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Welcome to the entity-tracking wiki!
See our ontologies visualized:
This is the start of a draft case management vocabulary: http://www.visualdataweb.de/webvowl/#iri=https://raw.githubusercontent.com/hserv/entity-tracking/master/case-management-ontology/case-management.ttl So everything can have notes at any stage (that's why it's in the center). First you create a Case. Then set Goals, which have can have Plans to reach that goal. Within a plan are Milestones, and within Milestones can be many NeedIdentifications. NeedIdentifications are from the external vocabulary
http://www.visualdataweb.de/webvowl/#iri=https://raw.githubusercontent.com/hserv/entity-tracking/master/service_transaction_ontology/service_transaction.ttl and they can point to a ServiceTransaction. Should we alow ServiceTransactions to be independent of a NeedIdentification?