. Shaw been identified and banned from being involved in projects requiring Helium Community approval: Pass/Fail
  3. Has a third party updater been identified and engaged? Pass/Fail
  4. Have Nebra hotspots been delivered or cancelled by January 1, 2022? Pass/Fail
  5. Are Nebta hotspots being maintained by a third party on January 1, 2022? Pass/Fail
  6. Have all Nebra hotspots that are permitted to join the Helium Network been allowed to do so by February 1, 2022? Pass/Fail
@AdaKuz AdaKuz changed the title HIP 19: Revocation of Nebra’s Approval as a Helium Hotspot Manufacturer HIP19: Revocation of Nebra’s Approval as a Helium Hotspot Manufacturer Aug 29, 2021
@anthonyra
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I just want to say thank you for writing up an amendment for this discussion! However, I think an important question that should be answered is what's the purpose of HIP19?

Does a HIP19 approval mean that Helium and the community as a whole have a written contract with terms and conditions for the manufacturer?

Does a HIP19 approval mean anything more than verifying that the hardware that will be manufactured meets the security requirements that's needed to operate that hardware on the network?

Question regarding this write up:
Is it going to be one strike you're out or will there be different strikes prior to this happening to a future manufacturer?
Could the manufacturer in the future return if they get approval via another HIP19 application?

@AdaKuz
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AdaKuz commented Aug 29, 2021

Great points. I'd like to share some of my thoughts to help illustrate my position.

The Helium network is a decentralized wireless network that enables devices anywhere in the world to wirelessly connect to the Internet and geolocate themselves. With the introduction of a blockchain, Helium injects decentralization into an industry currently controlled by monopolies. The result is that wireless network coverage becomes a commodity, fueled by competition. --Helium Whitepaper

In general terms, my position is that HIP19's primary purpose is to protect the integrity of the Helium Network. Currently, by all accounts, the Helium Network resembles an oligarchy with the expansion of the Network controlled by only a few hotspot manufactures and their business decisions. Nebra has made incredibly lofty projections, that, in turn, have stalled and hindered the expansion of the entire Network. They were approved based on criteria designed to help grow the Helium Network. Through their actions and decisions, Nebra has done the opposite, creating irreparable damage to the integrity, trustworthiness, and legitimacy of the Helium Network.

Whether or not there is a "written contract", there is certainly, at the very least, an implied contract: The Helium Community agrees to admit a manufacturer and the manufacturer agrees to help build the Network. It is safe to assume that this agreement comes with an understanding that the manufacturer has the ability to do so in a functional and timely manner while maintaining the integrity and reputation of the Helium Network to consumers.

HIP19 must mean more than just verifying the security integrity of a manufacture's hardware. It must also include the manufactures' ability to contribute to the network by deploying their hardware in the manner that they publish. This is a critical feature for "the people" to make strategic (and financial) decisions regarding deployment.

Question regarding this write up:
Is it going to be one strike you're out or will there be different strikes prior to this happening to a future manufacturer?
Could the manufacturer in the future return if they get approval via another HIP19 application?

My position is that once a manufacturer is exited, it is a lifetime ban.

Specifically, in Nebra's and Mr. Shaw's case, a lifetime ban is warranted as the monetary value of the matter is estimated to be in excess of $10,000,000 USD.

However, there must be reasonable evidence to get to this point. I would like to point out Tactical Investing's YouTube video on the matter https://youtu.be/pMiOo-QV9Fg. In this video, he deconstructs Nebra's ability to deliver hotspots using their own releases. Whether intentional or not, Nebra's inability to deliver its hardware has become habitual. There is no evidence to suggest Nebra's behaviour or operations will change for the better or that they have the ability to contribute to the Helium Network. The damage they have caused has been done. It is now time for damage control and reparations. Ergo, Helium must be exited and any future Helium projects requiring community approval that include Aaron Shaw must be rejected.

@anthonyra
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anthonyra commented Aug 30, 2021

Nebra has made incredibly lofty projections, that, in turn, have stalled and hindered the expansion of the entire Network.

With Nebra their most recent update states that they have 30,000 miners that need to be shipped. Bobcat is about to ship their 80,000 miner... Without Nebra the network at time of HIP19 13,000 miners has increased to almost 150,000! Did they independently hinder the growth of the network?

https://etl.dewi.org/question/199-hotspot-onboarding-by-maker-over-time?Days=90

They were approved based on criteria designed to help grow the Helium Network.

They were approved because the hardware that they wanted to sell and connect to the Helium Network met the security requirements to be capable to earn via PoC and nothing more...

If as consumers you want to hold manufacturers to legal requirements than manufacturers should also have the same rights in my opinion. Would they have continued if they were aware of the fact this could occur? Would they have attempted to expand the Helium Network if due to chip issues result in them in being kicked out?

@AdaKuz
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AdaKuz commented Aug 30, 2021

@anthonyra - I truly appreciate your comments. There are two, related, but independent matters at hand: 1) the philosophical foundation (spirit) of HIP19 as it relates to the responsibilities of manufacturers, and 2) the application of HIP19 as it specifically applies to Nebra. The two cannot be confused.

The extent that Nebra hindered the growth of the Network is irrelevant. The fact is, Nebra did. Additionally, Nebra did profiteer from over $10 Million in sales. Nebra benefited while the Network and consumers suffered.

Regarding the rights of manufactures, you essentially answer your own questions. Intentionally, or not, you have proposed the framework for a system of checks-and-balances. That would be a win-win-win-win for the Helium Network, hotspot manufacturers, consumers, and end-users.

A final thought... When faced with any project-related business decision, one of the most critical factors to be considered is the likelihood of success. Closely related is the consequences of failure. In go/no-go matrixes, often the answer is "no-go". But, we're not here to debate the business practices of manufactures.

@wolfenhawke
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"They were approved because the hardware that they wanted to sell and connect to the Helium Network met the security requirements to be capable to earn via PoC and nothing more..." Agreed. All manufacturers are validated as such.
"The extent that Nebra hindered the growth of the Network.." If you consider delays in shipping product orders, then many if not all manufacturers have hindered the growth. How do you apply HIP19? It's like saying Tesla hindered the adoption of EV's by not being able to ship enough cars annually. Really, the manufacturers are just lining up to provide a supply for a demand.
I listened to Tactical Investing's YouTube entry. Just seems like complaining about shipment delays. While there is a response discussed from Nebra, it is discounted because of the timing. So, note the eMMC issue has also hit Tesla - who are recalling certain cars to replace the center console because of eMMCs that could fail prematurely. Not sure what happened at Nebra, but there are several situations that this could be caught, including good QA testing prior to products being shipped.

Overall, I think this is severe punishment for a situation several manufactures are running into. It potentially opens Helium to legal issues from Nebra. It leaves those that have Nebras out in the cold while the adoption of shipped units is resolved. And, it will limit new manufacturers coming on board when severe business decisions that effects Capex can be made by the folks driving the Opex. I can see putting in a clause to require an audit of operations under certain non-compliant situations. This clause should be known by manufacturers in advance as well as a definition of how this happens.

Based on the risk and the disruption to the Helium network, and the possible disruption to the maker pipeline, I disagree with the implementation of HIP19.

@AdaKuz
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AdaKuz commented Aug 30, 2021

Consider that events surrounding Nebra are a catalyst that have exposed a hole in the Helium approval process. Nebra's actions must be used to set a precedent that profiteering and deception are unacceptable (as they typically are in a court of law). However, first, the hole in Helium Policies must be plugged, and only then can Nebra can be dealt with.

In this debate and discussion, in counterarguing the proposal, it must be presented as to what it is that Nebra is doing that is acceptable? How is precedent not applicable? How can the risk of Helium participants losing millions of dollars be mitigated? How has the Helium Network not become an oligarchy controlled by a few CEO's of miner manufacturing companies? How has Nebra not tarnished Helium? It is one thing to disagree with the proposal at hand. It is irresponsible to not justify an opposing position in meaningful or articulate ways.

@AdaKuz
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AdaKuz commented Aug 30, 2021

The petition at https://chng.it/7krsJvtv has surpassed 125 signatures.

@AdaKuz AdaKuz closed this as completed Aug 30, 2021
@AdaKuz AdaKuz reopened this Aug 30, 2021
@likeroman89
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I think we shouldnt bann now Nebra, after wait so long. We are all in a beta period on the Network. But I Support the idea to get a compensation in HNT for all who had to wait their Nebra. I dont know from where we can get this compensation, maby from Consensus Pool? Next year should come the easy Miners for around 200usd. But Helium let allow selling still for around 400usd. I think Helium or Nebra can easy return some Money.

@shortonnyc
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My concern is the people who have been waiting for their hotspots being canceled. I think for this to go through another manufacturer should take over their timeline for deliveries. Otherwise you’re creating more victims but this time with the addition of a HIP. If you do Nebra you have to do Syncrob.it as well. They’ve been just as bad if not worse. If you don’t do Syncrob.it it’ll appear as favoritism because of the owner’s past relationship with Helium. And it’s not fair to Nebra if they get booted and Syncrob.it doesn’t for basically the same thing. So it’s kind of like either both go or none go.

@jasonlcarlton
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jasonlcarlton commented Aug 30, 2021

At a minimum the Nebra situation should force us to address the situation where a vendor's fleet of hardware is abandoned for any reason.

I think we can agree that it's probably more likely for companies to fail than succeed and thus it's likely only a matter of time before this happens to one of the approved hotspot vendors. If service and support stops being provided to a large fleet of hotspots it WILL compromise the operating ability of the network. Without a sufficient solution, this could be a non-starter for some customers as they evaluate the Helium network as a viable and reliable network for their products.

Perhaps it should be part of the HIP19 approval process that a vendor must agree that if they stop supporting hardware then they effectively surrender it to be maintained by a 3rd party via some standardized process and are required to develop the hardware/software/firmware in a manner that this failsafe can be executed.

Hopefully this important issue doesn't get lost in this separate (and emotional) discussion about how to revoke a vendor's approval due to poor operations or malfeasance.

@anthonyra
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My concern is the people who have been waiting for their hotspots being canceled. I think for this to go through another manufacturer should take over their timeline for deliveries. Otherwise you’re creating more victims but this time with the addition of a HIP. If you do Nebra you have to do Syncrob.it as well. They’ve been just as bad if not worse. If you don’t do Syncrob.it it’ll appear as favoritism because of the owner’s past relationship with Helium. And it’s not fair to Nebra if they get booted and Syncrob.it doesn’t for basically the same thing. So it’s kind of like either both go or none go.

What about FreedomFi, they posted a plan to ship in September and they provide even less updates than Nebra or Syncrob.it... the biggest difference is pre-ordering. It's the company that decides wether to allow pre-orders or just do a waitlist. It's also up to the consumer to understand and decide if a pre-order is worth the risk. Do you take the gamble to try and get the miner as soon as possible or wait until there is supply outside of pre-orders or waitlists?

Needless to say, I'm not for a complete life ban or revocation. I believe we need to create a standard on what a HIP19 approval is and also provide better information to future buyers the best that we can as a community...

Phase I: Standardize what it means to be an approved manufacturer.
Phase II: Update the table on https://www.helium.com/mine#hotspots to include refund policy and any other political jargon that seem fit. The results of MoC approval should also be easily viewable from this page.
Phase III: Accept Nebra, Syncrob.it, and any future miners when they come with open arms

@AdaKuz
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AdaKuz commented Aug 30, 2021

I absolutely agree with @jasonlcarlton's position. There is a larger issue at hand which is the "hole" I discussed previously. Nebra was the catalyst. It could have been any manufacturer. I am observing that many feel that this proposal is a witchhunt. Although it targets Nebra, it is not a witchhunt, rather a call to hold them (and other manufacturers) accountable to the Community.

The Helium community cannot dictate the business practices of manufactures. What I am proposing is that the Community sets a more detailed minimum standard for approval that protects the Network and its users from abuses such as Nebra's (the catalyst for this issue). Allowing Nebra to continue in this manner opens the door to having their business model be acceptable and even scalable. For example, knowing that inclusion on the Helium Approved Vendor List has proven to be very lucrative, I would hypothesize that a savvy, but unscrupulous businessperson could have the ability to produce a prototype, get it approved, produce manufacturing contracts, launch a storefront website, accept non-refundable pre-orders, and never deliver a single production unit. This clearly illustrates that checks-and-balances are required.

Perhaps it should be part of the HIP19 approval process that a vendor must agree that if they stop supporting hardware then they effectively surrender it to be maintained by a 3rd party via some standardized process and are required to develop the hardware/software/firmware in a manner that this failsafe can be executed.

This well illustrates the spirit of my intentions but can be taken one step further. The planned obsolescence of Helium hardware must also be considered. For example, the full adoption of 5G may render non-5G hotspots obsolete. New policies must also address this.

The question remains, should Nebra be subject to sanctions, including expulsion, for its practices? My position is, yes. Should other manufacturers be subject to sanctions? Maybe. However, I wrote this proposal to address the Nebra matter. Others are welcome to author further proposals.

@AdaKuz
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AdaKuz commented Aug 30, 2021

Relevant parallels:

I. Elizabeth Holmes, the disgraced founder and former CEO of Theranos, is set to go to trial this week, more than three years after being indicted on multiple federal fraud and conspiracy charges over allegations she knowingly misrepresented the capabilities of her company's proprietary blood testing technology. https://www.cnn.com/2021/08/30/tech/elizabeth-holmes-theranos-trial/index.html

II. A federal grand jury charged Nikola founder Trevor Milton with three counts of criminal fraud for lying about “nearly all aspects of the business” to bolster stock sales of the electric vehicle start-up. https://www.cnbc.com/2021/07/29/us-prosecutors-charge-trevor-milton-founder-of-electric-carmaker-nikola-with-three-counts-of-fraud.html

@AdaKuz
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AdaKuz commented Aug 30, 2021

It is also fair that Mr. Aaron Shaw be given the opportunity to officially address the issues and defend Nebra. We, as a community, need to hear what he has to say.

@shortonnyc
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shortonnyc commented Aug 31, 2021

I don’t think we should be so quick to cut off manufacturers. Especially when we approved them we knew they were brand new with no track record and they were learning as they went. Production problems are production problems. They happen. The issue I believe is how they manage them and their interaction with customers. Dishonesty, for me is the key issue. Giving false delivery dates, and leading customers on and setting up expectations they know they can’t meet has been a huge problem. People really just want the truth. They may not like it. They probably will complain. But they want the truth.
And this should go without saying but a shipment or part of a shipment cannot be given to someone else because they offer a better price for it. And if someone does do that then they should have their approval revoked.
For now, I think we institute at least a two strike policy and we create a manufacturer’s code of conduct or something to that effect. Which would only really be, in my mind anyway is don’t be shady. Don’t lie and cheat people. It’s tragic that you actually have to spell that out. And even have to be more specific than that. But people have different views on what level of dishonesty is acceptable. So we need to spell it out. When there’s no real guidelines or rules it’s kind of hard to hold someone accountable when they can say “Well, I didn’t know you shouldn’t do that.”
That’s my suggestion on how to proceed. Set up a Strike policy. Establish rules or guidelines and try not to cause more disappointment for those who are waiting for their hotspots. Though we could suspend them from taking new orders until their shipment begins delivery and they’re keeping their word.

@shortonnyc
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My concern is the people who have been waiting for their hotspots being canceled. I think for this to go through another manufacturer should take over their timeline for deliveries. Otherwise you’re creating more victims but this time with the addition of a HIP. If you do Nebra you have to do Syncrob.it as well. They’ve been just as bad if not worse. If you don’t do Syncrob.it it’ll appear as favoritism because of the owner’s past relationship with Helium. And it’s not fair to Nebra if they get booted and Syncrob.it doesn’t for basically the same thing. So it’s kind of like either both go or none go.

What about FreedomFi, they posted a plan to ship in September and they provide even less updates than Nebra or Syncrob.it... the biggest difference is pre-ordering. It's the company that decides wether to allow pre-orders or just do a waitlist. It's also up to the consumer to understand and decide if a pre-order is worth the risk. Do you take the gamble to try and get the miner as soon as possible or wait until there is supply outside of pre-orders or waitlists?

Needless to say, I'm not for a complete life ban or revocation. I believe we need to create a standard on what a HIP19 approval is and also provide better information to future buyers the best that we can as a community...

Phase I: Standardize what it means to be an approved manufacturer.
Phase II: Update the table on https://www.helium.com/mine#hotspots to include refund policy and any other political jargon that seem fit. The results of MoC approval should also be easily viewable from this page.
Phase III: Accept Nebra, Syncrob.it, and any future miners when they come with open arms

I think the difference with FreedomFi is that it was a deposit to hold a position to order from them. You didn’t actually buy the equipment Essentially you bought a place in line.

@AdaKuz
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AdaKuz commented Aug 31, 2021

I could get behind suspending Nebra's license for new units for 30-90 days following the shipment of the last outstanding unit ("Batch 5"?). This would serve a dual purpose of, 1) forcing Nebra to suspend sales and 2) hopefully sort out their internal issues so they're able to deliver units following their timeout.

But, the bigger picture that @shortonnyc raises is developing a Code of Conduct. Can the Helium Community have the authority to enforce a Code of Conduct? I would suggest, yes. Currently, Helium is working towards a solution for cheating miners. In this vein, a Manufacturers' Code of Conduct can also be developed.

I do want to clarify one item: It is not my intention to "be so quick to cut off manufacturers". In the case of Nebra, their early shippings were promised in May 2021. It is now four months later and those units are still outstanding. There was an update at the end of July and nothing until Nebra's latest update a few days ago. But, this update even suggests that they will be 10,000 shipped units short at the end of September. (I also remain curious about Nebra's timing to release this latest update as it relates to the timing of the release of the petition calling for their removal...) How long is too long for consumers to wait for a paid-for unit? Six months? Nine months? A year? A Code of Conduct could address such items.

@AdaKuz
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AdaKuz commented Aug 31, 2021

My concern is the people who have been waiting for their hotspots being canceled. I think for this to go through another manufacturer should take over their timeline for deliveries. Otherwise you’re creating more victims but this time with the addition of a HIP. If you do Nebra you have to do Syncrob.it as well. They’ve been just as bad if not worse. If you don’t do Syncrob.it it’ll appear as favoritism because of the owner’s past relationship with Helium. And it’s not fair to Nebra if they get booted and Syncrob.it doesn’t for basically the same thing. So it’s kind of like either both go or none go.

It is not my intention to cut any consumer off. That is why I proposed a multi-phase, multi-month rollout of sanctions. (In this case) Nebra must remain accountable to its consumers, the Network, and the Community. I have said this many times now: I am not proposing a guillotine approach; that would simply not work.

@shortonnyc
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I could get behind suspending Nebra's license for new units for 30-90 days following the shipment of the last outstanding unit ("Batch 5"?). This would serve a dual purpose of, 1) forcing Nebra to suspend sales and 2) hopefully sort out their internal issues so they're able to deliver units following their timeout.

But, the bigger picture that @shortonnyc raises is developing a Code of Conduct. Can the Helium Community have the authority to enforce a Code of Conduct? I would suggest, yes. Currently, Helium is working towards a solution for cheating miners. In this vein, a Manufacturers' Code of Conduct can also be developed.

I do want to clarify one item: It is not my intention to "be so quick to cut off manufacturers". In the case of Nebra, their early shippings were promised in May 2021. It is now four months later and those units are still outstanding. There was an update at the end of July and nothing until Nebra's latest update a few days ago. But, this update even suggests that they will be 10,000 shipped units short at the end of September. (I also remain curious about Nebra's timing to release this latest update as it relates to the timing of the release of the petition calling for their removal...) How long is too long for consumers to wait for a paid-for unit? Six months? Nine months? A year? A Code of Conduct could address such items.

It was not my intent to accuse you of being quick to cut off manufacturers. I’m sorry if that’s how it came across. There are a lot of people reading this and making up their minds. It’s more of general statement to whoever decides to be involved. We can’t just do a casual “Off with their Heads” approach that I know from reading a lot of posts that they’re are plenty making a quick decision.
I look at the impact the decision could have. It’s life changing for some. It’s going to impact Helium. It’s going to impact thousands of people who ordered hotspots. It’s not a decision anyone should take lightly IMO. But that’s just my own feeling towards it. Again that’s not directed at anyone.

@jamiew jamiew changed the title HIP19: Revocation of Nebra’s Approval as a Helium Hotspot Manufacturer HIP19 action: Revocation of Nebra’s Approval as a Helium Hotspot Manufacturer Aug 31, 2021
@jamiew jamiew added the draft label Aug 31, 2021
@jamiew
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jamiew commented Aug 31, 2021

As a matter of process, the MOC handles approvals and prospective revocations of maker keys. The repository for managing their process was moved out of this repo last month and now lives at https://github.com/dewi-alliance/hotspot-manufacturers/

It is not possible to move an existing GitHub issue between organizations so I will leave this issue open for the time being, but I would advise opening an issue in that other repository and directing future commentary there

@AdaKuz
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AdaKuz commented Aug 31, 2021

I could get behind suspending Nebra's license for new units for 30-90 days following the shipment of the last outstanding unit ("Batch 5"?). This would serve a dual purpose of, 1) forcing Nebra to suspend sales and 2) hopefully sort out their internal issues so they're able to deliver units following their timeout.
But, the bigger picture that @shortonnyc raises is developing a Code of Conduct. Can the Helium Community have the authority to enforce a Code of Conduct? I would suggest, yes. Currently, Helium is working towards a solution for cheating miners. In this vein, a Manufacturers' Code of Conduct can also be developed.
I do want to clarify one item: It is not my intention to "be so quick to cut off manufacturers". In the case of Nebra, their early shippings were promised in May 2021. It is now four months later and those units are still outstanding. There was an update at the end of July and nothing until Nebra's latest update a few days ago. But, this update even suggests that they will be 10,000 shipped units short at the end of September. (I also remain curious about Nebra's timing to release this latest update as it relates to the timing of the release of the petition calling for their removal...) How long is too long for consumers to wait for a paid-for unit? Six months? Nine months? A year? A Code of Conduct could address such items.

It was not my intent to accuse you of being quick to cut off manufacturers. I’m sorry if that’s how it came across. There are a lot of people reading this and making up their minds. It’s more of general statement to whoever decides to be involved. We can’t just do a casual “Off with their Heads” approach that I know from reading a lot of posts that they’re are plenty making a quick decision.
I look at the impact the decision could have. It’s life changing for some. It’s going to impact Helium. It’s going to impact thousands of people who ordered hotspots. It’s not a decision anyone should take lightly IMO. But that’s just my own feeling towards it. Again that’s not directed at anyone.

All good, @shortonnyc. You raise some great points. We're all seeing how those giving their two cents are making emotional, all-or-nothing assumptions. Presumably, a lot of people have a lot of money tied up in miner orders. I was a few bucks in (canceled now). Any actions have to be carefully planned and executed.

@AdaKuz
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AdaKuz commented Aug 31, 2021

As a matter of process, the MOC handles approvals and prospective revocations of maker keys. The repository for managing their process was moved out of this repo last month and now lives at https://github.com/dewi-alliance/hotspot-manufacturers/

It is not possible to move an existing GitHub issue between organizations so I will leave this issue open for the time being, but I would advise opening an issue in that other repository and directing future commentary there

@jamiew - First, I apologize for the mistake. Second, do I need to do anything?

@jamiew
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jamiew commented Aug 31, 2021

@jamiew - First, I apologize for the mistake. Second, do I need to do anything?

No, fine to have here now since this is a better-known place for discussion. Per Discord convo I've flagged this thread to MOC and will advise in future if we should try moving discussion

@AdaKuz
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AdaKuz commented Aug 31, 2021

I have emailed the noted people and will share any relevant information that I receive.

@sandub
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sandub commented Sep 2, 2021

This should be extended to all sellers / manufacturers who take money in advance and do not have ongoing orders. Helium should impose stricter rules and make them harder to control. At the time of approval of a seller / manufacturer Helium indirectly guaranteed for its seriousness.

@shawaj
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shawaj commented Jan 19, 2022

@dsalis72 I can't speak to your specific order. Best to reply on the ticket for information about specific orders.

But in any case the Helium Deploy units could be from batch 2 or 3 as I said. So it doesn't really correlate in the way you suggest.

@dsalis72
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@dsalis72 I can't speak to your specific order. Best to reply on the ticket for information about specific orders.

But in any case the Helium Deploy units could be from batch 2 or 3 as I said. So it doesn't really correlate in the way you suggest.

That is the issue. The tickets responses are always either empty responses (the fault is on someone else, on a partner or the spam filter) with no commitment or date, even when in public forums you are saying that now everything is working well with Nebra, or no response at all even after a week. So, I'm forced to bother all the community by having this exchange in a public forum.

I can understand that people may disagree on some things with me and that doesn't prevent us from having a reasonable dialogue and try to solve the situation.

What I cannot understand is when someone disagrees with himself. You've said two weeks ago that Nebra had shipped all Batch 3 orders. Now you are saying that Helium Deploy may be shipping Batch 2 or Batch 3 orders. So, what is the reality?

It is evident that you either have no clue about what's going on in your company's operations or that you are simply lying. Either case there is no point in trying to continue having a dialogue with you to try to get what I have paid 10 months ago and that you are saying I should have already received it.

But the Helium community should understand your modus operandi before working with you and the value of your word. So, I hope that this exchange will have some value for other people when deciding which vendor to pick.

@shawaj
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shawaj commented Jan 19, 2022

Helium Deploy purchased from us in batch 2, 3 and 4 and 5 on their own, not as a distributor. They are in the queue like everyone else.

@ed083
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ed083 commented Jan 19, 2022

Again , you have 1 year since you tell us nice story, You put blog updates with what you plan to do . As we all know ,what you plan and what is the outcome, well we are still here waiting for our hotspot .I recomand to go to Bobcat tweeter and check how it shoul look a update .in this moment , we have to trust that you shipped 50 k .and well the trust between us is not going as planned otherwiese I would not be here.short story you lied us for 1 year.

@Waiting4nebra
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@dsalis72 I can't speak to your specific order. Best to reply on the ticket for information about specific orders.
But in any case the Helium Deploy units could be from batch 2 or 3 as I said. So it doesn't really correlate in the way you suggest.

That is the issue. The tickets responses are always either empty responses (the fault is on someone else, on a partner or the spam filter) with no commitment or date, even when in public forums you are saying that now everything is working well with Nebra, or no response at all even after a week. So, I'm forced to bother all the community by having this exchange in a public forum.

I can understand that people may disagree on some things with me and that doesn't prevent us from having a reasonable dialogue and try to solve the situation.

What I cannot understand is when someone disagrees with himself. You've said two weeks ago that Nebra had shipped all Batch 3 orders. Now you are saying that Helium Deploy may be shipping Batch 2 or Batch 3 orders. So, what is the reality?

It is evident that you either have no clue about what's going on in your company's operations or that you are simply lying. Either case there is no point in trying to continue having a dialogue with you to try to get what I have paid 10 months ago and that you are saying I should have already received it.

But the Helium community should understand your modus operandi before working with you and the value of your word. So, I hope that this exchange will have some value for other people when deciding which vendor to pick.

Quite simple.
Helium deploy , a company that didnt exist 12 months ago is going to be shipping nebra batch 2 orders this month.
Even though nebra batch 2 and 3 orders have already been completed according to Aaron Shaw 😂😂😂

just believe Aaron Shaw, he’s not a proven liar, with possible psychological problems, nor is he immoral and untrustworthy person without a shred of decency in his body, for those who call him an incompetent fool and a failed businessman,

when aaron shaw was on dischord and accused customers of threatening his family and deleted the messages to hide the truth that he was lying
( he was called out my Capcom the boss of helium who said we can see you deleting the truth Aaron 😂)
You might think this would be enough to stop dewi trusting a man who will lie to thousands of people without blinking an eye. But no,dewi choose to let them
Contimue, with what people on line call NEBRASCAM.
This man is a genius!
Just remember he knows exactly whats going on he just chooses to only let customers know what he wants, he has managed to rip off hundreds of thousands of people and still be accepted by helium to start selling a new hotspot.
If thats not clever i dont know what is!
as he has expects most of us dont know the law so he can get away with it, very shrewd.

as he tells us now helium deploy are in the que for batch 2 orders 😂 the same orders he told us had been completed weeks ago.

so clearly this brand new distributer has been allowed to jump to the front and we plebs can wait a few more months.
Another genius move.

Basically its all our fault and out of the thousands of complaints Ive logged across social media only less than 300 have signed the petition and left the details for the class action,
So clearly most customers believe nebra and are waiting for batch 2-3-4-5
Happily.

congratulations Aaron youve made complete kn*** of us again 😁

@Waiting4nebra
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Helium Deploy purchased from us in batch 2, 3 and 4 and 5 on their own, not as a distributor. They are in the queue like everyone else.

See helium deploy are going to be selling batch 2 when
They arrive 😂😂😂 just believe arron the bossy boss man.
Or send an email and wait a few more months.
He doesnt care less. Hes the big man in charge and we are just plebs.

@Waiting4nebra
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@dsalis72 I can't speak to your specific order. Best to reply on the ticket for information about specific orders.
But in any case the Helium Deploy units could be from batch 2 or 3 as I said. So it doesn't really correlate in the way you suggest.

That is the issue. The tickets responses are always either empty responses (the fault is on someone else, on a partner or the spam filter) with no commitment or date, even when in public forums you are saying that now everything is working well with Nebra, or no response at all even after a week. So, I'm forced to bother all the community by having this exchange in a public forum.

I can understand that people may disagree on some things with me and that doesn't prevent us from having a reasonable dialogue and try to solve the situation.

What I cannot understand is when someone disagrees with himself. You've said two weeks ago that Nebra had shipped all Batch 3 orders. Now you are saying that Helium Deploy may be shipping Batch 2 or Batch 3 orders. So, what is the reality?

It is evident that you either have no clue about what's going on in your company's operations or that you are simply lying. Either case there is no point in trying to continue having a dialogue with you to try to get what I have paid 10 months ago and that you are saying I should have already received it.

But the Helium community should understand your modus operandi before working with you and the value of your word. So, I hope that this exchange will have some value for other people when deciding which vendor to pick.

Listen you.

aaron says you had your order and helium deploy are waiting for Batch two
Orders that they Ordered in march.

he doesnt tell lies. Hes the bossy bossman in charge, look at that hair. Looks like a lions mane. Dont question him with your insane conspiracy theories the mans a millionaire by selling 25000 hotspots that cost 20 pounds each to make and not just some bully victim delboy with a strimg of failed businesses behind him.
Those that accuse him are fools and should bow down before his criminal
Genius.

@Waiting4nebra
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@ed083 we have shipped over 50k units and another 10k will be finished in the factory this week. From February it'll be 30k+ per month and by end of March we expect all pre-orders will be shipped.

As he told us weeks ago. Batch 1-2-3 have been shipped anyone who says they are waiting for those is lying.
Except if you are helium deploy a bramd new business that just appeared and travelled back in time to order batch 2 😂😂

so now aaron tells us that all preorders will we delivered by march, only one year after orders began.

I for one believe him its the customers who lie, not bossy bossman.

hes the big man in charge and he knows the score.

@Waiting4nebra
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@ed083 we have shipped over 50k units and another 10k will be finished in the factory this week. From February it'll be 30k+ per month and by end of March we expect all pre-orders will be shipped.

Look theyve delivered 50000 units.

ok only 25000 are asserted but thats because people like to put them away for months and open them at a later date!

stop questioning the bossy bossmans authority and genius.

hes not just a two bit blagger who started an unsuccessful company selling junk online and then setup nebra to act as front for his criminal empire of scamming customers all around the world.

stop disturbing him while he counts his money

@clyoul3ss
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Hello, I have repeatedly asked HOW do I order the M1 miners via “store credit” that batch 4 recipients are supposed to be able to access. I have just received an email stating that the link will be active today in a few hours. HOW DO I USE STORE CREDIT? I PAID OVER A YEAR AGO!
I am waiting on order #12071 and #12210. My son is waiting on another order from batch 5 but that’s another story. I have almost $2000 invested in three antenna masts, antennas, platforms, cabling, POE, surge supression, labor etc. I’d really like to get this going after a year long wait.

I’ve already paid Parley Labs $509.23 USD x 2 for the miners.

@newcentz
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newcentz commented Feb 5, 2022

Hello, I have repeatedly asked HOW do I order the M1 miners via “store credit” that batch 4 recipients are supposed to be able to access. I have just received an email stating that the link will be active today in a few hours. HOW DO I USE STORE CREDIT? I PAID OVER A YEAR AGO! I am waiting on order #12071 and #12210. My son is waiting on another order from batch 5 but that’s another story. I have almost $2000 invested in three antenna masts, antennas, platforms, cabling, POE, surge supression, labor etc. I’d really like to get this going after a year long wait.

I’ve already paid Parley Labs $509.23 USD x 2 for the miners.

just look at the history of this page... @shawaj does care.... hes a borderline con artist.. who constantly lies to the public. PROVEN to lie to the public over several years to his gullible customers. dewi/moc doesnt care either. (its not their responsibility and they will be damned if you try and make them do any work outside the blockchain) even though they are the reason all these problems exist today...

to sum it up.. ur screwed. all you can do is "take legal action" like dewi/moc will tell you.

that because none of these people care at all... as long as their pockets stay lined. while they sit in the comfort of their homes tuning out the outside world. while the paying customers suffer for their actions... or lack there of..

@clyoul3ss
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I GOT Scammed by parleylabs that's who I bought it from. PARLEY AND NEBRA SHOULD BE BANNED!

@newcentz
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newcentz commented Feb 5, 2022

I GOT Scammed by parleylabs that's who I bought it from. PARLEY AND NEBRA SHOULD BE BANNED!

i dont think u got scammed.. but they are surely some shady companies. both them are blaming each other for payment issues... its kind of fucking sad.

look into legal action.. contact lawyers

@shawaj
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shawaj commented Feb 5, 2022

I GOT Scammed by parleylabs that's who I bought it from. PARLEY AND NEBRA SHOULD BE BANNED!

@clyoul3ss you need to email sales@parleylabs.com or info@parleylabs.com or use the contact form on their website in order to get a refund or change your order https://shop.parleylabs.com/pages/contact-us

Unfortunately Parley Labs have not paid us (Nebra) for their batch 4 and 5 customer orders so we are not able to send them any units currently. It seems to be that they are having issues with their payment processors but we don't know all the details I'm afraid. We know this is very unfortunate as customers have been waiting a long time for units but there is nothing we can do at the moment. Fortunately, Parley Labs are offering refunds so you should get your money back in any case.

You can also fill out our Google Form to move your order directly to Nebra and it will be shipped out by the end of March... https://forms.gle/PESyFz22yBAXtES68

@Waiting4nebra
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I GOT Scammed by parleylabs that's who I bought it from. PARLEY AND NEBRA SHOULD BE BANNED!

Its not parley labs fault really, nebra told them they would deliver now a year later parley have realised nebra are just liars so of course they are not gonna give nebra hundreds of thousands when nebra dont deliver.

at least with parley you have a chance of getting a replacement or money back.

with nebra thousands of us have been scammed with no recourse apart from taking them to small claims.

agree that nebra should be banned 💯

worst company in the uk. From lies to theft and miss selling and fraud, to faking reviews and having staff members post reviews. Every possible underhanded tactic to get our money and provide nothing.

plus the attitude of the boss is disgusting.
I’ve worked in electronics since the 70s and have bought, sold and manufactured working with companies all around the world. Nebra are truly the worst.

Most scam companies get the money and fold never to be sen again, nebra just steal the money and carry on looking for kore customers to scam 😂

@Waiting4nebra
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I GOT Scammed by parleylabs that's who I bought it from. PARLEY AND NEBRA SHOULD BE BANNED!

@clyoul3ss you need to email sales@parleylabs.com or info@parleylabs.com or use the contact form on their website in order to get a refund or change your order https://shop.parleylabs.com/pages/contact-us

Unfortunately Parley Labs have not paid us (Nebra) for their batch 4 and 5 customer orders so we are not able to send them any units currently. It seems to be that they are having issues with their payment processors but we don't know all the details I'm afraid. We know this is very unfortunate as customers have been waiting a long time for units but there is nothing we can do at the moment. Fortunately, Parley Labs are offering refunds so you should get your money back in any case.

You can also fill out our Google Form to move your order directly to Nebra and it will be shipped out by the end of March... https://forms.gle/PESyFz22yBAXtES68

Please don’t anybody fall
For this.

if you get your money back order from someone else.

They havent completed batch 3 yet so its impossible that they will complete 3/4/5 and then thousands of parley orders on top.
Its took almost twelve months to get 30000 online.

so realistically they wont finish batch 4 this year.

@shawaj
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shawaj commented Feb 5, 2022

We completed batch 3 last year and batch 4 and 5 shipping should be completed by the end of March 2022.

Any Parley Labs orders were already included in the production quantities for this. The Parley Labs orders we take on directly will be shipped by the end of March 2022.

@clyoul3ss
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clyoul3ss commented Feb 6, 2022

I've been being told for a year that ParleyLabs will send my Nebras. They have been blaming it on Nebra being behind due to "supply shortages" NOW they told me I would get the next batch of non-Nebras instead as a replacement. However I caught them selling to the general public the new M1 miners instead of fullfilling their delinquent orders from a year ago! They are also now saying to send MORE money to them because the prices has risen. Such scammers....do not by from Parley Labs!

@newcentz
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newcentz commented Feb 6, 2022

I GOT Scammed by parleylabs that's who I bought it from. PARLEY AND NEBRA SHOULD BE BANNED!

@clyoul3ss you need to email sales@parleylabs.com or info@parleylabs.com or use the contact form on their website in order to get a refund or change your order https://shop.parleylabs.com/pages/contact-us

Unfortunately Parley Labs have not paid us (Nebra) for their batch 4 and 5 customer orders so we are not able to send them any units currently. It seems to be that they are having issues with their payment processors but we don't know all the details I'm afraid. We know this is very unfortunate as customers have been waiting a long time for units but there is nothing we can do at the moment. Fortunately, Parley Labs are offering refunds so you should get your money back in any case.

You can also fill out our Google Form to move your order directly to Nebra and it will be shipped out by the end of March... https://forms.gle/PESyFz22yBAXtES68

@shawaj why wont you issue me a refund?

@dsalis72
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dsalis72 commented Feb 6, 2022 via email

@newcentz
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newcentz commented Feb 6, 2022

are any of you able to tag aaron? i just want to know if i was blocked or restricted from doing so

@shawaj can you just honor your word and process my refund?

@shawaj
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shawaj commented Feb 6, 2022

I've been being told for a year that ParleyLabs will send my Nebras. They have been blaming it on Nebra being behind due to "supply shortages" NOW they told me I would get the next batch of non-Nebras instead as a replacement. However I caught them selling to the general public the new M1 miners instead of fullfilling their delinquent orders from a year ago! They are also now saying to send MORE money to them because the prices has risen. Such scammers....do not by from Parley Labs!

@clyoul3ss yes the best bet would be for you to get a refund from Parley Labs and fill in the form I linked above (https://forms.gle/PESyFz22yBAXtES68) and then we can take the order directly through Nebra.

The orders placed in this way with us directly will ship by the end of March. Bear in mind it's also for the new updated version of our miner that you can read about here https://www.nebra.com/blogs/news

@shawaj
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shawaj commented Feb 6, 2022

@dsalis72 batch 3 shipping has completed last year as I said.

If your individual order has a shipment problem, you will need to deal with that directly on the support ticket.

Thanks

@jamiew
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jamiew commented Feb 6, 2022

I am finally closing and locking this issue. Approval and rejection of Helium-compatible hotspots has been handled by the Manufactuting Oversight Committee (MOC) for a while now: https://github.com/dewi-alliance/hotspot-manufacturers

This repository is meant for discussion of Helium Improvement Proposals (HIPs), which generally relate to blockchain and protocol design. It is not a general support forum.

@jamiew jamiew closed this as completed Feb 6, 2022
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