SamsungTV remote/turn_on. unknown error #106733

ulliohura · 2023-12-30T17:28:36Z

The problem

Hello,

i cant turn on my Samsung TV with the service remote.turn_on, it had been working "some" time ago while it was connected via lan, now its connected via wlan. (also the TV doesnt wanted and still not wants to turn on by calling the media_player.turn on-command, only when i restart homeassistant, thats why i'm using the remote.turn_on cmd).

I tried to erase the entity registration, reinstall samsungtv and changed ipadress of the tv, still the same.

Debug-Log:

Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:238
Integration: Home Assistant WebSocket API ([documentation](https://www.home-assistant.io/integrations/websocket_api), [issues](https://github.com/home-assistant/core/issues?q=is%3Aissue+is%3Aopen+label%3A%22integration%3A+websocket_api%22))
First occurred: 17:55:20 (10 occurrences)
Last logged: 18:16:34

    [140159820133696]
    [140159046058816]

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 238, in handle_call_service
    response = await hass.services.async_call(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2067, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2104, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 272, in handle_service
    return await service.entity_service_call(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 878, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 948, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1279, in async_turn_on
    await self.hass.async_add_executor_job(ft.partial(self.turn_on, **kwargs))
  File "/usr/local/lib/python3.11/concurrent/futures/thread.py", line 58, in run
    result = self.fn(*self.args, **self.kwargs)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1275, in turn_on
    raise NotImplementedError()
NotImplementedError

Thanks in advance for your help!

What version of Home Assistant Core has the issue?

core-2023.12.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

SamsungTV

Link to integration documentation on our website

https://www.home-assistant.io/integrations/samsungtv/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

The text was updated successfully, but these errors were encountered:

home-assistant · 2023-12-30T17:28:41Z

Hey there @home-assistant/core, mind taking a look at this issue as it has been labeled with an integration (websocket_api) you are listed as a code owner for? Thanks!

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home-assistant · 2023-12-30T17:28:42Z

Hey there @chemelli74, @epenet, mind taking a look at this issue as it has been labeled with an integration (samsungtv) you are listed as a code owner for? Thanks!

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tjorim · 2023-12-30T20:31:09Z

It relies on WoL (Wake-on-LAN), not all devices support it (especially over Wi-Fi).
Try sending a magic package from your pc and see if the television turns on.
If it does not: try again with the device connected over ethernet.
Please note the MAC address will be different.

c1tru55 · 2024-01-06T14:54:06Z

same problem for UE32M5550, I can turn_on media_player (but for some reasons it doesn't turn on Xiaomi Mi Stick via HDMI CEC), but remote.turn_on raises NotImplementedError.

msawatzky75 · 2024-01-07T05:00:47Z

It relies on WoL (Wake-on-LAN), not all devices support it (especially over Wi-Fi). Try sending a magic package from your pc and see if the television turns on. If it does not: try again with the device connected over ethernet. Please note the MAC address will be different.

magic packets to both WLAN and ETH interfaces on my TV did nothing. (i would like to clarify that this integration has turned on my TV until recently)

msawatzky75 · 2024-01-07T05:36:52Z

Okay, and now that i've reset the network settings twice on the TV it works again. Although i've noticed that the TV won't respond to magic packets if the network interface is active. i've also found that the interface remains active for a short while after turning off the TV, and will remain active while off if continuously pinged.

matped1810 · 2024-01-13T02:51:31Z

Hi,
Me too I have the same issue with a Q60AA. I can turn off the device but not able to turn it on. I get a failed to call service remote /turn.on unknown error. Thanks

colalight890 · 2024-03-06T13:32:24Z

Hi,
any update about this?

Sliderem · 2024-04-15T11:07:30Z

Hello I have the same issue on a Samsung The Frame, and it seems it is not from the Wake on LAN.

here is my Debug Log :

``
`Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:239
integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 12:42:41 PM (6 occurrences)
Last logged: 1:03:14 PM

[547709800256]
[547514848960]
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 239, in handle_call_service
response = await hass.services.async_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2543, in async_call
response_data = await coro
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2580, in _execute_service
return await target(service_call)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 971, in entity_service_call
single_response = await _handle_entity_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1043, in _handle_entity_call
result = await task
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1655, in async_turn_on
await self.hass.async_add_executor_job(ft.partial(self.turn_on, **kwargs))
File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1651, in turn_on
raise NotImplementedError
NotImplementedError`

brehmium · 2024-05-07T20:32:21Z

I have two entities from the SamsungTV integration. The media_player entity's power button does nothing.
The remote entity offers two buttons (one flash any one crossed out flash). Pressing the flag results in the error message "remote/turn_on unknown error" but changes the color of the icon.
On the other hand the crossed out flash switches the TV on and a second click off (without changing any icon colors or updating the recent change counter)

chemelli74 · 2024-05-08T07:58:26Z

@brehmium can I have some more details ? Screenshot of the 2 buttons, name of the entities you are referring to, etc.

matped1810 · 2024-05-08T10:39:05Z

Ciao Simone, I have the same problem. Below the screenshot of the buttons: [image] Below the lightnings: [image] And here the two entities [image] Like I have been reading from quite some time, the turn on button does not work (only when prompted to turn off). Volume and other commands work but without turning it on there’s little automated use. Grazie e scrivimi pure se hai bisogno di altre info. Ciao, Matteo Inviato da iPad Il giorno 8 mag 2024, alle ore 03:58, Simone Chemelli ***@***.***> ha scritto: @brehmium<https://github.com/brehmium> can I have some more details ? Screenshot of the 2 buttons, name of the entities you are referring to, etc. — Reply to this email directly, view it on GitHub<#106733 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BCTLGWHCSAPKVOZACXCELQTZBHLLTAVCNFSM6AAAAABBHUWZ4CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAOJZHE3TQNZUGQ>. You are receiving this because you commented.Message ID: ***@***.***>

chemelli74 · 2024-05-08T11:09:05Z

@matped1810 please reply via web browser and not via email. Images are lost otherwise.

epenet · 2024-05-08T11:17:29Z

Note: turn_on was purposefully not implemented on the remote.
It is only implemented on the media player.

matped1810 · 2024-05-08T12:05:52Z

The turn_on does not work anywhere from what I can see from all the users writing. Thanks Matteo Pedalà Il giorno 8 mag 2024, alle ore 07:17, epenet ***@***.***> ha scritto: Note: turn_on was purposefully not implemented on the remote. It is only implemented on the media player. — Reply to this email directly, view it on GitHub<#106733 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BCTLGWFKFTLAZIO7OYDYVK3ZBICWBAVCNFSM6AAAAABBHUWZ4CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMBQGM2DIMBVGM>. You are receiving this because you were mentioned.Message ID: ***@***.***>

brehmium · 2024-05-08T14:25:27Z

Here are screenshots from my dashboard and the entities:

I was not able to find anything on this in the logs.
Note that the media player entity is working as soon as the TV is switched on using the remote entity. The power button of the media player entity can be used to switch it off, but not on

matped1810 · 2024-05-08T17:13:13Z

Hi, I concur that there are no logs but just an error message when the ON button is selected - Failed to call service remote/turn_on. Unknown error. Thanks, MP

epenet · 2024-05-13T13:11:04Z

Adding these PRs for reference:

I think what is missing:

async_update (to set self._attr_is_on and show the state)
async_turn_on (and decide if that should be just the trigger, or also the wol)

epenet · 2024-05-14T07:46:23Z

I created PR #117403, if someone wants to try it.

Bashewa · 2024-05-16T21:17:26Z

On and OFF works fine for me on Samsung new Q60CA and old 7 Series

Sometimes have to push twice, other times not, but for me it works, ( was also initially battling with "remote/turn_on unknown error" and just set up on both and tested a few times :)

Make sure the external device / tablet / wake on LAN setting is set on the TV settings
Grab the mac address from your DHCP router ( ensure its static IP too )
Check TV Entity id
And add below into automations or configurtaion.yaml as per
#https://www.home-assistant.io/integrations/samsungtv

Example configuration.yaml entry

wake_on_lan: # enables wake_on_lan integration

automation:

alias: "Turn On Living Room TV with WakeOnLan"
trigger:
- platform: samsungtv.turn_on
  entity_id: media_player.your-tvs-entity
  action:
- service: wake_on_lan.send_magic_packet
  data:
  mac: aa:bb:cc:dd:ee:ff

epenet · 2024-05-22T09:04:31Z

#117403 has been merged.
Now waiting on #117909, and then I think we can close this ticket.

The functionnality will be available in 2024.6

epenet · 2024-05-22T09:11:38Z

Side note 1:

media_player/turn_on service works via Wake-On-Lan only for TVs that are connected via a wired connection. Wake-On-Lan is known to be unreliable on wireless connections.
I believe this is the original issue for @ulliohura, and there is nothing we can do about it.

Side note 2:

remote/turn_on has never worked for SamsungTV (was not implemented), but will be solved in 2024.6 to have the same as media_player/turn_on

dvelaren · 2024-05-23T01:16:16Z

I have two entities from the SamsungTV integration. The media_player entity's power button does nothing. The remote entity offers two buttons (one flash any one crossed out flash). Pressing the flag results in the error message "remote/turn_on unknown error" but changes the color of the icon. On the other hand the crossed out flash switches the TV on and a second click off (without changing any icon colors or updating the recent change counter)

Same problem

epenet · 2024-05-23T05:29:09Z

Please read the comments above
And please check again the documentation https://www.home-assistant.io/integrations/samsungtv/#turn-on-action

home-assistant bot added integration: samsungtv integration: websocket_api labels Dec 30, 2023

home-assistant bot assigned chemelli74 Dec 30, 2023

home-assistant bot assigned epenet Dec 30, 2023

MartinHjelmare removed the integration: websocket_api label Dec 31, 2023

epenet mentioned this issue May 14, 2024

Add turn_on to SamsungTV remote #117403

Merged

20 tasks

epenet mentioned this issue May 22, 2024

Add available and state to SamsungTV remote #117909

Merged

20 tasks

epenet closed this as completed May 22, 2024

home-assistant locked as resolved and limited conversation to collaborators May 23, 2024

home-assistant unlocked this conversation May 23, 2024

epenet mentioned this issue May 23, 2024

Add logging to SamsungTV turn-on #117962

Merged

20 tasks

github-actions bot locked and limited conversation to collaborators Jun 22, 2024

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SamsungTV remote/turn_on. unknown error #106733

SamsungTV remote/turn_on. unknown error #106733

ulliohura commented Dec 30, 2023

home-assistant bot commented Dec 30, 2023

home-assistant bot commented Dec 30, 2023

tjorim commented Dec 30, 2023

c1tru55 commented Jan 6, 2024 •

edited

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msawatzky75 commented Jan 7, 2024

msawatzky75 commented Jan 7, 2024

matped1810 commented Jan 13, 2024

colalight890 commented Mar 6, 2024

Sliderem commented Apr 15, 2024 •

edited

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brehmium commented May 7, 2024

chemelli74 commented May 8, 2024

matped1810 commented May 8, 2024 via email

chemelli74 commented May 8, 2024

epenet commented May 8, 2024

matped1810 commented May 8, 2024 via email

brehmium commented May 8, 2024

matped1810 commented May 8, 2024 via email •

edited by epenet

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epenet commented May 13, 2024

epenet commented May 14, 2024

Bashewa commented May 16, 2024

epenet commented May 22, 2024

epenet commented May 22, 2024

dvelaren commented May 23, 2024

epenet commented May 23, 2024 •

edited

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SamsungTV remote/turn_on. unknown error #106733

SamsungTV remote/turn_on. unknown error #106733

Comments

ulliohura commented Dec 30, 2023

The problem

What version of Home Assistant Core has the issue?

What was the last working version of Home Assistant Core?

What type of installation are you running?

Integration causing the issue

Link to integration documentation on our website

Diagnostics information

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

home-assistant bot commented Dec 30, 2023

home-assistant bot commented Dec 30, 2023

tjorim commented Dec 30, 2023

c1tru55 commented Jan 6, 2024 • edited Loading

msawatzky75 commented Jan 7, 2024

msawatzky75 commented Jan 7, 2024

matped1810 commented Jan 13, 2024

colalight890 commented Mar 6, 2024

Sliderem commented Apr 15, 2024 • edited Loading

brehmium commented May 7, 2024

chemelli74 commented May 8, 2024

matped1810 commented May 8, 2024 via email

chemelli74 commented May 8, 2024

epenet commented May 8, 2024

matped1810 commented May 8, 2024 via email

brehmium commented May 8, 2024

matped1810 commented May 8, 2024 via email • edited by epenet Loading

epenet commented May 13, 2024

epenet commented May 14, 2024

Bashewa commented May 16, 2024

Example configuration.yaml entry

epenet commented May 22, 2024

epenet commented May 22, 2024

dvelaren commented May 23, 2024

epenet commented May 23, 2024 • edited Loading

c1tru55 commented Jan 6, 2024 •

edited

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Sliderem commented Apr 15, 2024 •

edited

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matped1810 commented May 8, 2024 via email •

edited by epenet

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epenet commented May 23, 2024 •

edited

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