Missing the install folder

[mmarconm]

I think that the install folder its missing, as a try to install running http://server/support/install and i got a 404 page.

[helpdesk-z]

Verify that .htaccess has been uploaded in your server and mod_rewrite is enable.

[mmarconm]

Do i need to install composer and install dependencies ?

[mmarconm]

Verify that .htaccess has been uploaded in your server and mod_rewrite is enable.
-> Yes, .htaccess was uploaded and mod_rewrite its enable, and when a try to install http://ip_address/support/install i got Not Found

[helpdesk-z]

The script includes the dependencies, so it's not necessary to install anything else.
If you get error 404 then the routing is not working, when you visit http://ip_address/support/ do you get any error?

[mmarconm]

The script includes the dependencies, so it's not necessary to install anything else.
If you get error 404 then the routing is not working, when you visit http://ip_address/support/ do you get any error?

I got just a page 404, i enable mode_rewrite as you said but the problem continue. follow the link with some prints screen
print screen link:

https://ibb.co/j8YMj8q

[helpdesk-z]

If you get that error, it means the rewrite rule is not working
Are you using apache right? Because if you are under nginx, then the rewrite rule wont work with the htaccess.

If you are under apache, edit the htaccess and use this code:

RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php/$1 [L]

If it does not work, then the mod rewrite is not active/working
PS: If you have activated the mod rewrite, do not forget to restart your apache server

[mmarconm]

Hello, Yes i enable rewrite and restarted the apache2 service. i will follow the steps above and try again. Thank you

Observation: I was wondering that in an older project of helpdeskz , there is a folder install on the root folder. and in this project there is not install folder anymore.

If works. do you authorize me to make a video, installing Helpdeskz to help others ?

I would like to help on this project, but unfortunately do not now Php, just python ":(

[helpdesk-z]

Sure, you can make videos about installation.

So I can close this issue, right?

[mmarconm]

I will do a new install of debian 10, and reinstall again. this .htaccess that you mentioned above to edit the config
.... is it the support/.htaccess?

RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php/$1 [L]

[mmarconm]

I edit apache2 files and php.ini, change the folder permission and change the productionp.php init_set 0 to 1. and it works

[Sphincz]

I'm still having this issue. Install location gives a 404 error.
Fresh install of HDZ 2.0.2.
Help would much appreciated. Thank you,

[helpdesk-z]

Go to your site and visit this http://yoursite.com/index.php/install
If it works, then your mod rewrite is not configured

[balyam]

After "/install" running I've got blank page with text "index.php". I spent few hours to find what was wrong with my installation.
Please, check that mod_rewrite is enabled or just run "sudo a2enmod rewrite" :(

[DragonflyMAD]

U need to change AllowOverride None to All:

<Directory /var/www/>
AllowOverride All

in /etc/apache2/apache2.conf

[swealpha]

how to do if you are under litespeed? :(