Login failing today but nothing changed in setup? #75

clw123456 · 2023-09-14T13:23:15Z

Any ideas?

14:21:31Panasonic AC BridgeHomebridge Panasonic AC PlatformLoading accessory 'Upstairs' from cache.
14:21:31Panasonic AC BridgeHomebridge Panasonic AC PlatformLoading accessory 'Garage' from cache.
14:21:31Panasonic AC BridgeHomebridge Panasonic AC PlatformAttempting to fetch latest Comfort Cloud version from the App Store.
14:21:32Panasonic AC BridgeBridge is running on port 51856.
14:21:33Panasonic AC BridgeHomebridge Panasonic AC PlatformThe latest app version is 1.18.0.
14:21:33Panasonic AC BridgeHomebridge Panasonic AC PlatformAttempting to log into Comfort Cloud.
14:21:34Panasonic AC BridgeHomebridge Panasonic AC PlatformERRORLogin failed. Skipping device discovery.
14:21:34Panasonic AC BridgeHomebridge Panasonic AC PlatformERRORThe Comfort Cloud server might be experiencing issues at the moment. The plugin will try to log in again in 360 seconds. If the issue persists, make sure you configured the correct email and password and run the latest version of the plugin. Restart Bridge when you change your config.

clw123456 · 2023-09-14T13:23:32Z

Comfort cloud app works ok

arkadicolson · 2023-09-14T13:24:20Z

I have the same issue Arkadi

On 14/09/2023 15:23, clw123456 wrote: *WAARSCHUWING:* Deze mail is afkomstig van buiten Smartbit. Klik niet op links en open geen bijlagen, tenzij je deze mail verwacht en hij afkomstig is van een betrouwbare bron. Comfort cloud app works ok — Reply to this email directly, view it on GitHub <#75 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABT22SAXILX6EAUJMTQQUWLX2MAN7ANCNFSM6AAAAAA4YDLNKY>. You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

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ajimix · 2023-09-14T16:00:31Z

Same issue happening for me 😢

1homebridge · 2023-09-14T16:10:28Z

Comfort Cloud App was down for 7 hours last night (01:00-08:00 UTC) for maintenance and this issue has arisen since. I’m not sure if they’ve updated the software version number which would mean either having to update the plug in or manually correct/insert the new build number in the plug in settings.

mkz212 · 2023-09-14T16:13:26Z

Same here. I tried to restart homebridge and change the app version to 1.19.0. Without success.

1homebridge · 2023-09-14T16:17:09Z

Yes, I restarted too with no success but didn’t get round to changing app number as I wasn’t sure if it was 1.19.0 or 1.20.0.

mkz212 · 2023-09-14T16:18:32Z

In the App Store newest version is still 1.18.0.

mkz212 · 2023-09-14T16:43:38Z

Same problems:

marc2016/panasonic-comfort-cloud-client#13

and

lostfields/python-panasonic-comfort-cloud#78

hajar97 · 2023-09-14T20:00:36Z

Same issue here. Stopped working with:
[14/09/2023, 21:56:47] [Homebridge Panasonic AC Platform] Login failed. Skipping device discovery.
[14/09/2023, 21:56:47] [Homebridge Panasonic AC Platform] The Comfort Cloud server might be experiencing issues at the moment. The plugin will try to log in again in 360 seconds. If the issue persists, make sure you configured the correct email and password and run the latest version of the plugin. Restart Homebridge when you change your config.

Cloud Comfort App working perfectly fine.

mkz212 · 2023-09-14T20:24:21Z

I already have a solution and it works. I'll write soon. :)

mkz212 · 2023-09-14T20:41:05Z

Go to plugin folder - it should be: /var/lib/homebridge/node_modules/homebridge-panasonic-ac-platform.
In plugin folder in dist/comfort-cloud.js file add this to headers (4 times):

'X-APP-NAME':'Comfort Cloud',
'X-CFC-API-KEY':'0',
'X-APP-TIMESTAMP':(new Date()).toISOString().replace(/-/g, "").replace("T", " ").slice(0, 17),

Change app version in plugin settings to 1.19.0 (without dot at the end).
After that restart homebridge.

If You don't know how to edit file here is example tutorial for Raspberry Pi: https://pimylifeup.com/raspberry-pi-ftp/. For other devices you need search tutorials.

Mani1082 · 2023-09-14T22:23:30Z

in dist/comfort-cloud.js file add this to headers (4 times):

'X-APP-NAME':'Comfort Cloud',
'X-CFC-API-KEY':'0',
'X-APP-TIMESTAMP':(new Date()).toISOString().slice(0, 17).replace(/-/g, "").replace("T", " "),

Hi
Thanks for taking the time to share.
I was wondering how do you access to the config file to modify it ?
Thanks

jandersonhill · 2023-09-14T23:11:51Z

Just ran into this issue myself - a huge thank you to @mkz212 for finding a fix so quickly.

You’ll find the file you need is at ‘/var/lib/homebridge/node_modules/homebridge-panasonic-ac-platform/dist/comfort-cloud.js’. To edit the file, type ‘nano /var/lib/homebridge/node_modules/homebridge-panasonic-ac-platform/dist/comfort-cloud.js’.

Use ‘Ctrl W’ to search for ‘headers’ and immediately after each of the ‘headers:’ line insert a new line and copy/paste the code from the post above, followed by another new line. You need to do this four times for each of the headers. If you’re trying to keep things neat, you might want to indent the lines to match the existing code :-)

Use ‘Ctrl O’ to save the changes and ‘Ctrl X’ to exit. Then restart the home bridge used by your Panasonic ac (likely your Raspberry Pi), followed by the Apple device that controls your home (such as your Apple TV).

Hope this helps,
Jeremy

mkz212 · 2023-09-15T00:19:42Z

I'm using ftp editor to connect to my raspberry pi and edit files. But i don't remember how to setup - there are tutorials on net.

E.G.:
https://pimylifeup.com/raspberry-pi-ftp/

alvin188 · 2023-09-15T02:49:56Z

Thank you for the quick solution all @mkz212 @jandersonhill

stevenmarq · 2023-09-15T06:22:43Z

Thanks a lot for your effort @mkz212
Unfortunately, it does not fix the issue for me. I have made the changes to all four headers and it looks like below. Still getting the same error though. Any idea what I am doing wrong?

async login() {
    this.log.debug('Comfort Cloud: login()');
    clearInterval(this._loginRefreshInterval);
    return axios_1.default.request({
        method: 'post',
        url: 'https://accsmart.panasonic.com/auth/login',
        headers: {
            'X-APP-NAME': 'Comfort Cloud',
            'X-CFC-API-KEY': '0',
            'X-APP-TIMESTAMP': (new Date()).toISOString().slice(0, 17).replace(/-/g, "").replace("T", " "),
            'Accept': 'application/json; charset=UTF-8',
            'Content-Type': 'application/json',
            'User-Agent': settings_1.COMFORT_CLOUD_USER_AGENT,
            'X-APP-TYPE': '0',
            'X-APP-VERSION': this.config.appVersionOverride
                || this.config.latestAppVersion || settings_1.APP_VERSION,
        },
        data: {
            'loginId': this.config.email,
            'language': '0',
            'password': this.config.password,
        },
    })

BaskaraR · 2023-09-15T06:22:54Z

When I type the above ‘/var/lib/homebridge/node_modules/homebridge-panasonic-ac-platform/dist/comfort-cloud.js’. I’m getting permission denied. ??

mkz212 · 2023-09-15T06:50:38Z

@stevenmarq Did you restart homebridge after changing the code?

stevenmarq · 2023-09-15T06:51:45Z

@stevenmarq Did you restart homebridge after changing the code?

Yes, I did. Still getting the same error.

mkz212 · 2023-09-15T06:52:53Z

@BaskaraR if you have raspberry pi, type in homebridge terminal:

sudo chown -R pi /usr/local/lib/node_modules

then try.

If you have other device replace "pi" with your default username.

mkz212 · 2023-09-15T07:00:49Z

@stevenmarq Did you restart homebridge after changing the code?

Yes, I did. Still getting the same error.

Past me here all your code (comfort-cloud.js).

In settings you have app version 1.18.0?

BaskaraR · 2023-09-15T07:09:22Z

@BaskaraR if you have raspberry pi, type in homebridge terminal:

sudo chown -R pi /usr/local/lib/node_modules

then try.

If you have other device replace "pi" with your default username.

Still no joy. 🙁

BaskaraR · 2023-09-15T07:10:25Z

Any new plugin update to resolve this issue?

mkz212 · 2023-09-15T07:12:25Z

@BaskaraR I'm not the author of the plugin so this is only I can do - until @embee8 update plugin you need manually edit code. You can try edit file by FTP (I pos above link to tutorial).

stevenmarq · 2023-09-15T07:38:04Z

In settings you have app version 1.18.0?
Yes, I do. I also tried removing the app version so that the latest version is pulled from the App Store, but that did no work either. I have attached a copy of my comfort-cloud.js file. I couldn't copy/paste it without entirely messing up the formatting. Thanks a lot for trying to help me. Really appreciate it!

comfort-cloud.js.zip

ciceroii · 2023-09-15T07:41:23Z

@BaskaraR if you have raspberry pi, type in homebridge terminal:
sudo chown -R pi /usr/local/lib/node_modules
then try.
If you have other device replace "pi" with your default username.

Still no joy. 🙁

Try "sudo nano /var/lib/homebridge/node_modules/homebridge-panasonic-ac-platform/dist/comfort-cloud.js"

mkz212 · 2023-09-15T07:44:38Z

In settings you have app version 1.18.0?
Yes, I do. I also tried removing the app version so that the latest version is pulled from the App Store, but that did no work either. I have attached a copy of my comfort-cloud.js file. I couldn't copy/paste it without entirely messing up the formatting. Thanks a lot for trying to help me. Really appreciate it!

comfort-cloud.js.zip

The original public code does not overwrite the version from the app store - only shows information in the logs. If you would like to automate this here is my solution #70

Maybe try change order - move my 3 lines of code to the end (in every of four headers).

ciceroii · 2023-09-15T07:47:54Z

In settings you have app version 1.18.0?
Yes, I do. I also tried removing the app version so that the latest version is pulled from the App Store, but that did no work either. I have attached a copy of my comfort-cloud.js file. I couldn't copy/paste it without entirely messing up the formatting. Thanks a lot for trying to help me. Really appreciate it!

comfort-cloud.js.zip

The original public code does not overwrite the version from the app store - only shows information in the logs. If you would like to automate this here is my solution #70

Maybe try change order - move my 3 lines of code to the end (in every of four headers).

I don't know if this makes a difference, but the only difference between my file that works and your one is you've put a space after 'X-APP-NAME' etc. that wasn't in mkz212's original code.
Correct code:

'X-APP-NAME':'Comfort Cloud',
'X-CFC-API-KEY':'0',
'X-APP-TIMESTAMP':(new Date()).toISOString().slice(0, 17).replace(/-/g, "").replace("T", " "),

Your code:

'X-APP-NAME': 'Comfort Cloud',
'X-CFC-API-KEY': '0',
'X-APP-TIMESTAMP': (new Date()).toISOString().slice(0, 17).replace(/-/g, "").replace("T", " "),

mkz212 · 2023-09-15T07:55:09Z

@ciceroii in code that @BaskaraR posted space is after every line of code not only mine 3 lines. In my code there are lines with space and lines without space - so it doesn't matter (space has meaning only between quotation marks).

xyz667 · 2023-09-15T08:33:15Z

After applying the fix login to Comfort Cloud is successful again, but no devices can be found (except the outdoor unit):
[15.9.2023, 10:28:39] [Homebridge Panasonic AC Platform] Attempting to log into Comfort Cloud. [15.9.2023, 10:28:41] [Homebridge Panasonic AC Platform] Successfully logged in. [15.9.2023, 10:28:41] [Homebridge Panasonic AC Platform] Configuring outdoor unit. [15.9.2023, 10:28:41] [Homebridge Panasonic AC Platform] Restoring accessory 'Panasonic AC Outdoor Unit' (xxxxxx) from cache. [15.9.2023, 10:28:41] [Homebridge Panasonic AC Platform] Discovering devices on Comfort Cloud. [15.9.2023, 10:28:41] [Homebridge Panasonic AC Platform] An error occurred during device discovery. Turn on debug mode for more information.
(This log already is with debug turned on, no more info though)

Zobbi69 · 2023-10-07T09:10:14Z

I apologise for the absolute rookie questions!

I realised there’s an option for JSON config working homebridge, this is what it shows. Is there a way I can fix it with this?

jandersonhill · 2023-10-07T21:42:54Z

I realised there’s an option for JSON config working homebridge, this is what it shows. Is there a way I can fix it with this?

I'm afraid not

Zobbi69 · 2023-10-08T10:36:01Z

I realised there’s an option for JSON config working homebridge, this is what it shows. Is there a way I can fix it with this?

I'm afraid not

Is it technically possible then for someone to upload a new plugin with the patch? Seeing as the original creator hasn't put out a fix

nastypenman · 2023-10-08T15:43:51Z

Don’t work :(

It looks like you may have combined consecutive lines into a single line. I'll number the lines to make it clearer:

cd /home/pi

wget https://github.com/embee8/homebridge-panasonic-ac-platform/files/12616869/comfort-cloud.js.zip

unzip comfort-cloud.js.zip

cd /var/lib/homebridge/node_modules/homebridge-panasonic-ac-platform/dist/

mv comfort-cloud.js comfort-cloud.js.old

sudo cp /home/pi/comfort-cloud.js .

[Leave out the line numbers and the last part of line 6 (a space followed by a full stop) is required]

If you login into your Raspberry Pi under a username other than ‘pi’ you’ll need to change ‘pi’ in the paths above to your own username.

If you still get an error and report the details here, I may be able to help further. I'm also looking forward to this being updated in the app.

I've tried for days but still can't get this to work. I can't find the homebridge-panasonic-ac-platform/dist/ folder in the mentioned path. All I have in the /var/lib/homebridge/node_modules/ are listed below:

Am I missed something?

Once again, thanks everyone for all the contributions.

jandersonhill · 2023-10-08T17:14:36Z

I realised there’s an option for JSON config working homebridge, this is what it shows. Is there a way I can fix it with this?

I'm afraid not

Is it technically possible then for someone to upload a new plugin with the patch? Seeing as the original creator hasn't put out a fix

The best way would likely be for @mkz212 to fork this project with the fix until it is fixed upstream. With his permission, I could also have a go at this.

jandersonhill · 2023-10-08T17:19:59Z

I've tried for days but still can't get this to work. I can't find the homebridge-panasonic-ac-platform/dist/ folder in the mentioned path. All I have in the /var/lib/homebridge/node_modules/ are listed below:

Once again, thanks everyone for all the contributions.

Hi @nastypenman

Could you enter:

find / -name "comfort-cloud.js" 2>/dev/null

That should tell you where the file is stored on your machine.

Jeremy

mkz212 · 2023-10-08T17:23:00Z

Unfortunately, the author @embee8 seems to have abandoned this plugin. And it's a pity because I wrote a few new improvements (in other opened issues posts). If someone wants can introduce them all.

nastypenman · 2023-10-08T17:29:02Z

I've tried for days but still can't get this to work. I can't find the homebridge-panasonic-ac-platform/dist/ folder in the mentioned path. All I have in the /var/lib/homebridge/node_modules/ are listed below:
Once again, thanks everyone for all the contributions.

Hi @nastypenman

Could you enter:

find / -name "comfort-cloud.js" 2>/dev/null

That should tell you where the file is stored on your machine.

Jeremy

Found it with your help and now it's all fixed. Thanks a million @jandersonhill !

jandersonhill · 2023-10-08T17:36:03Z

Unfortunately, the author @embee8 seems to have abandoned this plugin. And it's a pity because I wrote a few new improvements (in other opened issues posts). If someone wants can introduce them all.

That would be fantastic :-) Would it make sense to have a version with just this fix and another version which adds the additional improvements?

jandersonhill · 2023-10-08T17:36:39Z

Found it with your help and now it's all fixed. Thanks a million @jandersonhill !

It's a pleasure :-) For future reference, where was the file on your machine?

Mani1082 · 2023-10-08T17:39:23Z

@mkz212 You’ve done a fork as I red on a previous post. Can’t you make your own version of the plugin since you’re the most implicated person I’ve seen. Than people will download your version and it will stay updated until you get tired and pass the torch to someone else…. Le 8 oct. 2023 à 19:23, mkz212 ***@***.***> a écrit : Unfortunately, the author @embee8<https://github.com/embee8> seems to have abandoned this plugin. And it's a pity because I wrote a few new improvements (in other opened issues posts). If someone wants can introduce them all. — Reply to this email directly, view it on GitHub<#75 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AYI7BBLYGTINFTXU5XTOSBDX6LOQDAVCNFSM6AAAAAA4YDLNK2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTONJSGEYTANJTGI>. You are receiving this because you commented.Message ID: ***@***.***>

mkz212 · 2023-10-08T17:40:08Z

@jandersonhill I don't see the point of sharing it. My suggestions are either to fix the error or something that is more useful to everyone or something that everyone can set in the settings.

mkz212 · 2023-10-08T17:42:06Z

@Mani1082 I completely don't know anything about github. If anyone wants, they can use all the corrections or suggestions I have written.

Mani1082 · 2023-10-08T17:47:14Z

I know less than you but I know if it is not a commercial plugin, you can make it your own but you’ll still have to mention the author that created it. Now if someone has enough knowledge about it and want to keep it alive, they should raise their hand and follow the path. Le 8 oct. 2023 à 19:42, mkz212 ***@***.***> a écrit : @Mani1082<https://github.com/Mani1082> I completely don't know anything about github. If anyone wants, they can use all the corrections or suggestions I have written. — Reply to this email directly, view it on GitHub<#75 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AYI7BBNJ6FACCB235OJTMZ3X6LQXXAVCNFSM6AAAAAA4YDLNK2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTONJSGEYTIOBYGU>. You are receiving this because you were mentioned.Message ID: ***@***.***>

sdamasoc · 2023-10-08T17:50:17Z

I can make a fork of it if there is no one to do it.
I’m the author of the Panasonic Domoticz plugin and I’m already maintaining the Panasonic API

Mani1082 · 2023-10-08T17:52:29Z

Sounds great Le 8 oct. 2023 à 19:50, Sergio ***@***.***> a écrit : I can make a fork of it if there is no one to do it. I’m the author of the Panasonic Domoticz plugin and I’m already maintaining the Panasonic API — Reply to this email directly, view it on GitHub<#75 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AYI7BBL7OIY43NW32SAP36TX6LRWNAVCNFSM6AAAAAA4YDLNK2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTONJSGEYTMNBQGE>. You are receiving this because you were mentioned.Message ID: ***@***.***>

CBHomekitCrazy · 2023-10-08T18:19:35Z

…. Yes please, that would be just awesome! Sounds great Le 8 oct. 2023 à 19:50, Sergio ***@***.***> a écrit : I can make a fork of it if there is no one to do it. I’m the author of the Panasonic Domoticz plugin and I’m already maintaining the Panasonic API — Reply to this email directly, view it on GitHub<#75 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AYI7BBL7OIY43NW32SAP36TX6LRWNAVCNFSM6AAAAAA4YDLNK2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTONJSGEYTMNBQGE>. You are receiving this because you were mentioned.Message ID: ***@***.***> —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you commented.Message ID: ***@***.***>

sdamasoc · 2023-10-08T18:25:15Z

Ok, the issue is merged on my forked repository https://github.com/sdamasoc/homebridge-panasonic-ac-platform

Mani1082 · 2023-10-08T18:46:03Z

That means you will make an official plugin that will be available for download from homebridge ? Le 8 oct. 2023 à 20:25, Sergio ***@***.***> a écrit : Ok, the issue is merged on my forked repository https://github.com/sdamasoc/homebridge-panasonic-ac-platform — Reply to this email directly, view it on GitHub<#75 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AYI7BBKBC7BBSDPSJII6KGDX6LVZRAVCNFSM6AAAAAA4YDLNK2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTONJSGEZDGNBTHE>. You are receiving this because you were mentioned.Message ID: ***@***.***>

1homebridge · 2023-10-08T18:47:22Z

Ok, the issue is merged on my forked repository https://github.com/sdamasoc/homebridge-panasonic-ac-platform

Hi, I was using the previous plug in Cody had created which is what embee based this plug in on, but as many have already stated, it does not seem to be maintained anymore, I even donated to the plug in but haven’t had any luck. Is there any way for someone else to either maintain or take over or does this require his permission. I had also started another issue regarding the fact that I get a 0C reading for my units which causes the Home App to display the units as Idle when Cooling as 0C is a lower temperature than 16*C. Cody had resolved this by allowing the Outdoor Unit temperature to be displayed. Would be great if a new plug in could resolve these issues. Would be willing to donate.

Thanks

sdamasoc · 2023-10-08T18:54:19Z

You can start creating issues on the new repository. I will try to make this the official homebridge plugin.

But I will need your help for that. I'm mainly a JAVA developer, I have some knowledge with typescript and python but I'm still not familiar with this code.

Actually I'm working on the domoticz to integrate heatpumps which are using the same panasonic comfort cloud app but which uses a completely different api.

1homebridge · 2023-10-08T18:57:15Z

You can start creating issues on the new repository. I will try to make this the official homebridge plugin.

But I will need your help for that. I'm mainly a JAVA developer, I have some knowledge with typescript and python but I'm still not familiar with this code.

Actually I'm working on the domoticz to integrate heatpumps which are using the same panasonic comfort cloud app but which uses a completely different api.

That would be great. I will start a new issue once you have setup the updated plug in and more than willing to regularly donate in order to have a plug in that is maintained and functional. Thanks again!

sdamasoc · 2023-10-08T19:24:31Z

You maybe can comment this homebridge/verified#576 to try to make this official.

novamax89 · 2023-10-08T20:10:20Z

Many thanks to everyone for your work. I just tried the new plugin and it’s working correctly 🙏👏👏👏🎉🎉

jandersonhill · 2023-10-08T20:25:58Z

You maybe can comment this homebridge/verified#576 to try to make this official.

Done :-)

jandersonhill · 2023-10-08T20:28:46Z

@jandersonhill I don't see the point of sharing it. My suggestions are either to fix the error or something that is more useful to everyone or something that everyone can set in the settings.

I really like the idea of incorporating your suggestions into the settings

jandersonhill · 2023-10-08T23:07:42Z

You maybe can comment this homebridge/verified#576 to try to make this official.

@sdamasoc It appears publishing the updated plugin to npm including the keyword 'homebridge-plugin' might be enough for homebridge to list it. As @embee8 is suggesting the original repo is transferred to you, it would seem to make sense to take ownership of the oiginal repo, pull the changes into this and increment the version number.

Once the updated version is published to npm, it looks like this will be picked up by homebridge - I'm on a learning curve here, but I'll try to help where I can :-)

J.

embee8 · 2023-10-09T22:21:29Z

Thanks for all the inputs, everyone. The fix for this issue is part of the v1.6.1 release that just went out.

blackcodefr · 2023-10-09T22:23:56Z

Just updated. It works again thanks!

embee8 closed this as completed Oct 11, 2023

Login failing today but nothing changed in setup? #75

Login failing today but nothing changed in setup? #75

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